Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Faux_Grey

Well-Known Member
Joined
Nov 10, 2014
Messages
153
My CellC fixed LTE has been down for the last two days.
Massive packet loss and a lower signal than usual 0-1 bar instead of 5, anyone else have this happening?
I cant even run a ping to 8.8.8.8

Edit:
Spoke to afrihost support with tower ID and location, no idea what they did in the backend but I'm suddenly back to full signal & speed.
 
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dunkyd

Expert Member
Joined
Mar 5, 2009
Messages
4,362
Who do I phone at Cell C ? What number ? Nothing is happening here. No signal...
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,269
Who do I phone at Cell C ? What number ? Nothing is happening here. No signal...
Hi dunkyd

Please PM us your Cell C/ID number in question and a number we can reach you on so we can assist.

^NZ
 

dunkyd

Expert Member
Joined
Mar 5, 2009
Messages
4,362
Hi dunkyd

Please PM us your Cell C/ID number in question and a number we can reach you on so we can assist.

^NZ
Cannot send. My phone number is 0833778767 7am to 9pm
Lte 50gb
One week old now no signal.
 

Quicken

Member
Joined
Nov 22, 2010
Messages
11
Completely lost CellC LTE signal in the entire Verulam, KZN area, since 24/01/2019.
 
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Hamish McPanji

Honorary Master
Joined
Oct 29, 2009
Messages
37,973
Cell C fixed LTE down in Bryanston. Since about 8am this morning.
Could be linked to Load shedding, but they still need to resolve it, as my office is offline
 

Mista_Mobsta

Senior Member
Joined
Jan 22, 2015
Messages
911
Cell C Fixed LTE throughput keeps dropping in Pierre Van Ryneveld area. Can't even connect to CellC to post network stats as have to roam on Vodacpm to get signal. Huawei router has single signal bar for CellC whilst Vodacom has full 4G+ signal
 

Groggyme

Member
Joined
Apr 10, 2015
Messages
15
My Cell C Fixed LTE from Axxess has been down for 2 working days now despite working since November 2018. Reported with Axxess who says that I am out of the coverage area. This after I specifically asked them if I would be covered if I bought it. The internet light on my B315 is red and I cant even use ussds. Looks like a network problem and Axxess can't seem to help me.

Edit: I had to cancel because of the roaming issue... what a ballsup. Now Im with Telkom. Seems faster as well.
 
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NicVegas

Member
Joined
Jul 16, 2007
Messages
26
Cell C Fixed LTE through MWEB in Woodstock Cape Town has been shocking for a week. Signal appears to be full but the speed is woeful and there are frequent drops in connection.

What's happening?
 

Aquila ka Hecate

Expert Member
Joined
Apr 22, 2010
Messages
4,613
Cell C disconnected my mobile device from the network sometime this morning.
Had to manually go and reconnect it.
Weird.
 

drsatan1

Member
Joined
Mar 11, 2014
Messages
18
I'm in Woodstock too and my connection is terrible, drops constantly even to south african servers.

On LTE.

I suspect it has something to do with number 4 here.

Screen Shot 2019-02-21 at 19.36.22.png
 

sewlist

New Member
Joined
Sep 25, 2007
Messages
4
Also horrible speed in CBD, antenna installed outside, maximum i get is 1mbit if lucky

on CellC fixed LTE

S
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,269
Also horrible speed in CBD, antenna installed outside, maximum i get is 1mbit if lucky

on CellC fixed LTE

S

Hi sewlist

Please PM us the number in question so that we can check.

^MP
 
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