Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Big storm today, lightning whacked the house and blew the CPE, its always one plug that seems to get hit.

Anyway, logged a ticket and AH passed on to vuma.

Wonder how long it takes to come out and replace...

Ohh no the storm was quite heavy. If you want me to follow up you can just give me a shout.

 

[Rickster]

Ohh no the storm was quite heavy. If you want me to follow up you can just give me a shout.

Thanks, will contact you if i havent heard anything in 48 hours.

 

[Freakboy]

Drop me a pm with your clientzone email please.

@AfriNatic you the man

 

[Andy Rose]

So our hardware was just installed. How long before I can be back online? Octotel is the FNO and installation was done 2 hours ago

 

[Rickster]

@AfriNatic

Just a quick question, will I be charged for a new CPE? Im through Vuma.

 

[AfriNatic]

@AfriNatic

Just a quick question, will I be charged for a new CPE? Im through Vuma.

That is something that Vumatel would need to determine. I don't think so but Vumatel will be able to advise when they do get dispatched.

 

[AfriNatic]

So our hardware was just installed. How long before I can be back online? Octotel is the FNO and installation was done 2 hours ago

With Octotel it can take a day or so for them to provision the ONT.

 

[Andy Rose]

With Octotel it can take a day or so for them to provision the ONT.

They said as soon as all the necessary lights turn on the box we need Afrihost to do their thing. What needs to happen now?

 

[AfriNatic]

They said as soon as all the necessary lights turn on the box we need Afrihost to do their thing. What needs to happen now?

You would need to visit login.afrihost.com to activate the fibre line.

 

[Rickster]

That is something that Vumatel would need to determine. I don't think so but Vumatel will be able to advise when they do get dispatched.

They arrived and replaced.

I didnt bring up anything about payment.

 

[ArnoVermeulen]

Nothing to complain about. Just wanted to assure future fiber subscribers that Afrihost is the best out there. Thank you Afrihost and to all of it's social media reps.

 

[killerbyte]

They arrived and replaced.

I didnt bring up anything about payment.

Was that 1-2 business days?
The FNOs don't waste time.

 

[Rickster]

Was that 1-2 business days?
The FNOs don't waste time.

18 Hours to be exact.

 

[Prof.Merlin]

Hey Afri*

Can you please check up no the following ref numbers and see when the refund will be done: VVT-507-93883 with escalate number EAM-820-44219.

Thanks

 

[AfriNatic]

Hey Afri*

Can you please check up no the following ref numbers and see when the refund will be done: VVT-507-93883 with escalate number EAM-820-44219.

Thanks

Refund approved and will be processed today.

 

[joshsparkie]

Did you use windows to do the speedtest? Confirmed on the speeds remain the same on android? Might be TCP Window scaling.

Seemed like it may have been a Windows issue, fiddled around with the autotuning setting a bit more and got it to work a bit better

 

[Old_Liver]

Anybody else experiencing any intermittent internet issues yesterday and today? Seems to be coming and going every few minutes.
MFN in Pretoria.

 

[Naks]

Not again...

All the lights are green, but there's zilch Internet.

 

[AfriNatic]

Not again...

All the lights are green, but there's zilch Internet.

Which Provider is this?

 

[AfriNatic]

Anybody else experiencing any intermittent internet issues yesterday and today? Seems to be coming and going every few minutes.
MFN in Pretoria.

We not aware of any general MFN issues. Are you still experiencing the issues?