Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

soload00

Active Member
Joined
Jan 4, 2014
Messages
43
Weird Cell C routing issue today.

I have a Huawei B593 router and 2 LTE sims, which I rotate every few months, using Cell C 50Gb 6 month bundles.

Today the router suddenly failed to connect to all Internet sites.

Chrome failed with a connection reset error
Firefox failed with a Secure Connection failed error
FTP could not connect
Email failed with an error
DNS was working
Internet access showed normal on the WiFi menu
Cell C App showed the Sim had plenty of data loaded
Both 3G and 4G showed the same symptoms

Moving the failed Cell C sim to a tablet showed the same symptoms

The backup Cell C Sim worked fine.

So the diagnosis was that the failed Sim had somehow been deactivated.

However, several hours later the ‘failed’ Sim is working fine in the tablet!

Glad I do not have to go to a Cell C shop for support, but somewhat mystified as to what actually happened!
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,517
Hi there

Thank you for contacting Cell C.

Please PM us your Cell C Numbers that you're experiencing the issue on.

Regards
^MP
 

Script

Well-Known Member
Joined
Mar 16, 2015
Messages
287
Why does my wife's iPhone show no service so often. It just looses signal randomly and takes a while to get service again. It shows Vodacom LTE then. While using her phone to navigate around Cape Town, the signal will be gone and show No Service. After a phone restart it will show no service and after about 5 minutes show Vodacom LTE. I have checked the settings and it is the same as your website.
Can you please advise on this.
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,517
Hi there

Please PM us the number in question. We will look into it and assist.

^NT
 

Ninja

Well-Known Member
Joined
Mar 26, 2008
Messages
158
@Cell_C how do i make the spam stop? every day its blaring ads when i make the calls and sms spam like this that never STOPs

WHATSAPP UPDATE! Dial *147*6*2# for NEW Mothers Day stories and more! Subscribe today for your 1st DAY FREE! R3/day after trial. T&Cs. Cell C. Stop reply: out
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,517
@Cell_C how do i make the spam stop? every day its blaring ads when i make the calls and sms spam like this that never STOPs

WHATSAPP UPDATE! Dial *147*6*2# for NEW Mothers Day stories and more! Subscribe today for your 1st DAY FREE! R3/day after trial. T&Cs. Cell C. Stop reply: out

Hi,

Kindly send us a private message with the number in question and we'll have your number removed from the marketing list.

^PN
 
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