Afrihost - Pure Fibre Feedback Thread

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MoE MaLi aLi said:
Morning Afrihost

I've upgraded my Afrihost Aeirel fibre with Vumatel to a 1Gbps connection.


The Whatsapp support agent told me, my fibre modem cannot handle 1Gbps, and I would need to buy a new one myself, surely you guys should come in and upgrade the modem since I have upgraded my line?


Thanks
Click to expand...

Did you take the free router incl in the deal? If not, why?

Maybe ask if they can add it now?
 
Nimz said:
Did you take the free router incl in the deal? If not, why?

Maybe ask if they can add it now?
Click to expand...
Initially, I signed up for a 50Mbps package, I then upgraded to 100Mbps and now to 1Gbps

The 50Mbps package came with a free fibre modem & TPLink Router
 
MoE MaLi aLi said:
Initially, I signed up for a 50Mbps package, I then upgraded to 100Mbps and now to 1Gbps

The 50Mbps package came with a free fibre modem & TPLink Router
Click to expand...
You need to get your own router then i would assume. Also - i seriously doubt you will get 1Gbps international. I think anything above 100 - 200Mbps is a waste unless you need it for local only purposes. With that said - seeing that prices between tiers are so close together these days - i guess it makes sense to take a 1Gbps link rather than the tier just below if the price difference is small enough.
 
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MoE MaLi aLi said:
@AfriMan
Click to expand...

Our international is full speed - so it's not any kind of shaping.

Generally routers are limited in terms of WiFi - 300Mbps on 2.4Ghz and 750Mbps on 5GHz

However, most routers will still do 1Gbps on LAN, as long as your LAN cables are Cat 5e or higher. You might need to check all your cables and switches and make sure there isn't a "weak" link in the chain.
 
AfriMan said:
Thanks - I'll ask AfriFella to update you on PM.

Some of those users may need to reboot their ONT devices. But our NOC will also monitor and see whether we see the performance we expect.
Click to expand...

Not fixed.

Please see update form frogfoot page 52 mins ago.

Frogfoot
52 mins ·
Dear Customers
An update on the current speed issue -
Our Core Engineers are currently investigating and implementing a solution. We will keep customers updated as we progress.
Once again, we apologise for the inconveniences caused.
 
@AfriFella, my speeds are now 12mbps down and 13 up on a 25mbps line, it was fine this morning getting 25 up and down, now its struggling, what could be the issue?
 
jadiwolv said:
Not fixed.

Please see update form frogfoot page 52 mins ago.

Frogfoot
52 mins ·
Dear Customers
An update on the current speed issue -
Our Core Engineers are currently investigating and implementing a solution. We will keep customers updated as we progress.
Once again, we apologise for the inconveniences caused.
Click to expand...

Tracing route to twitch.map.fastly.net [151.101.122.167]
over a maximum of 30 hops:

1 3 ms 2 ms <1 ms 192.168.0.1
2 6 ms 7 ms 7 ms 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 * 6 ms 7 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 * 6 ms 7 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 152 ms 155 ms 155 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
6 152 ms 155 ms 155 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
7 156 ms 151 ms 150 ms xe-0-0-10-2.a01.londen12.uk.bb.gin.ntt.net [83.231.146.209]
8 154 ms 159 ms 159 ms ae-7.r05.londen12.uk.bb.gin.ntt.net [129.250.2.184]
9 159 ms 154 ms 152 ms ae-8.r25.londen12.uk.bb.gin.ntt.net [129.250.4.246]
10 158 ms 155 ms 159 ms ae-3.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.25]
11 170 ms 163 ms 163 ms 185.84.18.246
12 161 ms 163 ms 161 ms 151.101.122.167

Trace complete.

C:\Users\WholF>tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.0.1
2 5 ms 7 ms 7 ms 102-182-112-1.ip.afrihost.co.za [102.182.112.1]
3 11 ms 7 ms 7 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 * 7 ms 7 ms cloudflare.ixp.capetown [196.10.140.198]
5 4 ms 7 ms 7 ms 104.20.30.244

Trace complete.
 
Naks said:
My line is full speed 100/100, but the Web is excruciatingly slow.

What's going on?
Click to expand...

All looking normal on this side.

Which provider are you on? Have you run any tests I can look at?

Before you switch DNS (unless you are using custom settings) let's do some troubleshooting.
 
AfriMan said:
All looking normal on this side.
Which provider are you on? Have you run any tests I can look at?
Before you switch DNS (unless you are using custom settings) let's do some troubleshooting.
Click to expand...


had some great help this morning from the support team, but even they found it strange that the line is maxed out but some websites are slow to load.

they logged a fault with the NOC.


"tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 1 ms * 1 ms dlinkrouter [192.168.0.1]
2 4 ms 3 ms 3 ms 169-1-32-193.ip.afrihost.capetown [169.1.32.193]
3 5 ms 3 ms 3 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 5 ms 4 ms 4 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 4 ms 4 ms 5 ms 196-10-140-181.ixp.capetown [196.10.140.181]
6 10 ms 5 ms 5 ms 196.25.146.9
7 6 ms 6 ms 5 ms 196.25.146.249
8 196.43.11.218 reports: Destination host unreachable.
Trace complete."
 
Naks said:
had some great help this morning from the support team, but even they found it strange that the line is maxed out but some websites are slow to load.

they logged a fault with the NOC.


"tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 1 ms * 1 ms dlinkrouter [192.168.0.1]
2 4 ms 3 ms 3 ms 169-1-32-193.ip.afrihost.capetown [169.1.32.193]
3 5 ms 3 ms 3 ms 169-1-21-201.ip.afrihost.co.za [169.1.21.201]
4 5 ms 4 ms 4 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
5 4 ms 4 ms 5 ms 196-10-140-181.ixp.capetown [196.10.140.181]
6 10 ms 5 ms 5 ms 196.25.146.9
7 6 ms 6 ms 5 ms 196.25.146.249
8 196.43.11.218 reports: Destination host unreachable.
Trace complete."
Click to expand...
here's your problem, packet loss to your router, try another cable, or wifi channel.
 
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