Cool Ideas Fibre ISP - Feedback

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dee1712 said:
@PBCool, do you know if there is anything wrong with the lines. My download speed (local) is very poor. The upload is okay. I'm in Roodekrans on a 50/50 line getting downloads of just above 10 and uploads of around 45.
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No area related issues we are aware of, please log it on [email protected] so we can do the same with the line provider.
 
Tinuva said:
Hmm interesting, those traces reveal the packets on the way back to you, go via IS instead of HE.net before reaching the CISP network. I believe that those traceroutes from the Blizzard Looking glass gave PBCool enough information on what the problem is to resolve it :)
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Yeah it was returning via our Angola Cables transit for that range, which we are testing instead of our direct peer at LINX. Which it is now doing.
 
dee1712 said:
@PBCool, do you know if there is anything wrong with the lines. My download speed (local) is very poor. The upload is okay. I'm in Roodekrans on a 50/50 line getting downloads of just above 10 and uploads of around 45.
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Did a speedtest quick on my 100/10 connection on Vuma, and I only got 37/10. I've never not got 100/10 on a test. Something is definitely not right. I'm quite close to you, in Little Falls.
 
Yster21 said:
Did a speedtest quick on my 100/10 connection on Vuma, and I only got 37/10. I've never not got 100/10 on a test. Something is definitely not right. I'm quite close to you, in Little Falls.
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Ditto.
 
Why am i paying for this *****ty service. Yes its cabled. Yes ive logged a ticket on cisp

Im probably gonna cancel.

Screenshot_20171008-182906.jpg
 
Been getting poor download speeds as well. Upload seems fine though. Test done on cable with only one computer on the network

Ping: 6ms
Download: 34.44Mbps
Upload: 95.97Mbps

Another test:
Ping: 9ms
Download: 27.15Mbps
Upload: 96.53Mbps
 
mugikhan said:
Been getting poor download speeds as well. Upload seems fine though. Test done on cable with only one computer on the network

Ping: 6ms
Download: 34.44Mbps
Upload: 95.97Mbps

Another test:
Ping: 9ms
Download: 27.15Mbps
Upload: 96.53Mbps
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Yeah same. Uploads are always at max line speed
 
rakabos3 said:
Why am i paying for this *****ty service. Yes its cabled. Yes ive logged a ticket on cisp

Im probably gonna cancel.

View attachment 468425
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If you've logged a ticket it will be logged with the line provider to investigate. Unfortunately this can take some time. But if the area in general is having issues it will escalate it with them.

This is not something in our direct control unfortunately.
 
PBCool said:
If you've logged a ticket it will be logged with the line provider to investigate. Unfortunately this can take some time. But if the area in general is having issues it will escalate it with them.

This is not something in our direct control unfortunately.
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You are happy to take my money every month though?
 
rakabos3 said:
You are happy to take my money every month though?
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Dude...in my opinion that is uncalled for. From all the ISP MyBroadband representatives, PBCool is the most helpful of them all. If you are not willing to assist him in finding the cause of your issues and following the processes, you should rather leave sooner than later. But if you are willing to walk with him through the process, I guarantee you 100% he will get it resolved for you, how ever long it may take. You really should keep in mind that these guys are also humans, show some respect please.
 
rakabos3 said:
You are happy to take my money every month though?
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We don't get refunds from Vumatel in these cases so unfortunately we are in the same boat. Obviously we want to have your issue resolved as soon as possible.
 
I have logged many tickets. I have had quite a few pms to pbcool. Its ok for a few days. And terrible the other days
Sorry but patience and paying for a service is not optional when I shell out R1000 for a service which i dont receive
 
PBCool said:
We don't get refunds from Vumatel in these cases so unfortunately we are in the same boat. Obviously we want to have your issue resolved as soon as possible.
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I logged a ticket on friday on cisp. No response
 
rakabos3 said:
I logged a ticket on friday on cisp. No response
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It is a general area issue so we have sent this all off to Vumatel. As I say it takes a bit of time unfortunately.
 
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