Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

Hanzo

New Member
Joined
Dec 12, 2017
Messages
6
Location: hay street turffontein Johannesburg
Date & Time of Issue: constant
Device Manufacturer & Model : samsung s5
Contract Type (pre- or post-paid): both
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): na
www.speedtest.net results (if possible): na
Any other information relevant to the problem:
I have 2 cell c sim cards in two different devices. One post paid, and another prepaid. I've been experiencing constant network drops in my area for the past week. Every few minutes my signal bars drop then come back up after a few minutes. I thought this issue would resolve itself and that it might be temporary, but it's becoming a real inconvenience.
Please assist ASAP
 

Hanzo

New Member
Joined
Dec 12, 2017
Messages
6
Location: hay street turffontein Johannesburg
Date & Time of Issue: constant
Device Manufacturer & Model : samsung s5
Contract Type (pre- or post-paid): both
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): na
www.speedtest.net results (if possible): na
Any other information relevant to the problem:
I have 2 cell c sim cards in two different devices. One post paid, and another prepaid. I've been experiencing constant network drops in my area for the past week. Every few minutes my signal bars drop then come back up after a few minutes. I thought this issue would resolve itself and that it might be temporary, but it's becoming a real inconvenience.
Please assist ASAP
See screenshot
 

Nevar

Well-Known Member
Joined
Jul 16, 2013
Messages
149
Hi Cell C seems to be out in the Roodepoort area Any one else having issues ?
Rebooted phone and what not ,still no signal.
 

DTBA

Expert Member
Joined
Nov 27, 2011
Messages
3,987
Hi Cell C seems to be out in the Roodepoort area Any one else having issues ?
Rebooted phone and what not ,still no signal.
If I manual search for signal I see cellc 3g and cellc LTE and vodacom but I cant even connect to one.

Northern cape

Funny enough I have phone working fine, so I turned it off and on now it cant connect as well
 

Lee31

Active Member
Joined
Feb 8, 2012
Messages
39
Hi Lee31

Thank you for bringing this to our attention.

Please advise if you are still experiencing issues with the speeds?
If so, where are you situated?


^NZ

The speeds I get (that's if I can pick up a server)...

Screenshot_2018-12-04-13-18-01-938_org.zwanoo.android.speedtest.png
 
Last edited:

Gamos

Active Member
Joined
Aug 8, 2003
Messages
96
Any issues with LTE / 3G in the Valhalla, Centurion area?

Tried my contract LTE sim on various routers and devices, but throughput is unusably slow.
Speedtest does not complete half the time and if it does its below 1mbit.

Been like this now for a week or more. I have to wonder if the tower did not have equipment damaged with load shedding and all.
 

Gavin1205

Well-Known Member
Joined
Nov 4, 2008
Messages
219
Location: hay street turffontein Johannesburg
Date & Time of Issue: constant
Device Manufacturer & Model : samsung s5
Contract Type (pre- or post-paid): both
Existing reference numbers from Helpdesk:
RAT (2G/3G/HSPA+): na
www.speedtest.net results (if possible): na
Any other information relevant to the problem:
I have 2 cell c sim cards in two different devices. One post paid, and another prepaid. I've been experiencing constant network drops in my area for the past week. Every few minutes my signal bars drop then come back up after a few minutes. I thought this issue would resolve itself and that it might be temporary, but it's becoming a real inconvenience.
Please assist ASAP
I'm based in Rosettenville Junction from 9am to 6pm for business on weekdays, also been experiencing little or NO signal throughout the day since last Sat. Thought it was just me but it seems the whole area is problematic now, Turffontein, Rosettenville, LaRochelle, Townsview to name a few. Samsung S7 edge on 4G/Lte, prepaid sim, never had a problem since last weekend's power outage on the network. Hope it gets resolved soon!
 
Joined
May 8, 2009
Messages
22
i have had nothing but headaches since i joined afrihost/cell c ...
what a waste of money!
get told the same thing every time i complain,reset router blah blah blah...
very very slow at night sub 1mbps ...
i am on a 200g package ...lesson learnt
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,150
i have had nothing but headaches since i joined afrihost/cell c ...
what a waste of money!
get told the same thing every time i complain,reset router blah blah blah...
very very slow at night sub 1mbps ...
i am on a 200g package ...lesson learnt
Hi get_real

Please PM us your residential address.

^MP
 

dunkyd

Expert Member
Joined
Mar 5, 2009
Messages
4,015
Today my router shows 1 bar then no bars ? More off than on today. Every second website I visit says no connection, try again later ?
I have an MTN aerial on the roof unused with a cable coming into the house right next to my router. Can this be used to boost reception somehow ?
Now urgent, this is pension money being spent here..............
 

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,150
Today my router shows 1 bar then no bars ? More off than on today. Every second website I visit says no connection, try again later ?
I have an MTN aerial on the roof unused with a cable coming into the house right next to my router. Can this be used to boost reception somehow ?
Now urgent, this is pension money being spent here..............
Hi dunkyd

Where are you situated experiencing this issue?

^NZ
 

dunkyd

Expert Member
Joined
Mar 5, 2009
Messages
4,015
Hi dunkyd

Where are you situated experiencing this issue?

^NZ
Hi, I am in Protea street, inside Panorama Estate, 7 Swanevelder ave Rangeview Krugersdorp. Next to the Watchtower. There is a tower next to Total near us. And one in Panorama but have no idea whose they are.
 
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