They have confirmed many times that they do not shape or throttle. Either there’s a problem with your line or a Fibre provider problem. Pm PBCool and he’ll help.Can CoolIdeas officially confirm if they are throttling/shaping fibre connection as my 50/5 fibre-line behaves like 2M ADSL line?
I am in Westdene. When I called CI, they blamed Vumatel. Vuma was here this afternoon and tested my fibre, no problem. I sent CI all my tracereoute files as well. Let's see what happens next.They don't. Who's the fibre provider and where are you located, name of town/village/estate etc?
Apologies please PM the ticket number, wireless is the issue 90% of the time which is why that is always confirmed first. They can check the history of the sessions so just mention the PPP is dropping on the router so we can log it with the line provider.I have to be honest; I am not impressed with the weekend support. My line was sporadically dropping yesterday before stabilising throughout the night. I opened a ticket stating the connection is dropping- be it with a cable or wireless. Today I get an email asking if this was happening over cable or wireless. I answered by saying it is much better today but it happened over both wired and wireless connections. I then get another email asking if it happened over wired or wireless. We all fcking know wired is better than wireless but it does not disconnect the damn PPPOE connection every few seconds. Stop blaming wifi for everything.
P.S - all my wireless devices are connected to my router via a 5ghz 802.11ac connection, with the ac68u router not being more than three feet away. Blame the g_d damn wifi for everything.
Pretty much the same as I did.Ok guys - might the the wrong thread, but I don't want to start a new one for what is possibly a simple question...
Vumatel has booked an installation into my house for tomorrow, I have opened an account with Cool Ideas to get the FICA documents and banking details sorted in the meantime. My router is WAN capable, so I am going to use that as my WIFI solution - is there anything else I need to do to make this a seamless as possible?