Axxess ISP

I just signed up with Axxess this month and on the 3rd day I randomly get disconnected and I couldn't get through on the phone lines.

Then randomly reconnects after 10 to 15 minutes.

Add this speed test to the mix and I'm starting to regret my choice of ISP:

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I'm on a Capped account with a 4MB line. :mad:

I moved from WebAfrica and on my UNCAPPED account I averaged on 3.20MB - 3.40MB
 
Another speed test on my 4MB Capped Account taken at 10:20pm

336885247.png


Axxess, please explain the slow speeds I'm receiving on a CAPPED account????

UPDATE:

The speeds I receive during the free data period, between 12am and 6am

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Last edited:
Can someone please explain to me the difference between the premium uncapped and normal uncapped, I couldn't find that info on the site. Thank you.
 
Hi, sorry for needing assistance so late into the vacation period and all. tried phoning the help line since 8AM but no answer. Just need any axxess employee to contact me, ADSL line completely went offline since this morning around 6am. thanks!
 
MrElementary said:
Hi, sorry for needing assistance so late into the vacation period and all. tried phoning the help line since 8AM but no answer. Just need any axxess employee to contact me, ADSL line completely went offline since this morning around 6am. thanks!
Click to expand...

If you are still having issues, please drop us a mail with your contact details to [email protected] so we can assist.
 
Dear Axxess Lady, your new Control Panel app for my iphone looks and feels like a step backwards, and has less features ..... Please can you pass this on to the app team. .... Looking forward to having the old app back if possible
 
How is the latency of the capped accounts for gaming?

I want an unshaped account and good pings to Europe for Rainbow Six Siege please.
 
Just a comment on the app. Graphicly it shows capped usage including after hours ie 100Gb cap shows 80Gb left and 20 used but actually only 5gb of capped data. The text below the graphical usage shows the correct 95gb left of 100Gb.

*edit* Website control panel doesn't have the same issue.
 
Hello guys me and a friend in varsity wants to get ADSL and so far our choice is Axxess and i wanted to know if you guys can post speedtest to international places like london and los angeles. Or if you play games how is your ping etc. and what is the difference between premium and home.
 
Kilerhotdog said:
Hello guys me and a friend in varsity wants to get ADSL and so far our choice is Axxess and i wanted to know if you guys can post speedtest to international places like london and los angeles. Or if you play games how is your ping etc. and what is the difference between premium and home.
Click to expand...

You can get a monthly free 1GB DSL Service from us to test your speedtest/ pings on. The difference between premium- and home uncapped is; Home Uncapped accounts are best suited for average home users with little to no high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). Premium Uncapped accounts are better suited to more advanced users, and are managed proactively by the Axxess Protocol Manager.
 
Yip, no internet this morning on axxess... Hopefully it gets sorted soon.
 
Hi all, our clients traffic was rerouted yesterday to try and minimize the effect the outage will have on our clients. If anyone is unable to connect, or have intermittent connectivity, please contact our support team on [email protected] so our 24/7 tech team can assist you with troubleshooting.
 
I logged a ticket last night to have my current package with Axxess changed. I've yet to receive any reply or update on the ticket.

Had to resort to logging a ticket to do it, as your Client Area unfortunately only allows me to upgrade to a faster speed on the Business Uncapped combo I'm currently on. I want to change to a capped combo with a faster ADSL line.

This is the longest I've had to wait for assistance with a ticket with Axxess. Actually quite weird that it's taking so long.

Can you please assist me, Axxess Lady?
 
Hi Axxess Lady:

I see Afrihost is ending their "free midnight promo" on their accounts below 100GB.

Please may I have some clarity in how long you guys are going to run yours?
 
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