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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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Reaper1242
Well-Known Member
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- Jan 1, 2009
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Shaping is still pretty bad for me. Any news on a resolution AfriMan or AfriGuy?
That's what I did. But in Afrihost's defense - TI also shapes, but they're less transparent about when they're shapingTry it for a month before you make your final decision.
I still am a big Afrihost fan, and I hope to move back as soon as the capacity issues are sorted!
Thanks for the support, and I am really confident we'll be back in the high life soon
I also think that we have a great, transparent and fair system. We also based our systems on international best practice, where throttling does not really exist any more (except on Mobile, I think)
There is unfortunately more shaping than we'd like on our North region Uncapped users. We are putting some solutions together to alleviate this
We will always try to shape as little as we possibly can, and shape as few people as we can. Remember that shaping is usage driven, the demand at any point in time determines how many clients need to be shaped and to what extent.
Latency is crazy up and down now. Nearly cost me a D3 HC toon.
There shouldn't be any latency on the network, which is why we shape in time of high demand.
Have you run a traceroute to check?
It's definitely a great idea to schedule your downloads overnight, I do. You may only get your content a little later, but it's definitely less frustrating that constantly checking a download to see when it's going to arrive. If more of us did that, we would be able to shape less on the network - as it's mostly torrents that use up the available capacity.
As nice as that sounds it doesn't really work out because those of us who are awake at that time would find normal services affected. A proof of that would be when webafrica brought out their uncapped they had a "rolling window" and free leech time was midnight to 5 am I think, come midnight latencies would skyrocket normal browsing would slow down, it was a mess.
Please do remember that shaping is based on demand. We can't control when clients decide to use their bandwidth and when not to. We simply respond to the demand as quickly as possible to protect the network, and to give more bandwidth back to clients where we possibly can.
Hi there
You don't have to notify Telkom, when you sign up online we do all the admin with them. However, if you have an active data product with Telkom, they will not transfer your line. Also, you need to cancel any data and email addresses (also considered a data product) directly with them, as we cannot transfer over to us. Otherwise it's all automated
We bill you pro-rata for the remainder of the month. The transfer can take up it 14 days, but it's usually not that long these days. You can unbundle or bundle instantly in ClientZone, but moving back to Telkom is at the end of the month provided you have cancelled before the 25th (billing run).
We will never allow demand to rise such that latencies are affected. We know that our clients need to game or work on their own time, so the network has to be rock solid 24/7 for priority services.
Shaping should never affect gaming. Are you downloading at the same time as gaming or what services are running in the background at the same time?
As I've mentioned before, we don't use download thresholds, we shape according to demand and capacity at any given time.
kimbo
Expert Member
Correct me if i am wrong please, so if i use my line like a granny, email, the occasional HTTP download, some NNTP and Youtube now and then. The heavy downloaders will kill the experience for me even i did not download the internet?
HapticSimian
Honorary Master
Correct.
Reaper1242
Well-Known Member
- Joined
- Jan 1, 2009
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- 455
- Reaction score
- 45
There is unfortunately more shaping than we'd like on our North region Uncapped users. We are putting some solutions together to alleviate this
Any indication of when this might be or are we going to be stuck like this for the rest of the year?
Dade Murphy
Senior Member
The fact that people are getting shaped all the way into the early hours of the morning means that shaping does not ease after hours as has been claimed.
Please provide us some transparency!
Please provide us some transparency!
The fact that people are getting shaped all the way into the early hours of the morning means that shaping does not ease after hours as has been claimed.
Please provide us some transparency!
It definitely does, but we are speaking from a general network perspective. We'd have to check each individual account to see how their usage has been classified and if they are being shaped less or unshaped.
Drop me your username by PM and I'll check for you. Remember that if you're not connected, you won't see any changes until you log in again.
It definitely won't be the rest of the year, and I promise there are solutions being implemented, I just can't give a fixed timeline or confirmation just yet. But we didn't get to here just to let our service slide into horribleness. We are as motivated as all of our clients to get our service back to what we think it should be.
I promise I will post details as soon as I have confirmation of exactly what is being done.
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