Cool Ideas Fibre ISP - Feedback

[Joka69]

Anybody here on Cool Ideas Fibre using NNTP perhaps (Via Internet Solutions Server).

Considering moving to CISP Fibre, and just want to know what the NNTP server experience is like?

 

[Mike Hoxbig]

@PBCool I'm getting 850+ ms latency to Xbox Live UK. I've done speed tests to the UK and everything seems fine. It is just Xbox Live that is lagging pretty bad now. My buddy on LTE says that everything is fine for him...

 

[SandMan]

@PBCool - it's now more than a month since I've applied at CISP to have my OpenServe line transfered over to you and I'm still at square one.

Seriously, what is going on?

#COOL-20170516-13944

 

[PBCool]

@PBCool I'm getting 850+ ms latency to Xbox Live UK. I've done speed tests to the UK and everything seems fine. It is just Xbox Live that is lagging pretty bad now. My buddy on LTE says that everything is fine for him...

Is your XBOX cabled in or using wireless?

 

[PBCool]

@PBCool - it's now more than a month since I've applied at CISP to have my OpenServe line transfered over to you and I'm still at square one.

Seriously, what is going on?

#COOL-20170516-13944

Unfortunately this is what it's like dealing with openserve, I will do what I can from my side for you.

 

[Mike Hoxbig]

Is your XBOX cabled in or using wireless?

Cabled but it seems ok now. May have been a temporary issue

 

[xcaliber]

Horrible service from Cisp. Recommend them to our complex and getting complaints already. No replies to email and poor service

 

[PBCool]

Horrible service from Cisp. Recommend them to our complex and getting complaints already. No replies to email and poor service

xcaliber please forward me the mails to paul at cisp.co.za

 

[xcaliber]

xcaliber please forward me the mails to paul at cisp.co.za

Telling units to forward mail to u

 

[PBCool]

Telling units to forward mail to u

Great thanks.

 

[d3c]

Any Issues on vumatel in Bryanstan east using cool ideas. Router not getting ip after reboot

 

[panayi]

Any Issues on vumatel in Bryanstan east using cool ideas. Router not getting ip after reboot

Similar over here in Douglasdale / Meadowhurst.

Ticket already raised.

 

[d3c]

Similar over here in Douglasdale / Meadowhurst.

Ticket already raised.

Thanks for reply. Ok I will leave router alone Now ---ticket raised.

 

[PBCool]

Thanks for reply. Ok I will leave router alone Now ---ticket raised.

Yeap seems it was a general Vumatel outage. But most have mentioned the service is restored.

 

[panayi]

Yeap seems it was a general Vumatel outage. But most have mentioned the service is restored.

Yup. My service restored. Will close ticket....

 

[Tinuva]

Is the only payment option Cool Ideas support, debit orders, nothing else?

 

[stiller26]

Is the only payment option Cool Ideas support, debit orders, nothing else?

I pay them via EFT.

 

[PBCool]

Is the only payment option Cool Ideas support, debit orders, nothing else?

We offer debit order and payfast instant eft.

 

[Tinuva]

We offer debit order and payfast instant eft.

Thank you. Good to know. I looked at the website faq and could only find the answer as debit order.

 

[DrJohnZoidberg]

@PBCool I applied 3 weeks ago and received a Ticket ID but that's all, no information on how long the lead time is. Is there somewhere I can check where I'm on the waiting list?