Cool Ideas Fibre ISP - Feedback

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PBCool said:
Vumatel suspect a capacity issue to the area on the Vumatel aerial network. But they are busy with it. Sunday evenings are the busiest of the week so would probably be the worst time.
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Hope they are able to resolve it soon.
 
PBCool said:
Vumatel suspect a capacity issue to the area on the Vumatel aerial network. But they are busy with it. Sunday evenings are the busiest of the week so would probably be the worst time.
Click to expand...

Not very comforting
 
PBCool said:
Vumatel suspect a capacity issue to the area on the Vumatel aerial network. But they are busy with it. Sunday evenings are the busiest of the week so would probably be the worst time.
Click to expand...
Sounds to me this could be a recurring issue. Every time everyone in the area is logged in, capacity will be an issue!
 
dee1712 said:
Sounds to me this could be a recurring issue. Every time everyone in the area is logged in, capacity will be an issue!
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No need to grab the pitchforks and start rumors. Our area literally only went live like two weeks ago. Just have some patience and I'm sure it will be resolved. Your not alone in this so it should be escalated and fixed relatively quickly!

Thanks @PBCool for the hlp
 
mugikhan said:
It can't be a recurring issue if our area literally only went live like two weeks ago. Just have some patience and I'm sure it will be resolved. Your not alone in this so it should be escalated and fixed relatively quickly!

Thanks @PBCool for the hlp
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I wonder how they did their capacity planning as I'm sure these areas don't have a very high penetration yet and we are already struggling with capacity.
 
oober said:
I wonder how they did their capacity planning as I'm sure these areas don't have a very high penetration yet and we are already struggling with capacity.
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So one evening with an issue which we don't know what the cause was and everyone is willing to take Vuma to the cleaners. I'm happy with waiting until tomorrow and if its not resolved by tomorrow night I'll have an issue.
 
mugikhan said:
So one evening with an issue which we don't know what the cause was and everyone is willing to take Vuma to the cleaners. I'm happy with waiting until tomorrow and if its not resolved by tomorrow night I'll have an issue.
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Its not just tonight
 
mugikhan said:
So one evening with an issue which we don't know what the cause was and everyone is willing to take Vuma to the cleaners. I'm happy with waiting until tomorrow and if its not resolved by tomorrow night I'll have an issue.
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@mugikhan, if you either work from home or run a business from home you can't afford a loss of couple of hours. I hope you understand our anxiety.
 
dee1712 said:
mugikhan said:
So one evening with an issue which we don't know what the cause was and everyone is willing to take Vuma to the cleaners. I'm happy with waiting until tomorrow and if its not resolved by tomorrow night I'll have an issue.[/QUOTE
@mugikhan, if you either work from home or run a business from home you can't afford a loss of couple of hours. I hope you understand our anxiety.
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I also work from home and if you see my speedtests its not like the service is completely dead. I understand your anxiety but people are blaming cool ideas when it is clearly not their fault. Vumatel will probably resolve the issue by tomorrow or so I'd like to think.
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PBCool said:
Please log it, are you seeing the same to multiple test servers or just ours?
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Multiple servers ( based on best ping )
date Server ping:down:up

2017-10-08 19:30:01: Cell C (Cape Town) : 29.233:13.87:61.61
2017-10-08 19:40:01: MWEB Connect (Cape Town) : 11.647:28.56:79.08
2017-10-08 19:50:02: MWEB Connect (Cape Town) : 13.071:21.54:83.75
2017-10-08 20:00:01: Cell C (Cape Town) : 29.581:14.54:55.43
2017-10-08 20:10:01: MWEB Connect (Cape Town) : 14.998:31.92:95.84
2017-10-08 20:20:01: MWEB Connect (Cape Town) : 11.417:19.63:90.35
2017-10-08 20:30:01: MTN SA (Cape Town) : 31.234:9.31:27.11
2017-10-08 20:40:01: Vodacom (Cape Town) : 27.546:12.99:59.45
2017-10-08 20:50:01: Vodacom (Cape Town) : 27.223:12.53:66.50
2017-10-08 21:00:01: MWEB Connect (Cape Town) : 11.84:24.80:81.19
2017-10-08 21:10:01: MWEB Connect (Cape Town) : 15.279:26.46:92.81
2017-10-08 21:20:01: MWEB Connect (Cape Town) : 11.254:40.20:93.05
2017-10-08 21:30:01: MWEB Connect (Cape Town) : 9.748:39.08:92.53
2017-10-08 21:40:01: Cool Ideas (Randburg) : 70.006:18.67:56.02
2017-10-08 21:50:01: Cool Ideas (Randburg) : 73.457:22.69:56.96
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will log the issue
 
PBCool said:
Vumatel suspect a capacity issue to the area on the Vumatel aerial network. But they are busy with it. Sunday evenings are the busiest of the week so would probably be the worst time.
Click to expand...

Other residents in the area on different ISP’s aren’t affected who utilize the same infrastructure. Would lead me to believe it’s not capacity related.
 
CRE4MPIE said:
Other residents in the area on different ISP’s aren’t affected who utilize the same infrastructure. Would lead me to believe it’s not capacity related.
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We have reports other ISPs are also having issues in the area. Do you suspect a line issue?
 
PBCool said:
We have reports other ISPs are also having issues in the area. Do you suspect a line issue?
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I’ve checked with 3 other residents On WA, iConnect and Crystalweb and they haven’t noticed or experienced the same slowdowns and high latency.

This mornings results again ...

6690793396.png


6690795507.png
 
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CRE4MPIE said:
I’ve checked with 3 other residents On WA, iConnect and Crystalweb and they haven’t noticed or experienced the same slowdowns and high latency.

This mornings results again ...

6690793396.png


6690795507.png
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This is clearly congestion on the layer2 network. I have other customers stating they have neighbors in the same area with different providers also with similar issues.

You might find the line card that you are on is being congested on the old zhone kit this was limited to 2.5G up and 1.25G down, which is then split up. And with the 200Mbps services these days this can get saturated quite quickly depending (We haven't seen this happen as yet)

So let's see what Vumatel can dig up.
 
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