Cool Ideas Fibre ISP – Feedback Thread 2

Status
Not open for further replies.
Code: 
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms    <1 ms  155.93.196.1
  3    <1 ms    <1 ms    <1 ms  154.0.1.121
  4    <1 ms    <1 ms    <1 ms  154.0.4.62
  5     *        *        *     Request timed out.
  6     *       11 ms    11 ms  154.0.1.189
  7    11 ms    11 ms    11 ms  154.0.5.97
  8    13 ms    11 ms    11 ms  154.0.5.133
  9    12 ms    12 ms    12 ms  google.jinx.net.za [196.223.14.41]
10    13 ms    12 ms    13 ms  74.125.245.209
11    13 ms    12 ms    12 ms  172.253.66.3
12   112 ms    12 ms    11 ms  dns.google [8.8.8.8]

I'm getting times where there my internet just drops.
Lights on the CPE are fine but I have no connectivity.

No connectivity from hops 1 to 5 and the internet started working again from 6 onward.
It's dying every 5 or so minutes.

Below is now when its working again
Code: 
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms     1 ms     1 ms  155.93.196.1
  3    <1 ms    <1 ms    <1 ms  154.0.1.121
  4    <1 ms    <1 ms    <1 ms  154.0.4.62
  5    10 ms    10 ms    10 ms  154.0.1.245
  6    10 ms    10 ms    10 ms  154.0.5.133
  7    10 ms    11 ms    10 ms  google.jinx.net.za [196.223.14.41]
  8    11 ms    11 ms    11 ms  74.125.245.209
  9    12 ms    11 ms    11 ms  172.253.66.3
 10    10 ms    10 ms    10 ms  dns.google [8.8.8.8]
 
Last edited:
alternate said:
Code: 
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms    <1 ms  155.93.196.1
  3    <1 ms    <1 ms    <1 ms  154.0.1.121
  4    <1 ms    <1 ms    <1 ms  154.0.4.62
  5     *        *        *     Request timed out.
  6     *       11 ms    11 ms  154.0.1.189
  7    11 ms    11 ms    11 ms  154.0.5.97
  8    13 ms    11 ms    11 ms  154.0.5.133
  9    12 ms    12 ms    12 ms  google.jinx.net.za [196.223.14.41]
10    13 ms    12 ms    13 ms  74.125.245.209
11    13 ms    12 ms    12 ms  172.253.66.3
12   112 ms    12 ms    11 ms  dns.google [8.8.8.8]

I'm getting times where there my internet just drops.
Lights on the CPE are fine but I have no connectivity.

No connectivity from hops 1 to 5 and the internet started working again from 6 onward.
It's dying every 5 or so minutes.

Below is now when its working again
Code: 
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms     1 ms     1 ms  155.93.196.1
  3    <1 ms    <1 ms    <1 ms  154.0.1.121
  4    <1 ms    <1 ms    <1 ms  154.0.4.62
  5    10 ms    10 ms    10 ms  154.0.1.245
  6    10 ms    10 ms    10 ms  154.0.5.133
  7    10 ms    11 ms    10 ms  google.jinx.net.za [196.223.14.41]
  8    11 ms    11 ms    11 ms  74.125.245.209
  9    12 ms    11 ms    11 ms  172.253.66.3
10    10 ms    10 ms    10 ms  dns.google [8.8.8.8]
Click to expand...
Snap, connection drops every 5-10 minutes for 30 seconds then comes back. Vuma Trenched, Umhlanga
 
MDE said:
See attached. Seems South Africa is being rerouted.
e95b721a572740300590303a5bea6864.jpg
Click to expand...
Hi @MDE

What app is that ?

EDIT: Nevermind - i see its web based - my bad !
 
wingnut771 said:
please can someone on vumatel trenched tracert 51talk.ph?
View attachment 678089
Click to expand...

I'm on Octotel but here anyway:

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   60 |   60 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |   60 |   60 |    0 |    0 |    1 |    0 |
|                             154.0.4.162 -    0 |   60 |   60 |    0 |    0 |    1 |    1 |
|                             154.0.4.158 -    0 |   60 |   60 |  140 |  140 |  176 |  140 |
|                 v1000.core1.lon3.he.net -    0 |   60 |   60 |  140 |  140 |  144 |  140 |
|             100ge14-1.core1.lon2.he.net -    0 |   60 |   60 |  140 |  140 |  156 |  140 |
|flag-as-as15412.10gigabitethernet2-2.core1.lon2.he.net -    0 |   60 |   60 |  144 |  148 |  170 |  145 |
|     xe-8-0-0.0.pjr02.nyc005.flagtel.com -    0 |   60 |   60 |  419 |  419 |  430 |  419 |
|          ae1.0.pjr02.lax002.flagtel.com -    0 |   60 |   60 |  419 |  431 |  495 |  429 |
|     so-5-1-0.0.pjr02.wad001.flagtel.com -    0 |   60 |   60 |  417 |  426 |  441 |  419 |
|     ge-0-2-0.0.pjr02.hkg005.flagtel.com -    0 |   60 |   60 |  416 |  430 |  462 |  439 |
|     so-5-0-0.0.cjr04.hkg003.flagtel.com -    0 |   60 |   60 |  424 |  434 |  618 |  424 |
|                           62.216.145.74 -    2 |   57 |   56 |  371 |  378 |  383 |  381 |
|                            218.189.5.24 -    0 |   60 |   60 |  371 |  379 |  401 |  379 |
|                         218.189.124.145 -    0 |   60 |   60 |  371 |  378 |  403 |  387 |
|                         175.100.202.222 -    0 |   60 |   60 |  371 |  378 |  383 |  380 |
|                           203.90.247.56 -    0 |   60 |   60 |  371 |  379 |  383 |  373 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Is CloudFlare back to normal as yet? Often if they are using a transit provider and have an issue, their nodes go stale and often nationwide. So it would then route internationally.
 
@PBCool
3 weeks no working PPPoE details. No one replies to tickets. No one at the call centre can help. Will you be able to help me or should I look somewhere else?
 
poedie said:
@PBCool
3 weeks no working PPPoE details. No one replies to tickets. No one at the call centre can help. Will you be able to help me or should I look somewhere else?
Click to expand...

Honestly I would have taken my business elsewhere if I couldn't get my PPPoE details after 1 working day, unless there's something else involved, like payment or FNO obstacles?
 
@PBCool my line was cancelled by mistake, after a massive billing issue on your side. I am now without internet. Do I get a pro-rata discount seeing as how I won't have access until it is reconnected?

Here is the quote from the support department:

"Hi F1veClaw
It seems when one of your lines was scheduled for cancellation the wrong line was cancelled.
I have logged your details with our connect department and they will assist you further in getting the line up and running as soon as possible."
 
Hi guys, anyone playing Apex Legends on CISP have connection issues?
 
F1ve_Claw said:
@PBCool my line was cancelled by mistake, after a massive billing issue on your side. I am now without internet. Do I get a pro-rata discount seeing as how I won't have access until it is reconnected?

Here is the quote from the support department:

"Hi F1veClaw
It seems when one of your lines was scheduled for cancellation the wrong line was cancelled.
I have logged your details with our connect department and they will assist you further in getting the line up and running as soon as possible."
Click to expand...
Just PM me the ref and I will investigate.
 
@PBCool I am fedup with the inconsistant connectivety. I am sitting with a 650ms latency currently and below 1Mbps download speed. This is now happening every week. What the hell is going on and what is going to be done about this? I cant even do proper tests.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X