Afrihost - Pure Fibre Feedback Thread

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willsotaku said:
@AfriMan

Speedtest to international seems kinda bad had full line speed 200/200 to UK on CISP after TCP Acceleration but on Afrihost upload is great download is pathetic cant stream twitch at source without major buffering

Tests:
www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net

Traceroute:
prnt.sc

Screenshot

Captured with Lightshot
prnt.sc prnt.sc
Click to expand...

As far as I know it should be unusual to get line speed to overseas, but that speed does seem low.

Are you using our DNS? Connecting directly or using a VPN, anything like that?
 
Since when do you lock accounts to a single modem (Used @cavedog Afri account a few times to run tests)? I tried to log in at my other home and it simply wouldn't connect.

Mind running traceroute to 197.80.200.162?
 
S.Claus said:
Since when do you lock accounts to a single modem (Used @cavedog Afri account a few times to run tests)? I tried to log in at my other home and it simply wouldn't connect.

Mind running traceroute to 197.80.200.162?
Click to expand...

In order to make DHCP work, we need to register the MAC address of the device - this is done on the provider's side. We can reset that MAC address if you change devices, you just need to notify us. Once reset, the first device that connects with be registered on the system.
 
@AfriMan mind checking your PM's .. been waiting since yesterday for my Frogfoot connection to be moved over to AH.
 
AfriMan said:
Is this for a migration? You should definitely receive a success notification from us.
Click to expand...

Nope, a package upgrade. Haven't received an email confirmation or anything. If there wasn't a pending change when clicking Edit package in the Client Zone, I'd wonder if the request went through at all.
 
I've been billed this month even though it was supposed to be part of my free months

Also no credit showing from the previous ISP Invoice that was supposed to be credited

@AfriMan
 
Seeyou said:
Nope, a package upgrade. Haven't received an email confirmation or anything. If there wasn't a pending change when clicking Edit package in the Client Zone, I'd wonder if the request went through at all.
Click to expand...

Drop me a PM and let me check for you. If i remember correctly you should at least get an SMS.
 
Nimz said:
I've been billed this month even though it was supposed to be part of my free months

Also no credit showing from the previous ISP Invoice that was supposed to be credited

@AfriMan
Click to expand...

Please also PM so I can check. You may have been invoiced against your credit (but not billed).
 
AfriMan said:
Sorry man, I read your PM and escalated for you - but forgot to reply. I blame the hear and the lack of whiskey in my life.

Have replied.
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thanks, seems AH is taking strain for the past 2 days in the support department, 2 hours in the WA queue today and now it's just offline
 
blunt said:
thanks, seems AH is taking strain for the past 2 days in the support department, 2 hours in the WA queue today and now it's just offline
Click to expand...

Yeah, we're seeing a lot more queries than usual. I guess people are wanting to get things done before the holidays. We're working our way through everything. Best thing to do is stick to one channel though - logging multiple queries just clogs up the system and creates more delays :(
 
Cannot get hold of afrihost whatsapp
AfriMan said:
Yeah, we're seeing a lot more queries than usual. I guess people are wanting to get things done before the holidays. We're working our way through everything. Best thing to do is stick to one channel though - logging multiple queries just clogs up the system and creates more delays :(
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Cannot get hold of your call center or whatsapp. Like i said before on my 100 mb i am only 5 mb download speed and latency is 45 ms on hop of afrihost. Are you going to credit me or bill me for 5mb for 2 days. Yesterday nobody was availble at afrihost to resolve my issues. i have a a customer for a long time. should i start look at an alternative provider
:\Users\ebrah>tracert -d www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [34.252.68.166]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.86.1
2 * * * Request timed out.
3 47 ms 46 ms 46 ms 169.1.5.29
4 * 46 ms 46 ms 169.1.21.170
5 47 ms 46 ms 46 ms 169.1.5.52
6 45 ms 46 ms 47 ms 196.60.9.110
7 46 ms 46 ms 50 ms 52.93.56.90
8 * 45 ms 46 ms 52.93.56.99
9 215 ms 214 ms 214 ms 54.239.46.74
10 213 ms 213 ms 212 ms 54.239.46.83
 
AfriMan said:
As far as I know it should be unusual to get line speed to overseas, but that speed does seem low.

Are you using our DNS? Connecting directly or using a VPN, anything like that?
Click to expand...

I have opened a ticket just in case. Its a direct connection to Afrihost no VPN and no wireless using a RB3011 UiASM router the line is run by metrofibre. Local seems fine

#WDH-908-84285
 
eshar said:
Cannot get hold of afrihost whatsapp

Cannot get hold of your call center or whatsapp. Like i said before on my 100 mb i am only 5 mb download speed and latency is 45 ms on hop of afrihost. Are you going to credit me or bill me for 5mb for 2 days. Yesterday nobody was availble at afrihost to resolve my issues. i have a a customer for a long time. should i start look at an alternative provider
:\Users\ebrah>tracert -d www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [34.252.68.166]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.86.1
2 * * * Request timed out.
3 47 ms 46 ms 46 ms 169.1.5.29
4 * 46 ms 46 ms 169.1.21.170
5 47 ms 46 ms 46 ms 169.1.5.52
6 45 ms 46 ms 47 ms 196.60.9.110
7 46 ms 46 ms 50 ms 52.93.56.90
8 * 45 ms 46 ms 52.93.56.99
9 215 ms 214 ms 214 ms 54.239.46.74
10 213 ms 213 ms 212 ms 54.239.46.83
Click to expand...

Definitely looks a little high. Can you please ping bras.afrihost.com? Assuming you are on Openserve.

Sorry about not reaching us, we have had an influx of queries on all channels, but we're busy getting things back to normal.
 
AfriMan said:
Definitely looks a little high. Can you please ping bras.afrihost.com? Assuming you are on Openserve.

Sorry about not reaching us, we have had an influx of queries on all channels, but we're busy getting things back to normal.
Click to expand...
Here are the ping results
C:\Users\ebrah>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 43ms, Average = 43ms

C:\Users\ebrah>
 
eshar said:
Here are the ping results
C:\Users\ebrah>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63
Reply from 155.239.255.250: bytes=32 time=43ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 43ms, Average = 43ms

C:\Users\ebrah>
Click to expand...

Looks like it could be local congestion. What area are you in?
 
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