Afrihost ISP Cell C LTE Fixed wireless and live in Stellenbosch. Getting speeds of ±0.04mbps constantly throughout the day for 2 weeks. Simcards have been changed and all the stuff the consumer has to do; even filled in a forum for CellC but received no feedback.
I will switch when Fibre becomes available as I will not fall prey to the same false marketing I received from CellC/Afrihost. Most days have been stable but this is not a good option if you run a business from home.
How can I push for companies to supply the infrastructure in my area as we have many households who are fed-up and will switch to fibre?
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Had a similar problem for two months of totally crap service in Stellies - many complaints and several days at a time outages. And always - and still - a 3 to 4 second lag on a wide range of websites both int'l and local.
Finally after 7 weeks - some light bulb clicked on in Pretoria and they processed a no-cost a sim-swap.
Two weeks later after that had virtually no improvement and AH and CellC were down for over 18 hours on a Friday Saturday - the following Tuesday -a very knowledgeable AH tech came online and remotely did a firmware upgrade on the new in January HW B315 router. That seems to have dramatically improved the situation. 3 weeks later now - and only twice have I had a red signal on the router - and both times it was corrected with a 5 min on-off cycle.
AGREE: FIXED WIRELESS FROM CELLC - was high unreliable in Stellenbosch. Today however,
- speedtest.net using Afrihost to Mikasa [JNB] came with 39 ping, 21 Mbps DL and 15 Mbps UL - so pretty good.
- SAIX.co.za [usually much slower] had 220ping, 11jitter, 11DL and 2UL-nothing to write home about-esp the ping.
RECCYs:
1- Perhaps get AH to do a router firmware upgrade if not done already.
2- Switch to ADSL or Fibre as soon as a reliable vendor is in place.
For us- Fiber is dicey as some company called SATV [or something like that] has for some unknown reason given itself the right to exclusively offer fiber service to our block of ~50 homes near Paul Roos. They were to install in December and we are still waiting. When I called them in CPT - they had never heard of Krigeville they said.
Plus - who the heck are all these - seemingly 'fly-by night' startup fiber companies anyway ???
The situation looks like just another free for all as we saw with the solar panel hot water system market starting about 6 years ago with tens of nobodies, as instant experts, getting into business and most of them folding and leaving clients high and dry - and without any of the 10 year warranty that was promised [several here in Stellies walked away and yet - practically no one complained].
We would be going back to ADSL for reliability rather than CellC or anyone else selling a no-name brand to unsuspecting clients - and then claiming - as AH has repeated down since almost week 1 blaming CellC - stating that AH did the best they could but it was mostly CellC's fault for the hiccups and bad service. As it seems to have turned out - that may not be true - it took a sim swap followed by a router firmware upgrade to get our system into [touch wood] now almost 3 weeks of expected 95% reliability.
Cheers K
