Cool Ideas Fibre ISP - Feedback

[marine1]

Hi PB any issues with Metro in douglasdale area?
Shocking slow speeds

 

[remoten]

Hi PB any issues with Metro in douglasdale area?
Shocking slow speeds


View attachment 496254

Same issue here except in Glen Austin on Metro cant even ping/tracert international sites i.e bbc.co.uk

 

[marine1]

 

[JohnJuniorV3]

I am on Metro but not with Cool Ideas and I have issues too..

 

[PBCool]

There were some reports from MFN but they were apparently all resolved. Seems not so.

 

[marine1]

Must be a metro issue

 

[remoten]

There were some reports from MFN but they were apparently all resolved. Seems not so.

I can ping bbc using the IP address however if I use the the url I cant DNS issues?

 

[marine1]

There were some reports from MFN but they were apparently all resolved. Seems not so.

I saw a metro van working on my street just now but speeds are almost dead

 

[TranQ]

Something is up with my internet, has been seriously slow for the past hour. Netstream in Paulshof, 20mb.
http://www.speedtest.net/my-result/a/3627105814

 

[bar1]

also slooowww internet....CI with sadv

 

[macedon]

I am also experiencing very slow international speeds with packet loss, on 200mbps Vumatel fibre.

Example traceroute to www.yahoo.com, it seems there is a problem on the 3rd hop. Not sure if this is Vumatel or Cool Ideas related.

Tracing route to atsv2-fp.wg1.b.yahoo.com [188.125.80.144]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 1 ms 1 ms 6 ms 155.93.152.1
3 74 ms 49 ms 41 ms 154.0.3.97
4 1 ms 1 ms 1 ms 154.0.2.1
5 1 ms 1 ms 1 ms 154.0.2.133
6 2 ms 1 ms 1 ms 154.0.3.114
7 163 ms 162 ms 162 ms 154.0.1.146
8 162 ms 165 ms 161 ms ae2.pat1.loz.yahoo.com [195.66.224.115]
9 174 ms 172 ms 172 ms ae-4.pat1.iry.yahoo.com [66.196.65.152]
10 170 ms 170 ms 172 ms et-1-1-0.msr1.ir2.yahoo.com [66.196.65.19]
11 175 ms 175 ms 172 ms UNKNOWN-217-146-185-X.yahoo.com [217.146.185.166]
12 172 ms 172 ms 174 ms media-router-fp1.prod.media.vip.ir2.yahoo.com [188.125.80.144]

 

[standerr]

NNTP extremely slow. Not getting past 1Mb/s (8Mbps). Normally at least getting 23Mb/s during the day. Still seems like Vumatel congestion in Cape Town. All started after the router issue/upgrade.

Vuma trenched Durbanville.

 

[bar1]

NNTP extremely slow. Not getting past 1Mb/s (8Mbps). Normally at least getting 23Mb/s during the day. Still seems like Vumatel congestion in Cape Town. All started after the router issue/upgrade.

Vuma trenched Durbanville.

I am having issues with SADV....

 

[standerr]

And just like that NNTP is back to 23+Mb/s
Must be something peak time related.

 

[PBCool]

Something is up with my internet, has been seriously slow for the past hour. Netstream in Paulshof, 20mb.
http://www.speedtest.net/my-result/a/3627105814

Netream usually have wireless backhaul links whilst they wait for their fibre so log it it if it continues and we will take it up with them.

 

[PBCool]

I am having issues with SADV....

Have you logged it?

 

[PBCool]

I am also experiencing very slow international speeds with packet loss, on 200mbps Vumatel fibre.

Example traceroute to www.yahoo.com, it seems there is a problem on the 3rd hop. Not sure if this is Vumatel or Cool Ideas related.

Tracing route to atsv2-fp.wg1.b.yahoo.com [188.125.80.144]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 1 ms 1 ms 6 ms 155.93.152.1
3 74 ms 49 ms 41 ms 154.0.3.97
4 1 ms 1 ms 1 ms 154.0.2.1
5 1 ms 1 ms 1 ms 154.0.2.133
6 2 ms 1 ms 1 ms 154.0.3.114
7 163 ms 162 ms 162 ms 154.0.1.146
8 162 ms 165 ms 161 ms ae2.pat1.loz.yahoo.com [195.66.224.115]
9 174 ms 172 ms 172 ms ae-4.pat1.iry.yahoo.com [66.196.65.152]
10 170 ms 170 ms 172 ms et-1-1-0.msr1.ir2.yahoo.com [66.196.65.19]
11 175 ms 175 ms 172 ms UNKNOWN-217-146-185-X.yahoo.com [217.146.185.166]
12 172 ms 172 ms 174 ms media-router-fp1.prod.media.vip.ir2.yahoo.com [188.125.80.144]

A random spike in a trace is fine, if you saw the latency compile from that hop that means there is an issue. But you can see at hop 4 it's fine.

 

[macedon]

A random spike in a trace is fine, if you saw the latency compile from that hop that means there is an issue. But you can see at hop 4 it's fine.

Thanks PBCool, you are telling me all fine, Vumatel says all fine and why am I getting max 5% of my line speed to international servers than? I cannot stream or use any international service since Saturday...

Do these speeds look fine on a 200mbps package? I am in Weltevreden Park, Vumatel.

London: http://www.speedtest.net/result/7033591997.png
Chicago: http://www.speedtest.net/result/7033595280.png
London2: http://www.speedtest.net/result/7033599889.png
Local: http://www.speedtest.net/result/7033601652.png

Thanks

 

[PBCool]

Thanks PBCool, you are telling me all fine, Vumatel says all fine and why am I getting max 5% of my line speed to international servers than? I cannot stream or use any international service since Saturday...

Do these speeds look fine on a 200mbps package? I am in Weltevreden Park, Vumatel.

London: http://www.speedtest.net/result/7033591997.png
Chicago: http://www.speedtest.net/result/7033595280.png
London2: http://www.speedtest.net/result/7033599889.png
Local: http://www.speedtest.net/result/7033601652.png

Thanks

As mentioned in the mail I didn't say all is fine, there is packet loss on your line. When Vumatel "checks" a line all they do is check optical levels that's it. We will be escalating your issue with Vumatel also as mentioned in the mail.
I know this is frustrating but as an ISP we don't have control of the quality or layer2 network.

 

[macedon]

As mentioned in the mail I didn't say all is fine, there is packet loss on your line. When Vumatel "checks" a line all they do is check optical levels that's it. We will be escalating your issue with Vumatel also as mentioned in the mail.
I know this is frustrating but as an ISP we don't have control of the quality or layer2 network.

Thank you PBCool, I appreciate your assistance, hope that you guys find the issue and resolve it as soon as possible.