Cell C Network Issues: Disconnects, Coverage, Throughput Problems - Report Here

[Cell_C]

Who do I phone at Cell C ? What number ? Nothing is happening here. No signal...

Hi dunkyd

Please PM us your Cell C/ID number in question and a number we can reach you on so we can assist.

^NZ

 

[dunkyd]

Hi dunkyd

Please PM us your Cell C/ID number in question and a number we can reach you on so we can assist.

^NZ

Cannot send. My phone number is 0833778767 7am to 9pm
Lte 50gb
One week old now no signal.

 

[Cell_C]

Cannot send. My phone number is 0833778767 7am to 9pm
Lte 50gb
One week old now no signal.

Hi dunkyd

We would need the number in question and residential address.

You can email us the details on the address [email protected].

^MP

 

[dunkyd]

Hi dunkyd

We would need the number in question and residential address.

You can email us the details on the address [email protected].

^MP

All details on my contract.

 

[///MoH]

Afrihost Cell C LTE down for me here in Durban. Anyone else ?

 

[Quicken]

Completely lost CellC LTE signal in the entire Verulam, KZN area, since 24/01/2019.

 

[Hamish McPanji]

Cell C fixed LTE down in Bryanston. Since about 8am this morning.
Could be linked to Load shedding, but they still need to resolve it, as my office is offline

 

[Mista_Mobsta]

Cell C Fixed LTE throughput keeps dropping in Pierre Van Ryneveld area. Can't even connect to CellC to post network stats as have to roam on Vodacpm to get signal. Huawei router has single signal bar for CellC whilst Vodacom has full 4G+ signal

 

[enstuff]

No signal in Stellenbosch, Welgevonden area from last night.

 

[Groggyme]

My Cell C Fixed LTE from Axxess has been down for 2 working days now despite working since November 2018. Reported with Axxess who says that I am out of the coverage area. This after I specifically asked them if I would be covered if I bought it. The internet light on my B315 is red and I cant even use ussds. Looks like a network problem and Axxess can't seem to help me.

Edit: I had to cancel because of the roaming issue... what a ballsup. Now Im with Telkom. Seems faster as well.

 

[NicVegas]

Cell C Fixed LTE through MWEB in Woodstock Cape Town has been shocking for a week. Signal appears to be full but the speed is woeful and there are frequent drops in connection.

What's happening?

 

[Aquila ka Hecate]

Cell C disconnected my mobile device from the network sometime this morning.
Had to manually go and reconnect it.
Weird.

 

[drsatan1]

I'm in Woodstock too and my connection is terrible, drops constantly even to south african servers.

On LTE.

I suspect it has something to do with number 4 here.

 

[NicVegas]

Cell C can you respond?

 

[sewlist]

Also horrible speed in CBD, antenna installed outside, maximum i get is 1mbit if lucky

on CellC fixed LTE

S

 

[Cell_C]

Also horrible speed in CBD, antenna installed outside, maximum i get is 1mbit if lucky

on CellC fixed LTE

S

Hi sewlist

Please PM us the number in question so that we can check.

^MP

 

[SeaSickMama]

Speedtest tonight on CCELL Fixed ??

 

[Inn3rs3lf]

Getting about the same as above today... Jhb far south.

 

[DieSousMeester]

I have Axxess Cell-C Fixed-LTE, Huawei B618 with a signal booster. In Stellenbosch.
In December and previous I got download speeds up to 25Mbps and 15Mbps up, stable at 15/10Mbps.
Now, for the last week I can't get anything faster than 1.5Mbps download and 1Mbps upload. The connection is stable and I have great ping constantly, but I'm sure my speed is being heavilty throttled.
I live in a apartment block and 3 of my friends/neighbours also have Cell-C Fixed-LTE but with afrihost. They are having the exact same problem, also great speeds previously.
Tried the different APNs, lte.broadband.is and internet, reset my router and tried moving the signal booster around, still the same.
I logged a fault/ticket at axxess a few days ago and all I got was "logging fault for further investigation".

I don't know why I'm still using this internet, this is pathetic. My problem is this is all I've got. No access to ADSL or Fibre whatsoever. Local wireless ISPs are even worse than what I have currently.

Ugh, first world problems but holy heck it is so frustrating!!!

 

[Zertop]

I have Axxess Cell-C Fixed-LTE, Huawei B618 with a signal booster. In Stellenbosch.
In December and previous I got download speeds up to 25Mbps and 15Mbps up, stable at 15/10Mbps.
Now, for the last week I can't get anything faster than 1.5Mbps download and 1Mbps upload. The connection is stable and I have great ping constantly, but I'm sure my speed is being heavilty throttled.
I live in a apartment block and 3 of my friends/neighbours also have Cell-C Fixed-LTE but with afrihost. They are having the exact same problem, also great speeds previously.
Tried the different APNs, lte.broadband.is and internet, reset my router and tried moving the signal booster around, still the same.
I logged a fault/ticket at axxess a few days ago and all I got was "logging fault for further investigation".

I don't know why I'm still using this internet, this is pathetic. My problem is this is all I've got. No access to ADSL or Fibre whatsoever. Local wireless ISPs are even worse than what I have currently.

Ugh, first world problems but holy heck it is so frustrating!!!

Same issue. Had to leave and have moved over to RAIN. I believe the tower is congested :/