You should have purchase protection with visa/mastercard even if you can't get a cent out of the company, they have insurance for their cardholders.
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Beware when ordering from RARU...
- Thread starter airborne
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You should have purchase protection with visa/mastercard even if you can't get a cent out of the company, they have insurance for their cardholders.
I swear I've read in the past on this very forum where people couldn't get money back after a retailer went bust.... if it was of high importance I'd find the energy to find the link.
Try and find it, I would like to see whether they lodged a dispute with the CC issuer etc.
airborne
Honorary Master
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There is a timeframe, I think you have to give the retailer min 30 days to deliver if its an order of goods and then you have 60 days from purchase to open the chargeback, a company going tits up doesn't appear to affect a chargeback if I recall but interesting scenario though.
theratman
Honorary Master
Also chargebacks hurt the business as processors and banks don't like them, Raru deserves every bit of trouble they get!
ld13
Honorary Master
So I have been trying to get rid of all my credit on raru. Simply cannot keep track of it anymore - feels like I have more "We regret to inform you" raru emails than legitimate raru emails.
Their communication to me, last week, about my power banks order, referred to a "logistical issue" on the supplier side and that stock would supposedly be arriving late this week. I followed up again today, only to be told that, unfortunately, there was a listing issue and that they would be refunding my credit - again. Used the credit on the spot. Hopefully this will be my last order with raru.
Their communication to me, last week, about my power banks order, referred to a "logistical issue" on the supplier side and that stock would supposedly be arriving late this week. I followed up again today, only to be told that, unfortunately, there was a listing issue and that they would be refunding my credit - again. Used the credit on the spot. Hopefully this will be my last order with raru.
how much credit you have, just curious
ld13
Honorary Master
Had like R2000+, but that eventually got refunded. Then it heaped up to R1500+ after another few cancelled orders and old orders that seemed to be forever stuck on backorder - could not keep track of it all. But I think I have now finally used it all up.
RedViking
Nord of the South
Why you keep on using them?
I think the most obvious indication that Raru is in trouble is that they don't even try to respond here anymore.
Then, if you go to their website and see all the "specials" they have there - almost none of the items are in stock; and have a delivery date of 5 to 7 working days. That means they require your money up front, and might only deliver a week or two later.
Which is indicative of huge cash flow problems, and that their suppliers will only supply goods to them once they have received the money for the items.
A death knell for any online company.
Then, if you go to their website and see all the "specials" they have there - almost none of the items are in stock; and have a delivery date of 5 to 7 working days. That means they require your money up front, and might only deliver a week or two later.
Which is indicative of huge cash flow problems, and that their suppliers will only supply goods to them once they have received the money for the items.
A death knell for any online company.
I would not order from them based on recent feedback.
Not arguing.
The two brothers who run Raru are the same ones who started Take Two, which became Takealot - which was purchased from them. After a 3 year restraint of trade they came back to start Raru.
It seems that even with their very low cost overhead, they cannot compete with a corporation that can bleed hundreds of millions to gain market share.
ld13
Honorary Master
It became this vicious cycle. I would spot a nice special and order a few things. Then one or a combination of stuff would happen:
Items get delivered.
Items placed on backorder.
Refund to profile credit due to item pricing issue/supplier issue/etc
I would then spot a nice price on an item and order a few more things, to extinguish my credit (instead of having to wait a month for a refund), but usually, end up having to pay in.
Rinse, repeat. I am now one last delivery away from being done with them
This is total hearsay, but it seems various departments had management issues.
That's what's unfortunate for the smaller guys, just look at amazon for example.
My_King
Honorary Master
Its getting harder and harder trying to defend this company. Same happens to me.
The reason I keep going back, their pre-order system actually works.
I think they're cousins, not brothers.
In any case, reading this thread as well as the one on SA Gamer forum, makes me very wary of ordering anything from RARU.
When they keep to their release dates they are best, plus they keep pre-orders of games up to date, unlike Takealot who put up pre-orders last minute or not at all
But when there is a delay, yeah it's either wait it out for both a refund or for your item, urgency is not in their dictionary
But when there is a delay, yeah it's either wait it out for both a refund or for your item, urgency is not in their dictionary
johncgalloway
Senior Member
Welp, I ordered a Bandai Grendizer kit from them, got a delay mail in November, expected DoS 12 December (we close on the 20th - I go on leave tonight), no answering their telephones, mails, etc.
R800 claim or down the drain. Especially when you read the positive vs negative reviews on HelloPeter... oh my word, the 1 stars far outweigh the 4 or 5 stars.
R800 claim or down the drain. Especially when you read the positive vs negative reviews on HelloPeter... oh my word, the 1 stars far outweigh the 4 or 5 stars.
You will get your money back in about 6 weeks (maybe longer due to the holidays).