Cool Ideas Fibre ISP - Feedback

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PBCool said:
Netream usually have wireless backhaul links whilst they wait for their fibre so log it it if it continues and we will take it up with them.
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Thanks will keep that in mind for future, everything was back to normal this morning when I woke up.
 
PBCool said:
As mentioned in the mail I didn't say all is fine, there is packet loss on your line. When Vumatel "checks" a line all they do is check optical levels that's it. We will be escalating your issue with Vumatel also as mentioned in the mail.
I know this is frustrating but as an ISP we don't have control of the quality or layer2 network.
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This looks exactly like the problem i had. Last night was the 1st time in a week where everything was purring perfectly! I really hope it continues. I suspect Vumatel did something on the network, but as always are very mum on what the problem was.

Just a huge shout out and thanks to the CI team, especially Tayla. She has been working closely with me the whole week and really went the extra mile!

Thanks again!
 
Who can help me. Signed up on Cool Ideas, they told me I cannot activate my line isn't properly installed.
Now I've been struggling for days to get Vumatel to do something about it. I'm at a loss, they have the most useless department and keep escalating between cape town and jhb.
 
Fransh said:
Who can help me. Signed up on Cool Ideas, they told me I cannot activate my line isn't properly installed.
Now I've been struggling for days to get Vumatel to do something about it. I'm at a loss, they have the most useless department and keep escalating between cape town and jhb.
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PM me your ticket number.
 
MFN feedback:

"We had issues on our core network resulting in packet loss. The issue was resolved around 23:20."
 
PBCool, are you Paul Butschi? If yes, can you please check your email, the fibre infrastructure guys finished installation on Friday and our company is ready to get connected. I left a voice message on your cell yesterday as well.

Please contact me if you need details.

Philip
 
TBR_Phil said:
PBCool, are you Paul Butschi? If yes, can you please check your email, the fibre infrastructure guys finished installation on Friday and our company is ready to get connected. I left a voice message on your cell yesterday as well.

Please contact me if you need details.

Philip
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Hi Philip, aware of your mail, your configuration on the high site has been scheduled, please be patient. I will liaise with you via mail as I have updates for you.
 
Question, Vumatel is installing my line monday morning. I have a ubiquity edge router, how quick can I be online after they the installation team leaves my house? I already signed up via the form on the CISP site, but the Vumatel installation email says after install I should head to the portal to sign up for a service, this still needed?
 
macedon said:
Thanks PBCool, you are telling me all fine, Vumatel says all fine and why am I getting max 5% of my line speed to international servers than? I cannot stream or use any international service since Saturday...

Do these speeds look fine on a 200mbps package? I am in Weltevreden Park, Vumatel.

London: http://www.speedtest.net/result/7033591997.png
Chicago: http://www.speedtest.net/result/7033595280.png
London2: http://www.speedtest.net/result/7033599889.png
Local: http://www.speedtest.net/result/7033601652.png

Thanks
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Same boat for 2 weeks now, local traffic is blazing.. international crawls
 
Kloon said:
Question, Vumatel is installing my line monday morning. I have a ubiquity edge router, how quick can I be online after they the installation team leaves my house? I already signed up via the form on the CISP site, but the Vumatel installation email says after install I should head to the portal to sign up for a service, this still needed?
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Yes, you need to sign up on the store so it registers your line object number.
 
Kloon said:
Question, Vumatel is installing my line monday morning. I have a ubiquity edge router, how quick can I be online after they the installation team leaves my house? I already signed up via the form on the CISP site, but the Vumatel installation email says after install I should head to the portal to sign up for a service, this still needed?
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You should be online within minutes of it's Trenched, you just register on the Vumatel portal and choose your package.
 
I have been having similar poor speeds(Vumatel/trenched/Gardens) - local is fine, international is poor.

What I require from Cool Ideas is the exact process/cookbook to follow when it does occur.

Also, what is the best site to gauge your performance - shout you be getting full speed when testing on international speedtest sites?
 
air said:
I have been having similar poor speeds(Vumatel/trenched/Gardens) - local is fine, international is poor.

What I require from Cool Ideas is the exact process/cookbook to follow when it does occur.

Also, what is the best site to gauge your performance - shout you be getting full speed when testing on international speedtest sites?
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Is this still happening at peak times? There is no exact process per say, if you constantly have no international we need to have the line checked or take it up with Vumatel.
 
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Quattro! said:
Great...On Monday SADV configured the ONT.

Now how long will it take Cool Ideas to courier the router?
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SADV are supposed to notify us of the line config, we then courier the router. Often they don't, you can pm me your account name and I can have the connect team confirm for you.
 
Was there a blip on your system this morning? My router was unable to authenticate basically from 05h00 - 06h00. The ONT had 4x green lights throughout this time. Area is Octotel, northern suburbs.

Also, what is the usual process for the supplied router? I kinda forgot about it since I am using my own one but it has been a week and I have not heard anything more regarding it
 
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