Afrihost Uncapped DSL Feedback

AfriMan said:
As I mentioned, there is a process that has to be followed. As soon as we confirmed and had a chance to review, our first priority was to let the community here know so that we maintain transparency.
Click to expand...

You clearly have a different definition of transparency.

Now let's see if you actually deliver.
 
Reaper1242 said:
You clearly have a different definition of transparency.

Now let's see if you actually deliver.
Click to expand...

I suppose we could have just let the upgrades go in and said nothing, however we felt it would be best to keep our clients informed and in the loop.
 
AfriMan said:
I suppose we could have just let the upgrades go in and said nothing, however we felt it would be best to keep our clients informed and in the loop.
Click to expand...

Yea, sarcasm is the way to go right now great customer relations there
 
Rickster said:
See, that wasnt so difficult.


:crylaugh:
Click to expand...

We always need to make sure that we test and confirm, so we don't cause alarm or look in the wrong place for problems. But once we're sure what the issue is, we're always ready to be up front with our clients.
 
Our Broadband network is running like a bomb! Everything is copacetic and we’re good to GO!
Click to expand...

:whistle: I guess, you don't REALLY want your customers to know that your network is congested hey...

I remember a certain ISPA ruling that compelled you to inform ALL your customers when you are experiencing issues that affects performance, such as oversold IPC capacity, or, better known as congestion.

Another EPIC failure for AfriHost and something as simple as capacity planing...
 
savage said:
:whistle: I guess, you don't REALLY want your customers to know that your network is congested hey...

I remember a certain ISPA ruling that compelled you to inform ALL your customers when you are experiencing issues that affects performance, such as oversold IPC capacity, or, better known as congestion.

Another EPIC failure for AfriHost and something as simple as capacity planing...
Click to expand...

They say transparency when the only place they've said there's a problem is here. Nothing on network status notices or any social media channels.
 
Reaper1242 said:
They say transparency when the only place they've said there's a problem is here. Nothing on network status notices or any social media channels.
Click to expand...

We don't believe that our network is oversold or congested to the point to warrant that. However, we are being pro-active in trying to maintain a good experience for our clients.
 
Geez like we all have had bad connectivity and actively aid Afrihost to assist where possible but some of you can really be pretty di*% to someone assisting
 
Mmmm, except for browsing, which had a small hickup the last 10 mintes(could not even access banks), most other services unusable again tonight. Business uncapped account and seems like everything is shaped again.
Cannot use Usenet.
Diablo unplayable again

tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.200
2 * * * Request timed out.
3 * 36 ms 32 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 48 ms 58 ms 69 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 85 ms 89 ms 95 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 32 ms 32 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
7 929 ms 348 ms 170 ms 104.20.30.244
 
AfriMan said:
We don't believe that our network is oversold or congested to the point to warrant that. However, we are being pro-active in trying to maintain a good experience for our clients.
Click to expand...

And all the people on social media complaining of the same issue? Will you tell them there's an issue?

It's tough when you get caught and people call you on it.
 
Reaper1242 said:
And all the people on social media complaining of the same issue? Will you tell them there's an issue?

It's tough when you get caught and people call you on it.
Click to expand...

We're always open with our clients. We must always investigate first to ensure that they are experiencing the same issue. It's different here becuase users generally post results that help us identify what they could be experiencing. We can't write off every social media comment without troubleshooting, there are still line issues, exchange congestion issues and other problems affecting other users.
 
AfriMan said:
We always need to make sure that we test and confirm, so we don't cause alarm or look in the wrong place for problems. But once we're sure what the issue is, we're always ready to be up front with our clients.
Click to expand...

Erm, isn't it supposed to be on the notice board that you're currently experiencing congestion and are waiting for an IPC upgrade to kick in?
 
HP_Exarkun said:
Mmmm, except for browsing, which had a small hickup the last 10 mintes(could not even access banks), most other services unusable again tonight. Business uncapped account and seems like everything is shaped again.
Cannot use Usenet.
Diablo unplayable again

tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.200
2 * * * Request timed out.
3 * 36 ms 32 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 48 ms 58 ms 69 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 85 ms 89 ms 95 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 32 ms 32 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
7 929 ms 348 ms 170 ms 104.20.30.244
Click to expand...


Looking pretty normal for me here. Not sure why my 3rd hop is timing out, might be a setting on my new laptop :(

traceroute to afrihost.com (104.20.30.244), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.135 ms 0.936 ms 0.756 ms
2 * * *
3 * * *
4 jhb-net1.ip.adsl.co.za (169.1.5.52) 16.609 ms 14.433 ms 14.738 ms
5 cloudflare.ixp.joburg (196.60.8.198) 15.164 ms 15.162 ms 15.925 ms
6 104.20.30.244 (104.20.30.244) 14.778 ms 12.621 ms 12.685 ms
 
Johnatan56 said:
Erm, isn't it supposed to be on the notice board that you're currently experiencing congestion and are waiting for an IPC upgrade to kick in?
Click to expand...

As I mentioned, we don't feel it's at the point where our network is congested, though we can see at periods of high demand the experience is not what we'd like. We're already pro-actively addressing this.
 
AfriMan said:
Looking pretty normal for me here. Not sure why my 3rd hop is timing out, might be a setting on my new laptop :(

traceroute to afrihost.com (104.20.30.244), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.135 ms 0.936 ms 0.756 ms
2 * * *
3 * * *
4 jhb-net1.ip.adsl.co.za (169.1.5.52) 16.609 ms 14.433 ms 14.738 ms
5 cloudflare.ixp.joburg (196.60.8.198) 15.164 ms 15.162 ms 15.925 ms
6 104.20.30.244 (104.20.30.244) 14.778 ms 12.621 ms 12.685 ms
Click to expand...

New tracert
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.200
2 * * * Request timed out.
3 723 ms 150 ms 181 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 330 ms 267 ms 166 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 34 ms 33 ms 32 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 34 ms 33 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
7 226 ms 117 ms 116 ms 104.20.31.244


Logged in via afrihost 1gb account
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 35 ms 34 ms 33 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
3 51 ms 157 ms 88 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
4 33 ms 34 ms 33 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
5 37 ms 36 ms 36 ms cloudflare.ixp.joburg [196.60.8.198]
6 79 ms 78 ms 77 ms 104.20.31.244

Trace complete.

Logged in via Mweb. No Issues on surfing or Diablo
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 33 ms 33 ms 32 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
3 32 ms 32 ms 33 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 32 ms 34 ms 34 ms 197-80-7-15.jhb.mweb.co.za [197.80.7.15]
5 34 ms 34 ms 33 ms bu-ether1.tis-pe-2.optinet.net [197.80.4.9]
6 34 ms 34 ms 32 ms bu-ether2.tis-pe-1.optinet.net [197.80.4.252]
7 33 ms 33 ms 32 ms 197-80-4-195.jhb.mweb.co.za [197.80.4.195]
8 32 ms 32 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
9 32 ms 33 ms 32 ms 104.20.31.244

Almost every evening having an issue with the Uncapped business account around this time. Any other account no problem. Explanations?
 
HP_Exarkun said:
New tracert
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.200
2 * * * Request timed out.
3 723 ms 150 ms 181 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 330 ms 267 ms 166 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 34 ms 33 ms 32 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 34 ms 33 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
7 226 ms 117 ms 116 ms 104.20.31.244


Logged in via afrihost 1gb account
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 35 ms 34 ms 33 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
3 51 ms 157 ms 88 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
4 33 ms 34 ms 33 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
5 37 ms 36 ms 36 ms cloudflare.ixp.joburg [196.60.8.198]
6 79 ms 78 ms 77 ms 104.20.31.244

Trace complete.

Logged in via Mweb. No Issues on surfing or Diablo
tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 33 ms 33 ms 32 ms 197-80-96-209.jhb.mweb.co.za [197.80.96.209]
3 32 ms 32 ms 33 ms 160.po-channel50.vic-ipc-2.optinet.net [197.80.96.210]
4 32 ms 34 ms 34 ms 197-80-7-15.jhb.mweb.co.za [197.80.7.15]
5 34 ms 34 ms 33 ms bu-ether1.tis-pe-2.optinet.net [197.80.4.9]
6 34 ms 34 ms 32 ms bu-ether2.tis-pe-1.optinet.net [197.80.4.252]
7 33 ms 33 ms 32 ms 197-80-4-195.jhb.mweb.co.za [197.80.4.195]
8 32 ms 32 ms 32 ms cloudflare.ixp.joburg [196.60.8.198]
9 32 ms 33 ms 32 ms 104.20.31.244

Almost every evening having an issue with the Uncapped business account around this time. Any other account no problem. Explanations?
Click to expand...

Looks like you're seeing latency on both capped and uncapped. I'm using a regular capped account, so our results should be similar.

Are you testing the other accounts using passthrough? Just want to make sure I am reading them correctly.
 
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