Afrihost - Pure Fibre Feedback Thread

[dmostert]

Any problems with OpenServe fibre?

I'm getting less than 1mbs throughput (up and down) on my 100Mbs line?



Speedtest result:
Ping: 3ms
Download: 0.96Mbps
Upload: 0.53Mbps

 

[AfriMan]

Not impressed by the support, but no complaints about the product.

View attachment 712493

Sorry about the delays - will get you some feedback on your line upgrade

 

[AfriMan]

Any problems with OpenServe fibre?

I'm getting less than 1mbs throughput (up and down) on my 100Mbs line?



Speedtest result:
Ping: 3ms
Download: 0.96Mbps
Upload: 0.53Mbps

No general issues that I am aware of. Can you please do a speedtest and a traceroute so I can get an idea of what you're experiencing?

 

[dmostert]

tracert

speedtest

 

[JustinB]

Updates should be a breeze on 1Gbps.

Watch a couple of 4K movies first, I would say

@AfriMan still no internets - I've asked for Critical Care to phone me via the WhatsApp team after they gave me some horrendous feedback.

Now what i'm particularly concerned about is yesterday I was told that Vumatel had done their bit. Based on the feedback, I'm on the phone to Vuma now who are confirming that the ONT is not provisioned on the Afrihost network yet.

.... i need answers please....

 

[AfriMan]

@AfriMan still no internets - I've asked for Critical Care to phone me via the WhatsApp team after they gave me some horrendous feedback.

Now what i'm particularly concerned about is yesterday I was told that Vumatel had done their bit. Based on the feedback, I'm on the phone to Vuma now who are confirming that the ONT is not provisioned on the Afrihost network yet.

.... i need answers please....

Let me ask Critical Care to give you feedback. They are in direct contact with Vuma management regarding your line, so they are in the best position to say what is happening.

 

[AfriMan]

tracert
View attachment 712533
speedtest
View attachment 712535

Those timeouts are concerning. You are on Openserve, so let's see if we can test with another account. Can you please drop me a PM?

 

[Fjorko]

Sorry about the delays - will get you some feedback on your line upgrade

Hi,

Remember me ? 100 -> 200 . Please. Thanks

 

[Nimz]

Hi,

Remember me ? 100 -> 200 . Please. Thanks

lol i'm waiting for the same upgrade and was advised that my line has not been migrated as yet that is why the upgrade can't take place.

This is 2 weeks after I was told the migration was done

 

[AfriMan]

Hi,

Remember me ? 100 -> 200 . Please. Thanks

Looks like we've managed to get the order through, hoping that tomorrow we'll be all good.

Sorry about the delays.

 

[Fjorko]

Looks like we've managed to get the order through, hoping that tomorrow we'll be all good.

Sorry about the delays.

Ag thanks man !

 

[willsotaku]

@AfriMan

I contacted support about my line it seems international is pathetic on a 200/200 Metrofibre package with you guys my support ticket is: Ticket: WJW-651-79558

No response or feedback on the ticket in 2 days already. Speedtest provided:

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

 

[JustinB]

Let me ask Critical Care to give you feedback. They are in direct contact with Vuma management regarding your line, so they are in the best position to say what is happening.

Any ideas when they'll call?

 

[Freakboy]

@AfriMan My connection between the ONT and my router just died. I tried 3 different cables and even a backup router but the connection between then shows disconnected with everything I try.
Tried different ports also on the ONT but nothing. Not sure what happened but my router logs shows disconnect just before 16:00.
Not sure if the line transfer got muddled and now Telkom has disabled my ONT. Will PM you now.

 

[JustinB]

Any ideas when they'll call?

Well I'm still waiting. 48 hours has come and gone. Now it truly is enough, I'll find an ISP to get the job done.

 

[zahpat]

I think there could be something up with my router, sometimes the wifi speeds will be low and sometimes our devices will lose connection to the router, all will be fixed (full speed/reconnected devices) once i restart the router. Is there something i can check on the router to stop this from happening?

 

[JustinB]

I think there could be something up with my router, sometimes the wifi speeds will be low and sometimes our devices will lose connection to the router, all will be fixed (full speed/reconnected devices) once i restart the router. Is there something i can check on the router to stop this from happening?

Is it running the latest firmware? What router is it?

 

[Loppas]

I think there could be something up with my router, sometimes the wifi speeds will be low and sometimes our devices will lose connection to the router, all will be fixed (full speed/reconnected devices) once i restart the router. Is there something i can check on the router to stop this from happening?

I'm getting similar issues with the dlink one from afrihost, the DIR-825ACG1. The wifi is buggered on it, you have to restart it every couple hours.

 

[JOEY_8]

I'm getting similar issues with the dlink one from afrihost, the DIR-825ACG1. The wifi is buggered on it, you have to restart it every couple hours.

Yep, same. I hope there is a firmware update or something to fix this

 

[cavedog]

@AfriMan My connection between the ONT and my router just died. I tried 3 different cables and even a backup router but the connection between then shows disconnected with everything I try.
Tried different ports also on the ONT but nothing. Not sure what happened but my router logs shows disconnect just before 16:00.
Not sure if the line transfer got muddled and now Telkom has disabled my ONT. Will PM you now.

Migration did not go through. You line is suspended in the holding pool. Afrihost needs to place a manual migration order to fix this. Be specific and force them to place a migration order. If done correctly a migration can happen within a few minutes and you are back online.