Cool Ideas Fibre ISP - Feedback

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Morning all. @PBCool we are going live end May 2018 and I have signed up with coolideas for home 200/200 (vumatel). What I want to do is also port my home number across to coolideas for voip service from telkom. What I would like to know is do I have to use coolideas supplied routers or can I use my own routers for the voip service. I have tried asking the question via the coolideas help service but got a email not saying anything about my question. Also what would you recommend if able to use my own router. I am easy with mikrotik or ubiquiti. Thanks Mark
 
mkg said:
Morning all. @PBCool we are going live end May 2018 and I have signed up with coolideas for home 200/200 (vumatel). What I want to do is also port my home number across to coolideas for voip service from telkom. What I would like to know is do I have to use coolideas supplied routers or can I use my own routers for the voip service. I have tried asking the question via the coolideas help service but got a email not saying anything about my question. Also what would you recommend if able to use my own router. I am easy with mikrotik or ubiquiti. Thanks Mark
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Yeap you can use your own router of course. Please PM me your ticket number.
 
@PBCool - Possible to provide me with an estimation of how long does transfer take from another ISP and will I have downtime?
 
skusku said:
@PBCool - Possible to provide me with an estimation of how long does transfer take from another ISP and will I have downtime?
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Are you referring to an Openserve line?

If so it depends on your current provider, so long as the line release is managed correctly you shouldn't have downtime.
 
skusku said:
Yes Openserve.
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So you need to cancel with the current provider but let them know to put your line into the holding pool. Also then confirm when that will happen (which date) and communicate that to our connect team ahead of time.
 
jannier said:
Thanks All, now I have learned something new about CAT 5E.
My CAT 6A cables have metal covered RJ45 plugs and the wire is considerably stiff so making "maneuverability" in tight spaces more difficult than CAT 5.
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Sorry to break it to you, so does my CAT5E...
 
Genisys said:
Sorry to break it to you, so does my CAT5E...
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This is a matter of the cable being shielded or unshielded, unshielded cables are the soft bendy ones and the shielded ones are stiff and don't like bends. You can get any CATx in either shielded or unshielded.
 
@PBCool I've dropped you a PM, trying to move ISP's from RocketNet to CoolIdeas and I'm being sent back and forth between Vuma and Cool Ideas, please help!
 
So I'm going to be migrating over from CW to CISP via my Vumatel FTTH.

I was advised to fill out the CISP application form a few days before my last day with CW, and then once my last day has passed, log into the Vumatel portal and order my CISP package.

Does all of this sound correct?
 
Waylander said:
This is a matter of the cable being shielded or unshielded, unshielded cables are the soft bendy ones and the shielded ones are stiff and don't like bends. You can get any CATx in either shielded or unshielded.
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It's shielded UV Protected CAT5E, running from my roof.
 
DuckKnuckle said:
So I'm going to be migrating over from CW to CISP via my Vumatel FTTH.

I was advised to fill out the CISP application form a few days before my last day with CW, and then once my last day has passed, log into the Vumatel portal and order my CISP package.

Does all of this sound correct?
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Yeap.
 
:mad::mad:

Came back from the long weekend away and Internet is down again. I tried to call CoolIdeas but the call keeps getting disconnected after been told that I am caller number 3 in the queue. This is getting out of hand, this is worse than my 3G. I want to now cancel and rather use my 3G on my phone as this is more reliable than SADV. With the network issues of late, please do not use SADV. @PBCool, please assist by contacting me to change providers. I need this sorted out ASAP!!!
 
Toxic T said:
:mad::mad:

Came back from the long weekend away and Internet is down again. I tried to call CoolIdeas but the call keeps getting disconnected after been told that I am caller number 3 in the queue. This is getting out of hand, this is worse than my 3G. I want to now cancel and rather use my 3G on my phone as this is more reliable than SADV. With the network issues of late, please do not use SADV. @PBCool, please assist by contacting me to change providers. I need this sorted out ASAP!!!
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Can you PM me your account name or ticket so I can escalate with SADV?

Update: SADV had another issue on their side that has apparently been resolved, all the sessions that were down seem to be back online.
 
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Toxic T said:
:mad::mad:

Came back from the long weekend away and Internet is down again. I tried to call CoolIdeas but the call keeps getting disconnected after been told that I am caller number 3 in the queue. This is getting out of hand, this is worse than my 3G. I want to now cancel and rather use my 3G on my phone as this is more reliable than SADV. With the network issues of late, please do not use SADV. @PBCool, please assist by contacting me to change providers. I need this sorted out ASAP!!!
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What area are you in?
Im also down since yesterday.. PPP timeouts..
 
nivek said:
What area are you in?
Im also down since yesterday.. PPP timeouts..
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Hi, I am in fourways, I managed to get a hold of the call center. The agent was helpful.She escalated and called me back half an hour later to say that my whole complex was affected. internet is back up now.
 
Toxic T said:
Hi, I am in fourways, I managed to get a hold of the call center. The agent was helpful.She escalated and called me back half an hour later to say that my whole complex was affected. internet is back up now.
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Yerp, glad to hear you're back up.
 
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