Cool Ideas Fibre ISP - Feedback

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richjdavies said:
I call yesterday at 7PM - connect wasn't there, I was told to me.
No response by 11AM so I called... they called back
They said they needed Telkom to do something --- good customer service would chase Telkom after they did the scheduled install... (i.e. 3 days ago).
Nothing for a few hours -- I get an email saying they are sending a new router...
I call AGAIN - tell them I don't need a new router, I already have one of yours. Am told "okay we will email you details in 10 mins"
NOTHING received...
It gets to 5:05 and I realise they haven't sent... so I call... too late... try again Monday!

Come on guys, get your act together. If YOU need to do something after Telkom visit, then set a reminder in your calendar, rather than waiting for upset customers (upset mainly by moving house, rather than by you... until of course the internet doesn't work!)

Maybe I was just VERY lucky last time I moved and you guys were ALL over it.
Click to expand...
This really all depends on the line provider, we don't get the installation schedule from Telkom we get told once the line is handed over as I mentioned. We aren't allowed to chase them until this happens, it's part of their MSA. This is why we are hesitant to issue accounts and start billing as you can imagine.

Other line providers are more efficient in letting us know the line is ready and handed over.

The fact you didn't get a response is unacceptable I agree. But most of these delays are the line provider not sticking to protocol. We deal with 25 networks so believe me when I say it.

I am glad you are online with a temp account for the weekend at least, I will have your account issued asap.
 
[MENTION=394133]PBCool[/MENTION] any issues you aware of with Octotel ( package 200/200 ).

Speeds have deteriorated over the last 4 weeks ( seems like im getting 66% of download speed and 76% of upload speeds )

ticket : #COOL-20180601-108495
 

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blacklung said:
[MENTION=394133]PBCool[/MENTION] any issues you aware of with Octotel ( package 200/200 ).

Speeds have deteriorated over the last 4 weeks ( seems like im getting 66% of download speed and 76% of upload speeds )

ticket : #COOL-20180601-108495
Click to expand...
No known issues, have you tried switching servers as well for a cross comparison?
 
@ BP Cool

Have been looking at your deals, and noticed the following :

Off this site https://www.fibretiger.co.za/network/balwinfibre/isp/coolideas , I notice you have a 10/10 uncapped deal going on Balwin fibre for R499 however I have Vumatel in my area (Edgemead , Cape Town) and i noticed on the Vumatel page https://shop.vumatel.co.za/packages/all , that your packages jump from 4 to 20 without the 10/10 option.

I also noticed a somwhat significant price difference between the 20/20 uncapped on Balwin R699 v R909 on the Vumatel site

Any particular reason ?
 
Nanfeishen said:
@ BP Cool

Have been looking at your deals, and noticed the following :

Off this site https://www.fibretiger.co.za/network/balwinfibre/isp/coolideas , I notice you have a 10/10 uncapped deal going on Balwin fibre for R499 however I have Vumatel in my area (Edgemead , Cape Town) and i noticed on the Vumatel page https://shop.vumatel.co.za/packages/all , that your packages jump from 4 to 20 without the 10/10 option.

I also noticed a somwhat significant price difference between the 20/20 uncapped on Balwin R699 v R909 on the Vumatel site

Any particular reason ?
Click to expand...
We get given line fees and options by the specific providers, and the total price is then dependant on that.
 
Nanfeishen said:
Just out of curiosity, any idea what your turn around time is for the Edgmead area in C.T. regarding installations ?
Click to expand...
Well it's Vumatels turnaround times but they are pretty quick in Cape Town :)
 
Really looking forward to joining Cool Ideas! Will be nice to experience proper internet, my experience with Axxess hasn't been too great. Just a pity I now have to wait until Monday for their lines team to come in to release my line.
 
Kudos to Cool Ideas. My line was released by my previous ISP on the 31st. Even though there have been problems with the the Open Serve portal and line registrations I'm happy to report that I'm up and running. Thank you [MENTION=394133]PBCool[/MENTION] and the Connect team for your help.
 
PBCool said:
No known issues, have you tried switching servers as well for a cross comparison?
Click to expand...

Its a cross Section of Different servers :


Mweb connect
Vox Telecom
Interworks
Network Platforms PTY LTD
Clear Access CT
Cool Ideas Randburg
Cybersmart PTY LTD
 
PBCool said:
Well it's Vumatels turnaround times but they are pretty quick in Cape Town :)
Click to expand...

It was less than a week for me and everybody I spoke to was around a week as well - with choice of time of installation (which is pretty cool for all the people that had to take an entire day off for a maybe back in the Telkom days). The installation is done by Nanofibre for Vumatel (and Octotel) in Cape Town and they are pretty quick.
 
blacklung said:
Its a cross Section of Different servers :


Mweb connect
Vox Telecom
Interworks
Network Platforms PTY LTD
Clear Access CT
Cool Ideas Randburg
Cybersmart PTY LTD
Click to expand...
I would advise trying to a single server then and if it still fluctuates like that we would need to take it up with Octotel.
 
If I wanted to migrate over to Ubiquity hardware, what would you guys recommend?

Currently using 2 x Asus routers for my 100/100 (one acting as an AP).

Everyone raves about Ubiquity and their constant software updates and how superior they are, so if I wanted a router capable of supporting 200MB (1GB WAN support) as well as an AP (we're in an old, big house with thick walls), what would you guys recommend?
 
DuckKnuckle said:
If I wanted to migrate over to Ubiquity hardware, what would you guys recommend?

Currently using 2 x Asus routers for my 100/100 (one acting as an AP).

Everyone raves about Ubiquity and their constant software updates and how superior they are, so if I wanted a router capable of supporting 200MB (1GB WAN support) as well as an AP (we're in an old, big house with thick walls), what would you guys recommend?
Click to expand...

https://www.ubnt.com/edgemax/edgerouter-x-sfp/

This is an amazing little router.

I got myself one and it happily handles 200mbps with cool ideas. It is a bit of a pain to setup but work it.
 
DuckKnuckle said:
If I wanted to migrate over to Ubiquity hardware, what would you guys recommend?

Currently using 2 x Asus routers for my 100/100 (one acting as an AP).

Everyone raves about Ubiquity and their constant software updates and how superior they are, so if I wanted a router capable of supporting 200MB (1GB WAN support) as well as an AP (we're in an old, big house with thick walls), what would you guys recommend?
Click to expand...

I'd recommend a pfSense router and Ubiquiti wireless APs, only because that's what I use :D
 
Ubiquiti is great. You can drop the two Asus routers and get the following:

Ubiquiti USG - This is a firewall and router and gives you all your usage stats. Plugs directy into your ONT from your fibre provider.
Ubiquiti AP's - I use two AP AC Lite AP's. They work great. You can add more of course.

I am very happy with my setup and replace an ASUS router. aven't looked back.
 
@PBCool
Is there any chance CISP can terminate OpenServe PPPoE sessions in Durban and not Johannesburg?
Edit: For folks in Durban/KZN that is!
 
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