Afrihost - Pure Fibre Feedback Thread

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AfriMan said:
The free service doesn't count towards the R5,000. It's 3 months - no matter what product you choose.

The R5,000 covers activation, cancellation fee and the router. Cancellation can be hefty if the ISP you are with add on a month of service. It really depends. If you think the router could be a benefit, like offer better wifi, or you can use your old one as an access node - go for it.
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When I applied on the Afrihost site the banners said 2 free months. Is there something special I could have done to get an extra month?
 
@AfriMan I wonder if Gary can help in getting my Openserve line released from Axxess? Iwill PM the details.
 
cavedog said:
Packet Loss. You can google the effects of packet loss on high latency connections. Speeds take a nose dive very quickly. You need to start putting pressure on Afrihost to escalate with Octotel to fix. It's going to be a long road but yeah it's an Octotel issue.

@ArtyLoop

Octotel (Octofail) - You Have Been Warned!

If you're contemplating going with ANY (yes any) ISP that provides services via this Fibre ISP, known as Octotel, please be aware that you will be in for a world of pain. So far we know the following: * The network in Cape Town is congested, and Joe Botha, the CTO, gives not one **** about it...
mybroadband.co.za mybroadband.co.za
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Thanks for the mention.
Have had flawless internet since getting rid of this rubbish. The pain has been the upload speed, so what I did was to get one of those WebAfrica LTE deals, and a bit of magic with a Mikrotik router and I've got a symmetrical (as close as I can get it) 20Mbit connection. Good enough for all my needs.

Openserve have moved my area into PLANNED status, so now we wait for the day they start trenching.
 
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Fjorko said:
Streaming a 61GB 4K movie atm (I know its a bit ott) but im streching my proverbial bandwidth legs.... and it just runs flawlessly. That's just all i can say... absolutely 100% happy so far.
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PM me that stream link pls
 
Day 5 and this is what Afrihost tells me.

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Absolutely no sense of urgency in helping out a client.
 

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naeem.ally said:
Day 5 and this is what Afrihost tells me.

9618f6314efa40690a1255f8effb0f68.jpg


Absolutely no sense of urgency in helping out a client.
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Hey Naeem, I think it's not going to be constructive to raise multiple queries through different channels. It's possibly creating more confusion as different teams try to engage with Vuma on your behalf.

I have our best people on this already, and I promise we'll get you the best (and quickest) result possible. Please let the critical care team do what they do. I know it's frustrating, but it's going to be better to work through one channel.
 
AfriMan said:
Hey Naeem, I think it's not going to be constructive to raise multiple queries through different channels. It's possibly creating more confusion as different teams try to engage with Vuma on your behalf.

I have our best people on this already, and I promise we'll get you the best (and quickest) result possible. Please let the critical care team do what they do. I know it's frustrating, but it's going to be better to work through one channel.
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Thanks. I wasn’t sure anyone else was working on it. I was told to contact Afrihost in the morning.

Afrihost called now and said that ISP activation was not done. It’s now done, I’ll go home lunch time and check and hopefully be able to do a client activation.
 
naeem.ally said:
Thanks. I wasn’t sure anyone else was working on it. I was told to contact Afrihost in the morning.

Afrihost called now and said that ISP activation was not done. It’s now done, I’ll go home lunch time and check and hopefully be able to do a client activation.
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Cool. If it's not working, let me know :)
 
I honestly don't know why in the year 2019 there still isn't a proper fiber migration process in place between service providers.

I notified Telkom on 16 July to cancel my services effective 31 Aug 2019 as I'm migrating to Afrihost. I eventually got confirmation on 3 Sep that all services are cancelled and that I can proceed with the migration.

For 3 days now Afrihost keep on telling me my line (B number) is not released to the holding pool yet so they can't pick it up for migration. So I phoned Telkom again this morning, only for Telkom to tell me that Afrihost can't make use of the old B number and has to apply for a new one from Openserve???

So I informed Afrihost this morning (via Whatsapp chat) and they are now proceeding with a new order. No idea how long this will take.

The whole migration process is just so confusing and frustrating. I still have the ONT at home so really hope this does not take long!
 
hermansteyn said:
I honestly don't know why in the year 2019 there still isn't a proper fiber migration process in place between service providers.

I notified Telkom on 16 July to cancel my services effective 31 Aug 2019 as I'm migrating to Afrihost. I eventually got confirmation on 3 Sep that all services are cancelled and that I can proceed with the migration.

For 3 days now Afrihost keep on telling me my line (B number) is not released to the holding pool yet so they can't pick it up for migration. So I phoned Telkom again this morning, only for Telkom to tell me that Afrihost can't make use of the old B number and has to apply for a new one from Openserve???

So I informed Afrihost this morning (via Whatsapp chat) and they are now proceeding with a new order. No idea how long this will take.

The whole migration process is just so confusing and frustrating. I still have the ONT at home so really hope this does not take long!
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It sounds like Telkom cancelled your line completely instead of returning it to the holding pool for transfer. That definitely shouldn't be the process. They should have simply migrated it to the holding pool, and then the new ISP claims the line from the holding pool. When everything goes perfectly that could take a few hours. Generally, a couple of days or so, during which time your line should continue to work.

Happy to check on the progress of this for you - but sounds like the process wasn't followed and we have to make a plan for you :(
 
ArtyLoop said:
Thanks for the mention.
Have had flawless internet since getting rid of this rubbish. The pain has been the upload speed, so what I did was to get one of those WebAfrica LTE deals, and a bit of magic with a Mikrotik router and I've got a symmetrical (as close as I can get it) 20Mbit connection. Good enough for all my needs.

Openserve have moved my area into PLANNED status, so now we wait for the day they start trenching.
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Well if you get Openserve you will see how a cable provider actually get Gpon right. Since installation it has not been down or slow speed at all since. Very happy with my line.
 
@AfriMan
has this problem where connection disconnects from hop 3 randomly been reported to vumatel yet, moseley area durban? I see people on cool ideas complaining of the same thing. Been happening since 2 Aug. Been complaining and posting screenshots here for as long. Would like to see some acknowledgement from vuma, but as we all know, we have to go through the isp.
709053
 
@AfriMan I noticed something unusual lately, each time I get home from work, I have to restart the router to get internet on my android box to stream stuff... Is that normal?
 
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