Cool Ideas Fibre ISP - Feedback

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I am trying to connect fibre internet on a microtik router board but am struggling a bit.

Firstly, the username end in @coolideas.co so Im not sure if theres a character missing.

Secondly, I select PPPoE for the address acquisition, enter that username and password and click on Reconnect but nothing happens.

Which lights should be on at the white box on the wall?

I currently have 3 green lights and 1 orange light.

What do I enter at PPPoE Service Name?
 
Last edited:
The_Mowgs said:
I am trying to connect fibre internet on a microtik router board but am struggling a bit.

Firstly, the username end in @coolideas.co so Im not sure if theres a character missing.

Secondly, I select PPPoE for the address acquisition, enter that username and password and click on Reconnect but nothing happens.

Which lights should be on at the white box on the wall?

I currently have 3 green lights and 1 orange light.

What do I enter at PPPoE Service Name?
Click to expand...

1) @coolideas.co is correct. There is no character missing.

2) Not sure about the orange light though.

3) Don’t think you need to enter anything for PPPOE service name.

4) Should not have bought Mikrotik as I said earlier.

5) Hope you figure it out.
 
Looney said:
1) @coolideas.co is correct. There is no character missing.

2) Not sure about the orange light though.

3) Don’t think you need to enter anything for PPPOE service name.

4) Should not have bought Mikrotik as I said earlier.

5) Hope you figure it out.
Click to expand...
Thanks. I got it figured out. Should have selected Apply Configuration at the bottom and not just ons reconnect.

This router has so many different settings and options that I have no idea what 98% of it means but now atleast we have fibre so Im happy.
 
Cool Ideas Fiber ISP - Feedback

The_Mowgs said:
Thanks. I got it figured out. Should have selected Apply Configuration at the bottom and not just ons reconnect.

This router has so many different settings and options that I have no idea what 98% of it means but now atleast we have fibre so Im happy.
Click to expand...

Ah that’s good, glad you managed to get connected. Yes, Mikrotik is jam packed full of features that you will probably never use. Even my ASUS RT88U has too many features. One thing I do like about my ASUS is the iPhone app which allows me to remotely connect to the router on my phone and I can monitor traffic and do basically anything
 
The_Mowgs said:
Thanks. I got it figured out. Should have selected Apply Configuration at the bottom and not just ons reconnect.

This router has so many different settings and options that I have no idea what 98% of it means but now atleast we have fibre so Im happy.
Click to expand...
Be cautious with not knowing how ROS works, it could leave your router vulnerable to the outside world.
 
PBCool said:
Be cautious with not knowing how ROS works, it could leave your router vulnerable to the outside world.
Click to expand...

Can agree on that make sure you set a password on it, close ports on it your not using (service ports) and make sure Allow remote requests are off. have it set up like that on my Tik and not had any intrusion issues as of yet

Edit: also if the lan light is orange it means you are connected via 100MBps will be green on 1GBps
 
@pbcool, what do I need to do with this first hop? I work from home, and can immediately tell when this happens - stuff just ain't snappy any more :-(

Smokeping 155.93.251.1
CISP-1st-hop_last_10800.png

LAN gateway smokeping
Local-Router_last_10800.png

I'll try and do a router firmware update later, but not sure it will sort out the first hop.
 
Is there something wrong with the network? Its slower than my 4meg adsl connection. This is in Cape Town
 
phuma said:
@pbcool, what do I need to do with this first hop? I work from home, and can immediately tell when this happens - stuff just ain't snappy any more :-(

Smokeping 155.93.251.1
View attachment 485772

LAN gateway smokeping
View attachment 485774

I'll try and do a router firmware update later, but not sure it will sort out the first hop.
Click to expand...
First hop is line generally, if you are noticing it on the service you need to log it and we need to get it resolved.
 
willsotaku said:
Can agree on that make sure you set a password on it, close ports on it your not using (service ports) and make sure Allow remote requests are off. have it set up like that on my Tik and not had any intrusion issues as of yet

Edit: also if the lan light is orange it means you are connected via 100MBps will be green on 1GBps
Click to expand...
Yeah filter chain needs to be in place, DNS amplification is often the issue of missconfig.
 
PBCool said:
First hop is line generally, if you are noticing it on the service you need to log it and we need to get it resolved.
Click to expand...

Ok, router updated to newest firmware. Interestingly enough the pings to the local gateway (the tp link) has gone down from median of 0.35 ms to about 0.25 ms.
Local-Router_last_10800.png

There is a knock-on effect on other hops too - will watch and see if that first hop is more healthy.
 
The_Mowgs said:
It was just momentarily, back to normal again.
Click to expand...
Ok back to the issue. It seems that at comes and goes for a while and then the connection is back up again although extremely slow.

Wife
Is
Not
Happy
 
The_Mowgs said:
Ok back to the issue. It seems that at comes and goes for a while and then the connection is back up again although extremely slow.

Wife
Is
Not
Happy
Click to expand...
Same questions apply :)
 
PBCool said:
Same questions apply :)
Click to expand...
I have tested over cable and its the same. Its as if the connection drops for a couple of minutes, returns but extremely slow and then back to normal again for a while.

This is over cable and 2 different mobile devices. My Cool Ideas account was activated this morning.
 
The_Mowgs said:
I have tested over cable and its the same. Its as if the connection drops for a couple of minutes, returns but extremely slow and then back to normal again for a while.

This is over cable and 2 different mobile devices. My Cool Ideas account was activated this morning.
Click to expand...
Please log it with us then, either a line fault of faulty router.
 
@PBCool - I see the layer2 backhaul from CPT to LON went live last night at 10pm.

When will the outbound traffic also start going over this link?

(looks like inbound from Hurricane Electric at least goes the direct route)

Code: 
root@monitor ~ # mtr --report-wide --show-ips bbc.co.uk
Start: Sat Dec 16 06:08:41 2017
HOST: monitor.heaven.za.net                                   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net (192.168.241.1)                     0.0%    10    0.5   0.5   0.4   0.7   0.0
  2.|-- 155.93.251.1                                             0.0%    10   78.1   9.0   1.0  78.1  24.3
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)               0.0%    10    1.2   1.1   0.9   1.3   0.0
  4.|-- cd-backbone.coolideas.co.za (154.0.1.13)                 0.0%    10    1.4   1.8   1.2   5.8   1.2
  5.|-- wc-grwf-ar2-eth1-1701.enetworks.net (45.220.191.17)      0.0%    10    1.5   1.6   1.3   2.2   0.0
  6.|-- wc-grwf-br1-gi0-3-3203.enetworks.net (45.220.129.84)     0.0%    10   10.8   2.5   1.5  10.8   2.9
  7.|-- 41.60.242.1                                              0.0%    10    2.2   2.5   2.0   5.0   0.7
  8.|-- teng0-1-0-1.luk-pe1-gsw.liquidtelecom.net (5.11.10.208)  0.0%    10  141.6 141.7 141.2 143.4   0.6
  9.|-- bundle-eth1.luk-pe1-tcy.liquidtelecom.net (5.11.10.189)  0.0%    10  141.5 142.1 141.3 144.2   0.7
 10.|-- rt-decix.fft.bbc.co.uk (80.81.192.59)                    0.0%    10  157.0 157.1 156.9 158.1   0.0
 11.|-- ???                                                     100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                                     100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ae0.er01.cwwtf.bbc.co.uk (132.185.254.93)                0.0%    10  159.9 161.4 159.8 167.6   2.4
 14.|-- 132.185.255.164                                          0.0%    10  161.2 160.9 160.4 161.8   0.0
 15.|-- 212.58.246.78                                            0.0%    10  159.9 159.9 159.7 160.6   0.0
root@monitor ~ # mtr --report-wide --show-ips 154.0.1.214
Start: Sat Dec 16 06:09:36 2017
HOST: monitor.heaven.za.net                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net (192.168.241.1)        0.0%    10    0.5   1.3   0.3   8.9   2.6
  2.|-- 155.93.251.1                                0.0%    10    1.4   1.3   1.2   1.4   0.0
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)  0.0%    10    1.2   1.2   1.0   1.3   0.0
  4.|-- cd-backbone.coolideas.co.za (154.0.1.13)    0.0%    10    1.4   1.4   1.3   1.5   0.0
  5.|-- c5y-backbone.coolideas.co.za (154.0.1.214)  0.0%    10  141.9 142.1 141.9 142.4   0.0

cisp-london-cpt-live-20171215.png
 
Tinuva said:
@PBCool - I see the layer2 backhaul from CPT to LON went live last night at 10pm.

When will the outbound traffic also start going over this link?

(looks like inbound from Hurricane Electric at least goes the direct route)

Code: 
root@monitor ~ # mtr --report-wide --show-ips bbc.co.uk
Start: Sat Dec 16 06:08:41 2017
HOST: monitor.heaven.za.net                                   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net (192.168.241.1)                     0.0%    10    0.5   0.5   0.4   0.7   0.0
  2.|-- 155.93.251.1                                             0.0%    10   78.1   9.0   1.0  78.1  24.3
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)               0.0%    10    1.2   1.1   0.9   1.3   0.0
  4.|-- cd-backbone.coolideas.co.za (154.0.1.13)                 0.0%    10    1.4   1.8   1.2   5.8   1.2
  5.|-- wc-grwf-ar2-eth1-1701.enetworks.net (45.220.191.17)      0.0%    10    1.5   1.6   1.3   2.2   0.0
  6.|-- wc-grwf-br1-gi0-3-3203.enetworks.net (45.220.129.84)     0.0%    10   10.8   2.5   1.5  10.8   2.9
  7.|-- 41.60.242.1                                              0.0%    10    2.2   2.5   2.0   5.0   0.7
  8.|-- teng0-1-0-1.luk-pe1-gsw.liquidtelecom.net (5.11.10.208)  0.0%    10  141.6 141.7 141.2 143.4   0.6
  9.|-- bundle-eth1.luk-pe1-tcy.liquidtelecom.net (5.11.10.189)  0.0%    10  141.5 142.1 141.3 144.2   0.7
 10.|-- rt-decix.fft.bbc.co.uk (80.81.192.59)                    0.0%    10  157.0 157.1 156.9 158.1   0.0
 11.|-- ???                                                     100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                                                     100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ae0.er01.cwwtf.bbc.co.uk (132.185.254.93)                0.0%    10  159.9 161.4 159.8 167.6   2.4
 14.|-- 132.185.255.164                                          0.0%    10  161.2 160.9 160.4 161.8   0.0
 15.|-- 212.58.246.78                                            0.0%    10  159.9 159.9 159.7 160.6   0.0
root@monitor ~ # mtr --report-wide --show-ips 154.0.1.214
Start: Sat Dec 16 06:09:36 2017
HOST: monitor.heaven.za.net                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.heaven.za.net (192.168.241.1)        0.0%    10    0.5   1.3   0.3   8.9   2.6
  2.|-- 155.93.251.1                                0.0%    10    1.4   1.3   1.2   1.4   0.0
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)  0.0%    10    1.2   1.2   1.0   1.3   0.0
  4.|-- cd-backbone.coolideas.co.za (154.0.1.13)    0.0%    10    1.4   1.4   1.3   1.5   0.0
  5.|-- c5y-backbone.coolideas.co.za (154.0.1.214)  0.0%    10  141.9 142.1 141.9 142.4   0.0

View attachment 485804
Click to expand...
Yeap will switch outbound once it's soaked for a bit :). Latency looks good though at 140ms to London.
 
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