Cool Ideas Fibre ISP - Feedback

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Seems Speeds :mad: in Cape Town on Octotel ( 100/100 )have gone to the dogs again...

Ticket opened with cisp.co.za
View attachment 468773

anyone care to comment on this info as posted by Octotel rep on the Table View Fibre page :
Leonie Sparks
Hi, Cody Freeman speed issues are very very rarely infrastructure unless there is a break with the network equipment itself in which case we run network checks on the hourly basis and will be able to pick up breaks before clients do but even this is not something that happens. Octotel as an infrastructure provider cannot influence line speeds. Lines can only be provisioned to the service provider on pre-set packages. Our provisioning system and setup at the datacentre (Teraco South Africa's Data Centre) where ISP's Connect to, simply does not allow us to manipulate line speeds. Furthermore as far as capacity goes.We haul an average 92 core cable to the node for the area. A single strand of the split pair is then floated to each road depending on the length of the road. The capacity of a pair is 80X10Gps so a split pair can service 1 gig services to 400 homes. Unfortunately, our current infrastructure can only do a gig 1gig as we currently do not use modulation on the road pairs that would increase its carrying capacity to 100gps per pair. but that would definitely be the next step in the FTTH evolution since we have a 92 core to the node it would just depend on time. Our statistics on the Atlantic Seaboard infrastructure indicate that users are currently utilizing approximately 3gig of this capacity on a busy day across all users and an average of 1.8 to 2gig maximum, this is nowhere close to what the infrastructure is capable of doing.
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This was in relation to user asking who is responsible for :
Chris Phouto
Yesterday at 21:16

Which fibre provider can maintain speeds even on sunday evening? 10mbit instead of 100 . Not even downloading or anything.
Is fibre network provider responsible or ISP ?
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Last edited:
Of course the fibre provider would say it's vary rarely their fault. He is also talking about backhaul on he network not last mile where PON also has some dynamics.

That latency you are seeing is on the last mile or on the layer2 network, not on the core network, otherwise the whole of Cape Town would be affected.

Not sure why they are going on about 1G interfaces and DWDM when native 10G would be the next logical upgrade either :)
 
blacklung said:
Seems Speeds :mad: in Cape Town on Octotel ( 100/100 )have gone to the dogs again...

Ticket opened with cisp.co.za
View attachment 468773

anyone care to comment on this info as posted by Octotel rep on the Table View Fibre page :


This was in relation to user asking who is responsible for :
Click to expand...
PM your ticket number pls.
 
Leonie Sparks said:
Hi, Cody Freeman speed issues are very very rarely infrastructure unless there is a break with the network equipment itself in which case we run network checks on the hourly basis and will be able to pick up breaks before clients do but even this is not something that happens. Octotel as an infrastructure provider cannot influence line speeds.
Click to expand...
Bold Lies.

I have worked at an ISP in the past, and the hardware exist where you can inspect layer7 packets by just passing the layer2 through the devices. If Octotel really want, they can influence not only line speeds, but also layer7 protocols on the network. Now I am not saying they do this, but I am saying that this quoted person wasn't telling the whole truth here.

If you ask me, this Leonie person is not technical at all, and while she is public facing, she probably didn't double check the facts internally before posting the above.
 
Is it possible to use 2 ISP's per fibre line? For example SISP(Suck ISP) and then Cool Ideas as well. SISP is such a mess, it will take time to get rid of them, and in the meantime I want to sign up with Cool Ideas or can one only use one ISP at a time with Vumatel's fibre?
 
HelterSkelter said:
Is it possible to use 2 ISP's per fibre line? For example SISP(Suck ISP) and then Cool Ideas as well. SISP is such a mess, it will take time to get rid of them, and in the meantime I want to sign up with Cool Ideas or can one only use one ISP at a time with Vumatel's fibre?
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I believe only 1 ISP at a time. But what is on SISP that you cant get rid of immediately? If it is email hosting, they usually have some sort of cheap data option that you can pay for but just not use to keep the email alive.
 
Tinuva said:
I believe only 1 ISP at a time. But what is on SISP that you cant get rid of immediately? If it is email hosting, they usually have some sort of cheap data option that you can pay for but just not use to keep the email alive.
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It is mid-install, as they have not finished their part by doing the ISP configuration and activation and delivered the router plus then 1 month notice after they did their part.
 
HelterSkelter said:
It is mid-install, as they have not finished their part by doing the ISP configuration and activation and delivered the router plus then 1 month notice after they did their part.
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Unfortunately any network aside from Openserves only allows one ISP at a time as the line is configured onto the respective ISP's network.
 
I am seeing packet loss from Vuma Cape Town to Valve game servers at NapAfrica.

Code: 
 Host                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.heaven.za.net (192.168.241.1)                        0.0%    45    0.3   0.2   0.2   0.4   0.0
 2. 155.93.252.1                                                0.0%    44    1.1   3.2   1.0  75.1  11.3
 3. c3h-backbone.coolideas.co.za (154.0.1.125)                  0.0%    44    0.9   0.8   0.7   1.0   0.0
 4. cd-backbone.coolideas.co.za (154.0.1.13)                    4.5%    44    4.2   1.8   1.0  15.8   2.8
    c4t-backbone.coolideas.co.za (154.0.1.173)
 5. c6t-backbone.coolideas.co.za (154.0.1.245)                 47.7%    44   29.0  22.8  20.7  31.8   3.8
 6. c3x-backbone.coolideas.co.za (154.0.1.141)                  4.5%    44   24.5  22.1  20.7  32.5   3.3
 7. 196-60-9-22.ixp.joburg (196.60.9.22)                        4.5%    44   29.8  22.6  20.9  31.5   2.8
 8. 192.168.210.35                                              4.5%    44  148.3  40.7  25.1 148.3  19.1
 9. 155.133.238.10                                              2.3%    44   30.6  21.6  20.6  31.4   2.6
Slightly annoying as it pulls me back in game the whole time :mad:

I hope its not permanent.
valve-packet-loss.png
 
I would like to extend my WiFi range by connecting Ubiquiti UniFi Dual Band AC Long Range AP to the Netgear D6300 router. Please can some advise how to do this. And how good is this AP.
 
The unifi AP comes with a POE injector and power supply. But note that if you buy a 5 pack, then you don't get the POE adaptor and psu with them. Once you have the AP, you mount it, typically in the ceiling and run an ethernet cable from the AP to your router. You then plug the cable into the POE injector, plug the PSU into a power supply and run an ethernet cable from the POE injector to your router.

Then switch everything on and give things a minute to startup. In order to configure the AP, you'll need to download the UNIFI controller software from here https://www.ubnt.com/download/unifi/unifi-ap-ac-lr and install that and java on your PC, then run the controller to configure everything. During the installation, the software will locate your device(s) via the network and allow you to setup the SSID etc. much like normal. Once everything is setup, you no longer need to run the controller software. But if you need to change anything, then you'll need to run the controller software again.

HTH
 
@PBCool If I ask for router to be couried to me, at what stage does pro-rata billing start? When you configure router or when it’s reveived and I’m connected?
 
coop said:
The unifi AP comes with a POE injector and power supply. But note that if you buy a 5 pack, then you don't get the POE adaptor and psu with them. Once you have the AP, you mount it, typically in the ceiling and run an ethernet cable from the AP to your router. You then plug the cable into the POE injector, plug the PSU into a power supply and run an ethernet cable from the POE injector to your router.

Then switch everything on and give things a minute to startup. In order to configure the AP, you'll need to download the UNIFI controller software from here https://www.ubnt.com/download/unifi/unifi-ap-ac-lr and install that and java on your PC, then run the controller to configure everything. During the installation, the software will locate your device(s) via the network and allow you to setup the SSID etc. much like normal. Once everything is setup, you no longer need to run the controller software. But if you need to change anything, then you'll need to run the controller software again.

HTH
Click to expand...

Out of curiosity, where would you say is the best place to purchase these?
 
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