Afrihost Uncapped ADSL Feedback (Pt2)

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thomascmyk said:
No I did nothing while running these tests... What DNS? I have no idea... I bought the router from you already set up and these tests were run from my pc which is connected by cable.

Your team apparently did logg a fault, as i said in a pm i emailed Kyle as per his request when we spoke on the phone but I have not received any feedback.

Also, I used google as that was recommended to me by someone from your team, just can't remember who or when.
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Our team will provide you with all the feedback as soon as we get it from Telkom :)
 
Raysmith said:
As one of the, mostly, silent majority I have been regularly following this forum to help me decide whether I should go back to my uncapped home account but will obviously hold off for now. You say that capped accounts are never throt...shaped but my account won't even stream SD TV episodes and I am lucky to get an unbuffered YouTube video at 360p. No possibility of 720p and 1080 is a dream. I find that the buffering increases at certain times which indicates to me that capacity is being shifted around to try and keep everyone happy. I generally don't have much of a problem in the mornings but in the afternoons and evenings it is hopeless trying to stream anything. I am in the CapeTown area and have a 6mBps line which , on Speedtest, varies at between 5.22 to 0.6mBps. Right now on both international and local it is at about 3mBps and I am only getting light buffering but know at lunchtime I will have to give up. I have a 50Gb cap and so far I only manage about 1.5Gb a day. I hope that AH compensate us all for the service we are paying for and not getting and hopefully not with extra Gb's that we can't use anyway.
The point of this post is that you should qualify your continued statement that capped accounts are not affected!
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If you're seeing poor performance on streaming or other realtime services it's highly unlikely that our shaping is at fault here :( Please drop me a PM so I can run some checks on your line and account from my end to see where the issues are coming in.
 
AfriGuy said:
Our team will provide you with all the feedback as soon as we get it from Telkom :)
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So was the fault escalated to telkom then?

Any idea by when I could expect feedback on this matter as it really has negatively impacted my experience thus far.
 
thomascmyk said:
So was the fault escalated to telkom then?

Any idea by when I could expect feedback on this matter as it really has negatively impacted my experience thus far.
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It has been yes.
We can't provide you with an ETR as Telkom don't give this to us :( We'll escalate as far as we possibly can to have this sorted out though.
 
Thank you, just tell me one thing, those trace routes, am i correct in assuming that they looked, well... HORRIBLE?
 
thomascmyk said:
Thank you, just tell me one thing, those trace routes, am i correct in assuming that they looked, well... HORRIBLE?
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You're right, they aren't looking great and there are some inconsistencies in ping responses too. Once Telkom have this sorted things will return to normal though.
 
AfriGuy said:
If you're seeing poor performance on streaming or other realtime services it's highly unlikely that our shaping is at fault here :( Please drop me a PM so I can run some checks on your line and account from my end to see where the issues are coming in.
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I haven't had any streaming issues apart from the latency issues of late. My exchange is not very busy it would seem because my trace routes see very little degradation between 18:00 and 23:00.

I think a lot of the streaming issues are due to busy exchanges...
 
Hush9300 said:
I haven't had any streaming issues apart from the latency issues of late. My exchange is not very busy it would seem because my trace routes see very little degradation between 18:00 and 23:00.

I think a lot of the streaming issues are due to busy exchanges...
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We have seen a few latencies issues ourselves, but these are mostly ironed out now :) Exchanges can and do play a major role here too though. Streaming and some other realtime services are heavily reliant on latency being stable. If this isn't the case, the overall experience is hampered and streaming at 144p is the standard - which is painful.
 
AfriGuy said:
We have seen a few latencies issues ourselves, but these are mostly ironed out now :) Exchanges can and do play a major role here too though. Streaming and some other realtime services are heavily reliant on latency being stable. If this isn't the case, the overall experience is hampered and streaming at 144p is the standard - which is painful.
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As I thought. Thanks.
 
@Afriguy
Is it possible to unshape Microsoft stuff. I'm trying to download visual studio from my dreamspark account and it's taking forever.
 
Adoxographist said:
@Afriguy
Is it possible to unshape Microsoft stuff. I'm trying to download visual studio from my dreamspark account and it's taking forever.
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I'm afraid not :( It falls under the same download category.
You can try a turbocharge session for that download though.
 
My ADSL has been down such a lot since saturday. It sometimes comes back on for 5 mins though then goes off. It has just come back on now.

I contacted AfriMan, and he said possibly Telkom were messing around with the DSLAM or POTS. Anyway, whatever it is, it sucks. The reliability and uptime has become a joke :mad:
 
My ADSL has been down such a lot since saturday. It sometimes comes back on for 5 mins though then goes off. It has just come back on now.

I contacted AfriMan, and he said possibly Telkom were messing around with the DSLAM or POTS. Anyway, whatever it is, it sucks. The reliability and uptime has become a joke :mad:
 
is there any change of demand in the network?

17th day of 24/7 shaping (18.8% http and 6.25 p2p)
I wouldn't mind if the shaping applied during business hours but the non stop shaping is really irritating me!

Its getting closer to the 24th afrihost, if you don't sort this out by then, i will be moving over to another isp.
 
Strange, this internet is screwed... I most certainly only clicked submit once, and didnt refresh the page..

AfriMan, Afriguy, I have a VPN to work, and since this shaping story I have been struggling to connect to it. Could you shed some light please?
 
xera said:
My ADSL has been down such a lot since saturday. It sometimes comes back on for 5 mins though then goes off. It has just come back on now.

I contacted AfriMan, and he said possibly Telkom were messing around with the DSLAM or POTS. Anyway, whatever it is, it sucks. The reliability and uptime has become a joke :mad:
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I've just replied to your PM, something is wrong here - we just need to figure out what. There is a healthy sync to the exchange and you're authentication on our systems.
 
Fatality07 said:
is there any change of demand in the network?

17th day of 24/7 shaping (18.8% http and 6.25 p2p)
I wouldn't mind if the shaping applied during business hours but the non stop shaping is really irritating me!

Its getting closer to the 24th afrihost, if you don't sort this out by then, i will be moving over to another isp.
Click to expand...

Each day seems to improve, little by little.
We're still seeing what can be done to have shaping levels normalised.
 
I'm in CT - no shaping applied. On a 4mb account. Only had a lot of downloads going the last 3 days though. Usage on 220gb for the month so far.
 
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