Cell C fixed LTE data throughput experience

I have the same issue and it has been going on for more than 6 months now. I have called Cell C's customer care a million times but I do not get any help. The last agent told me that Cell C is busy with upgrades on their towers and the speeds will be restored as soon as the update is completed. That was about 4 months ago and the internet speeds is still messed up. Below is the story of my life. I cannot wait till this cell c contract to expire so that I can leave Cell C for good.
1542225154673.png
 
vuyanir said:
I have the same issue and it has been going on for more than 6 months now. I have called Cell C's customer care a million times but I do not get any help. The last agent told me that Cell C is busy with upgrades on their towers and the speeds will be restored as soon as the update is completed. That was about 4 months ago and the internet speeds is still messed up. Below is the story of my life. I cannot wait till this cell c contract to expire so that I can leave Cell C for good.
View attachment 578970
Click to expand...
Bro that's the story of my life right there
Every night, like clockwork speeds just drop to below 0.50mbps from 18:00 till 10:30. I learned recently to change my APN settings to MTN's in order to roam on their network. Speeds have marginally increased compared to the past few nights:

Screenshot_20181114-224141.png
 
bheinche said:
Bro that's the story of my life right there
Every night, like clockwork speeds just drop to below 0.50mbps from 18:00 till 10:30. I learned recently to change my APN settings to MTN's in order to roam on their network. Speeds have marginally increased compared to the past few nights:

View attachment 578978
Click to expand...
Could shoot me a message with the MTN APN when you have a chance. Would like to run a couple tests with it.
 
bheinche said:
Bro that's the story of my life right there
Every night, like clockwork speeds just drop to below 0.50mbps from 18:00 till 10:30. I learned recently to change my APN settings to MTN's in order to roam on their network. Speeds have marginally increased compared to the past few nights:

View attachment 578978
Click to expand...

Dude!!! Please hit me with the MTN APN setting. Please Please Please...
 
bheinche said:
Bro that's the story of my life right there
Every night, like clockwork speeds just drop to below 0.50mbps from 18:00 till 10:30. I learned recently to change my APN settings to MTN's in order to roam on their network. Speeds have marginally increased compared to the past few nights:

View attachment 578978
Click to expand...
Yo man , could i also have those APN settings.
 
Hi Shamiel


Would like to apologize for not responding.

Kindly advise us what issues are you experiencing with the coverage?


^NZ
 
vuyanir said:
I have the same issue and it has been going on for more than 6 months now. I have called Cell C's customer care a million times but I do not get any help. The last agent told me that Cell C is busy with upgrades on their towers and the speeds will be restored as soon as the update is completed. That was about 4 months ago and the internet speeds is still messed up. Below is the story of my life. I cannot wait till this cell c contract to expire so that I can leave Cell C for good.
View attachment 578970
Click to expand...

Hi Vuyanir


Thank you for bringing this issue to our attention.

Kindly PM us your Cell C/ID number in question, your physical address, alternative number we can reach you on, make and model of the device you are using.


^NZ
 
Cell_C said:
Hi Shamiel


Would like to apologize for not responding.

Kindly advise us what issues are you experiencing with the coverage?

^NZ
Click to expand...
@Cell_C coverage is not the issue by most of us if you've managed to read most of the previous posts... we are struggling to get good LTE speeds where most people are getting 0.50mbps or less sometime it's 0.00mbps (this is a joke to be honest) on an LTE connection?

I have a Cell C Fixed Wireless package with Afrihost and since I've taken this package i get very very very slow speeds between 18:00 and 22:00 and i understand that somehow words will be mentioned in this line "the base station is congested" but what is Cell C doing about this as we as consumers are paying for this service and we expect the service to be worth our while but at this point it's bad very bad. I get connection reset errors most of the time need to restart my router multiple times yet i need to pay for all of this...
 
Last edited:
Shamiel_1 said:
@Cell_C coverage is not the issue by most of us if you've managed to read most of the previous posts... we are struggling to get good LTE speeds where most people are getting 0.50mbps or less sometime it's 0.00mbps (this is a joke top be honest) on an LTE connection?

I have a Cell C Fixed Wireless package with Afrihost and since I've taken this package i get very very very slow speeds between 18:00 and 22:00 and i understand that somehow words will be mentioned in this line "the base station is congested" but what is Cell C doing about this as we as consumers are pay for this service and we expect the service to be worth our while but at this point it's bad very bad. I get connection reset errors most of the time need to restart my router multiple times yet i need to pay for all of this...
Click to expand...


Your so right I have another thread for the same issue and the way you explained it is absolutely right Shamiel. What is being done about this throughput experience all us fixed wireless subs are having. AS according to the Afrihost website all is well on the network when it clearly isnt. @AfriGuy @Afrigirl Assistance for your struggling clients please. @Cell_C
 
EDIT: Realised I posted in the wrong thread, but useful info anyway

So I just got off the phone with the Cell C tech at head office. After confirming the cellphone number of the SIM in the router, my address and ID number. A call was logged with the Onsite Network Team here in Cape Town to investigate the issues that I am experiencing. My guess would be that next steps would now be that the ticket will be handed over to the onsite team, they will then ask me what Cell_ID the router is connected to and test that base station and any others the router might connect to. After which, that tower will be investigated then. That's it for now, let's see if anything happens. In the meantime, I will be roaming via the MTN APN till/when/if this issue is sorted
 
bheinche said:
EDIT: Realised I posted in the wrong thread, but useful info anyway

So I just got off the phone with the Cell C tech at head office. After confirming the cellphone number of the SIM in the router, my address and ID number. A call was logged with the Onsite Network Team here in Cape Town to investigate the issues that I am experiencing. My guess would be that next steps would now be that the ticket will be handed over to the onsite team, they will then ask me what Cell_ID the router is connected to and test that base station and any others the router might connect to. After which, that tower will be investigated then. That's it for now, let's see if anything happens. In the meantime, I will be roaming via the MTN APN till/when/if this issue is sorted
Click to expand...
Will wait for your feedback. Thanks for the update it is appreciated.
 
bheinche said:
EDIT: Realised I posted in the wrong thread, but useful info anyway

So I just got off the phone with the Cell C tech at head office. After confirming the cellphone number of the SIM in the router, my address and ID number. A call was logged with the Onsite Network Team here in Cape Town to investigate the issues that I am experiencing. My guess would be that next steps would now be that the ticket will be handed over to the onsite team, they will then ask me what Cell_ID the router is connected to and test that base station and any others the router might connect to. After which, that tower will be investigated then. That's it for now, let's see if anything happens. In the meantime, I will be roaming via the MTN APN till/when/if this issue is sorted
Click to expand...

Hi Bheinche,

Thank you for the information... I guess Cell C should send the Onsite Network team all over Cape Town to investigate the base stations as all of us are having the same issues no matter what ISP you with :) Please can you send me the APN settings for MTN you are using?

Thanks
Sham
 
Shamiel_1 said:
Hi Bheinche,

Thank you for the information... I guess Cell C should send the Onsite Network team all over Cape Town to investigate the base stations as all of us are having the same issues no matter what ISP you with :) Please can you send me the APN settings for MTN you are using?

Thanks
Sham
Click to expand...
Hi Sham, hahaha yeah I think they should do that. But the only way they will is if we continue to moan and raise issues with our ISP's and not stop till someone actually goes onsite to fix whatever mess is going on.

The APN is quite simple for MTN really, just create a new APN Profile on your router and in the APN section type: myMTN
 
bheinche said:
Hi Sham, hahaha yeah I think they should do that. But the only way they will is if we continue to moan and raise issues with our ISP's and not stop till someone actually goes onsite to fix whatever mess is going on.

The APN is quite simple for MTN really, just create a new APN Profile on your router and in the APN section type: myMTN
Click to expand...

Thank you Bheinche for the APN details and yes we need to keep moaning because we paying for the service it's just fair. :-) keep us posted on your previous feedback.
 
Shamiel_1 said:
@Cell_C coverage is not the issue by most of us if you've managed to read most of the previous posts... we are struggling to get good LTE speeds where most people are getting 0.50mbps or less sometime it's 0.00mbps (this is a joke to be honest) on an LTE connection?

I have a Cell C Fixed Wireless package with Afrihost and since I've taken this package i get very very very slow speeds between 18:00 and 22:00 and i understand that somehow words will be mentioned in this line "the base station is congested" but what is Cell C doing about this as we as consumers are paying for this service and we expect the service to be worth our while but at this point it's bad very bad. I get connection reset errors most of the time need to restart my router multiple times yet i need to pay for all of this...
Click to expand...

Please advise us where are you currently situated experiencing low speed?

^NZ
 
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