Cool Ideas Fibre ISP - Feedback

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[MENTION=394133]PBCool[/MENTION] , I was struggling to connect for the past week after recently getting fibre installed in our complex. The entire complex went with VOX but I decided against it and went for Cool Ideas. My connection hasn't been working from the start.

Long story short I just want to give a shout out to Alex Hlapa from your support team. He really did a fine job in helping me eventually set up the connection after numerous calls between myself, Frogfoot and Cool Ideas.

Problem was on Frogfoots side and eventually Alex helped sort it out which I appreciate a lot. All up and running now
 
wildwil said:
[MENTION=394133]PBCool[/MENTION] , I was struggling to connect for the past week after recently getting fibre installed in our complex. The entire complex went with VOX but I decided against it and went for Cool Ideas. My connection hasn't been working from the start.

Long story short I just want to give a shout out to Alex Hlapa from your support team. He really did a fine job in helping me eventually set up the connection after numerous calls between myself, Frogfoot and Cool Ideas.

Problem was on Frogfoots side and eventually Alex helped sort it out which I appreciate a lot. All up and running now
Click to expand...

Good choice!
 
wildwil said:
[MENTION=394133]PBCool[/MENTION] , I was struggling to connect for the past week after recently getting fibre installed in our complex. The entire complex went with VOX but I decided against it and went for Cool Ideas. My connection hasn't been working from the start.

Long story short I just want to give a shout out to Alex Hlapa from your support team. He really did a fine job in helping me eventually set up the connection after numerous calls between myself, Frogfoot and Cool Ideas.

Problem was on Frogfoots side and eventually Alex helped sort it out which I appreciate a lot. All up and running now
Click to expand...

Thanks for the feedback, Vox owns Frogfoot so not a big surprise :)
 
Hi PBCool. Just want to find out what is the Downtime when I switch over from another ISP.
 
> update - its all good now.


[MENTION=394133]PBCool[/MENTION]

coolzone seems down

tYfkQpP.png
 
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[MENTION=394133]PBCool[/MENTION]

I seem to be getting authentication issues on my router? Would the issue be with vumatel or should I log with cool ideas?
 
DA-JOKA69 said:
[MENTION=394133]PBCool[/MENTION]

I seem to be getting authentication issues on my router? Would the issue be with vumatel or should I log with cool ideas?
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Always us first, and make sure your account is paid up.
 
Poor speeds and random disconnects in Little Falls. Any issues ?? PBCool ?
 
PBCool said:
Nothing we have made aware of from Vumatel. So can't report unfortunately :(
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Did a few tests ... only clocking 50mbit down on a 200mbit line , however the uprate seems fine ( local test to the CISP point and wired )
 
Usually means there is a failure on a primary path and they are running on a backup path. Which is why upload is unaffected. I have requested feedback.
 
Back to normal around the Roodepoort area this morning [MENTION=394133]PBCool[/MENTION] - Guys in the area saying it sorted itself out around 10pm last night.
 
CRE4MPIE said:
Back to normal around the Roodepoort area this morning [MENTION=394133]PBCool[/MENTION] - Guys in the area saying it sorted itself out around 10pm last night.
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Still points to congestion to me because after 10 is no longer peak demand. You must remember the aerial and Trenched networks usually have different types of backhaul topologies.
 
PBCool said:
Still points to congestion to me because after 10 is no longer peak demand. You must remember the aerial and Trenched networks usually have different types of backhaul topologies.
Click to expand...

My first hop also showed a bit of a spike in Helderkruin last night, but it seems fine again:
15301676576040_now_1530059280.png

I guess we will see tonight.
 
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