Cool Ideas Fibre ISP - Feedback

[PBCool]

@PBCool,

Quick question - I cancelled Telkom fiber and got left with an OpenServe installation. I spoke to a couple of ISPs and eventually was told that it was quicker to do a new line installation than to migrate the OpenServe line. Part of the problem is that Telkom handled it all, and now that I've cancelled I can't get any details from Telkom about the line. (I have the cancellation details from Telkom, but nothing else, and that refers to their contract identifiers, not the line identifier.)

Firstly, is that true? Secondly, given that I'd like to go with you and Vumatel, what's the fastest way to get something off the ground

Thanks


d

If you have Vumatel coverage apply for a line, it doesn't take that long to install, then dont bother with the OS line.

 

[daelm]

If you have Vumatel coverage apply for a line, it doesn't take that long to install, then dont bother with the OS line.

Perfect. Thanks

I can do that directly via the website?

 

[PBCool]

Perfect. Thanks

I can do that directly via the website?

Yeap.

 

[leonb]

When there is congestion this means that not all packets make it, on local the retransmits are much faster so they almost get priority over international. We are still busy with Vumatel on this in Cape Town and will let you know once we have feedback, should be in the next day or two.

OK, so how do you explain 5 mbps down, 100 mbps up using above? (just now to London)

 

[air]

OK, so how do you explain 5 mbps down, 100 mbps up using above? (just now to London)

LOL, thought I was doing a tad better - 100/10_Vumatel/Trenched/Gardens - got a whopping
PING
147
ms
DOWNLOAD
5.94
Mbps
UPLOAD
8.14
Mbps

 

[air]

Is this still happening at peak times? There is no exact process per say, if you constantly have no international we need to have the line checked or take it up with Vumatel.

Well then let us progress this, for 100/10 -> UK speedtest -> PING 147ms, DOWNLOAD 5.94Mbps UPLOAD 8.14 Mbps on Vumatel/Trenched/Gardens does not cut the mustard - please tell me what I need to do.

Just for the record, wireless vs cabled - tested both multiple times - no material difference, both absolute ****e

 

[John Tempus]

Having wonky as hell performance the last couple of days also. Twitch even using twitch5 that uses 3 streaming threads is buffering every couple of seconds to no end. Line speedtest results is all over the place. I can only assume others having the same problematic performance.

I did not save every test result as Im not at the pc much this week but whenever I am it just doesnt seem right at all compared to just a few months ago.

 

[PBCool]

Well then let us progress this, for 100/10 -> UK speedtest -> PING 147ms, DOWNLOAD 5.94Mbps UPLOAD 8.14 Mbps on Vumatel/Trenched/Gardens does not cut the mustard - please tell me what I need to do.

Just for the record, wireless vs cabled - tested both multiple times - no material difference, both absolute ****e

Hi there, as mentioned we are dealing with it. I should have feedback today for you. Sorry for the delays and the frustrations!

 

[PBCool]

OK, so how do you explain 5 mbps down, 100 mbps up using above? (just now to London)

Because the congestion is one way, on consumer networks traffic is heavily bias on a one way ratio. So one direction gets saturated whilst the other is underutilised. Which is why you can get this result.

 

[air]

Hi there, as mentioned we are dealing with it. I should have feedback today for you. Sorry for the delays and the frustrations!

Thank you - performance difference between morning vs evening/peak/prime is like day and night.

 

[PBCool]

Thank you - performance difference between morning vs evening/peak/prime is like day and night.

Yeap, well aware. We are scheduling an optic change at the handover point today if all goes to plan.

Emergency maintenance scheduled for 10:00am we're sending out SMSes shortly.

 

[macedon]

Yeap, well aware. We are scheduling an optic change at the handover point today if all goes to plan.

Emergency maintenance scheduled for 10:00am we're sending out SMSes shortly.

PBCool, could this be related to my issue as well?

Stojan

 

[PBCool]

PBCool, could this be related to my issue as well?

Stojan

No this is limited to Cape Town users only, you're issue seems to be area/switch congestion on Vumas side.

 

[macedon]

No this is limited to Cape Town users only, you're issue seems to be area/switch congestion on Vumas side.

Thanks Paul at the moment (probably is quiet time) speeds are very good, but after 6h/7h everything dies completely... I hope Vumatel will do something about this soon. I hope you can push them from your end as well.

Cheers

 

[warrendt]

I can ping bbc using the IP address however if I use the the url I cant DNS issues?

I have the same problem, I can ping, but not telnet

 

[shan13]

Greetings everyone,

I have been an avid reader for many years (over a decade now), however, I never created a profile or contributed. It seemed that you could always "leech" information and move on with your merry way. But today I honestly feel that I need to give public thanks to someone who went out of their way to assist.

Recently I decided to join as I had some fibre problems (yes, first world problems - I know) and wanted to get them resolved as soon as possible.

I had 2 issues. One related to my line (I was a Metrofibre (MFN) customer and wanted to port over to cool ideas) and the second related to a second account that wanted to join cool ideas.

I knew that @PBCool seemed to help quite a few people and thought why not give it a shot?

I joined the forum (as a 'Junior Member') and sent PBCool a message, within minutes I had a series of responses. I was truly surprised.

Long story cut short... He managed to assist me with both issues. Both households are now on the coolest netwrok around!

PS. It seems that MFN (Layer 2) are down and I couldn't access the network yesterday. Hoping that it gets resolved before the working day ends!

I would definetly recommend Cool Ideas and PBCool!

Thank you!

 

[Bedford]

Hey PB,

Quick question, when it comes to contention ratios on our lines, who manages that. Is it at ISP level or fibre provider?

 

[PBCool]

Greetings everyone,

I have been an avid reader for many years (over a decade now), however, I never created a profile or contributed. It seemed that you could always "leech" information and move on with your merry way. But today I honestly feel that I need to give public thanks to someone who went out of their way to assist.

Recently I decided to join as I had some fibre problems (yes, first world problems - I know) and wanted to get them resolved as soon as possible.

I had 2 issues. One related to my line (I was a Metrofibre (MFN) customer and wanted to port over to cool ideas) and the second related to a second account that wanted to join cool ideas.

I knew that @PBCool seemed to help quite a few people and thought why not give it a shot?

I joined the forum (as a 'Junior Member') and sent PBCool a message, within minutes I had a series of responses. I was truly surprised.

Long story cut short... He managed to assist me with both issues. Both households are now on the coolest netwrok around!

PS. It seems that MFN (Layer 2) are down and I couldn't access the network yesterday. Hoping that it gets resolved before the working day ends!

I would definetly recommend Cool Ideas and PBCool!

Thank you!

Thanks for the great feedback happy to help.

 

[PBCool]

Optic in CT has been swapped and everything is back up, all looks back to normal so please report back this evening CT guys.

 

[PBCool]

Hey PB,

Quick question, when it comes to contention ratios on our lines, who manages that. Is it at ISP level or fibre provider?

Well it's actually managed by both technically, that being said there should be no contention on the fibre provider side so long as they manage their network and growth correctly. Then from our side as well with capacities on the network.