Afrihost Uncapped DSL Feedback

On 29/06/2017 Afrifella wrote in response to a long running billing dispute: "I've received feedback from our Accounts Manager (who who should be in touch with you today) and they will be working out a full refund refund from the first time you requested your account to be bundled."

That was 53 days ago and to date all I have got are assurances on this forum that its in hand. What I haven't got is a refund or the return of my calls and emails to the person in the accounts department who is supposed to be doing it.
 
snavem said:
On 29/06/2017 Afrifella wrote in response to a long running billing dispute: "I've received feedback from our Accounts Manager (who who should be in touch with you today) and they will be working out a full refund refund from the first time you requested your account to be bundled."

That was 53 days ago and to date all I have got are assurances on this forum that its in hand. What I haven't got is a refund or the return of my calls and emails to the person in the accounts department who is supposed to be doing it.
Click to expand...

Your credit should have been processed by now. I've asked our Accounts Team for clarity. As mentioned, your refund has been approved so there shouldn't be any further problems.
 
Guys is it afrihost related or dstv related that show-max and catch-up buffer even on the fastest lines? does anyone else have this problem.

Thank you
 
AfriFella said:
Your credit should have been processed by now. I've asked our Accounts Team for clarity. As mentioned, your refund has been approved so there shouldn't be any further problems.
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Yes, it certainly should have been processed by now, but it hasn't. That is consistent with pretty much everything I have been told. I'll provide you with weekly feedback on progress or the lack thereof here.
 
SickTricky said:
Guys is it afrihost related or dstv related that show-max and catch-up buffer even on the fastest lines? does anyone else have this problem.

Thank you
Click to expand...

There services use locally cached CDNs which means you really should have the best experience, unless you're using other DNS settings. Can you confirm the DNS settings you're using?
 
snavem said:
Yes, it certainly should have been processed by now, but it hasn't. That is consistent with pretty much everything I have been told. I'll provide you with weekly feedback on progress or the lack thereof here.
Click to expand...

Your refund will be processed. :)
 
Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?

This page appears when Google automatically detects requests coming from your computer network which appear to be in violation of the Terms of Service. The block will expire shortly after those requests stop. In the meantime, solving the above CAPTCHA will let you continue to use our services.

This traffic may have been sent by malicious software, a browser plug-in, or a script that sends automated requests. If you share your network connection, ask your administrator for help — a different computer using the same IP address may be responsible. Learn more

Sometimes you may be asked to solve the CAPTCHA if you are using advanced terms that robots are known to use, or sending requests very quickly.
IP address: 169.0.XXX.XXX
Time: 2017-08-22T15:54:44Z
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Hmmm....
 
Rickster said:
Not since ive ticked the recapture box, maybe ban that IP and i get a new one just to be sure?
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That's very strange... I've just reset your account, can you please keep your modem off for 5 to 10 minutes. That should make sure you are assigned a different IP.
 
About this page

Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?

IP address: 169.0.1XX.XXX
Time: 2017-08-22T20:44:16Z
URL: https://www.youtube.com/results?search_query=

New IP and still the same
 
Rickster said:
About this page

Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?

IP address: 169.0.1XX.XXX
Time: 2017-08-22T20:44:16Z
URL: https://www.youtube.com/results?search_query=

New IP and still the same
Click to expand...

I know this is a silly question, but it has actually caused this in the past, is the time set correctly on your laptop or computer? If Google servers detect a discrepancy in the time settings it can actually cause this.
 
AfriGenie said:
I know this is a silly question, but it has actually caused this in the past, is the time set correctly on your laptop or computer? If Google servers detect a discrepancy in the time settings it can actually cause this.
Click to expand...
I can check when I get home, I know it's set to Internet time but I'll double check.
 
This is me 'trying' to download something from github
FFS!!
c8a531e0e5997271e8f1c15595e346bb.jpg
 
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