Cool Ideas Fibre ISP - Feedback

[Yster21]

My first hop also showed a bit of a spike in Helderkruin last night, but it seems fine again:
View attachment 532421

I guess we will see tonight.

I experienced the same as you. At first I got my full 100 Mbps (WoW had a 15.8GiB patch and it was downloaded at ~12MB/s). Later things were just slow. Even clicking a link in the browser had lag to it before it loaded. I still have the number of the Vuma PM that rolled out the network - I'll send him a message if things are crap again tonight.

 

[PBCool]

I experienced the same as you. At first I got my full 100 Mbps (WoW had a 15.8GiB patch and it was downloaded at ~12MB/s). Later things were just slow. Even clicking a link in the browser had lag to it before it loaded. I still have the number of the Vuma PM that rolled out the network - I'll send him a message if things are crap again tonight.

Yeah our graphs see the falloff at 7PM, then started coming back later. Vumatel say there were no issues when there clearly was.

 

[wildwil]

Any advice on how to check why my line is only getting 30mbps download on a 100mbps line? I'm in the Lynnwood area.

 

[PBCool]

Any advice on how to check why my line is only getting 30mbps download on a 100mbps line? I'm in the Lynnwood area.

Run a cabled Speedtest locally and log it otherwise.

 

[Heisenborg]

Yeah our graphs see the falloff at 7PM, then started coming back later. Vumatel say there were no issues when there clearly was.

So who resolves this? We pay cisp so the onus is on you to follow up and resolve?

 

[PBCool]

So who resolves this? We pay cisp so the onus is on you to follow up and resolve?

Vumatels immediate response was there was nothing wrong, so we have escalated for feedback. It's not something we are ignoring I am just feeding back from our perspective.

 

[Heisenborg]

Vumatels immediate response was there was nothing wrong, so we have escalated for feedback. It's not something we are ignoring I am just feeding back from our perspective.

Good stuff. Thanks

 

[SpiderGear]

[MENTION=394133]PBCool[/MENTION], any update on the new planned 1gig packages?

 

[PBCool]

[MENTION=394133]PBCool[/MENTION], any update on the new planned 1gig packages?

Not yet unfortunately, as soon as I have something I'll let you know.

 

[DrJohnZoidberg]

My fibre died again

 

[PBCool]

Openserve change in Cape Town was done this afternoon.

 

[DrJohnZoidberg]

Okay, tried restarting everything and still down.
[MENTION=394133]PBCool[/MENTION] I've opened a ticket but are there any issues currently on Octotel in Blouberg you are aware of? All the lights on the CPE seem to indicate that things are fine but no connection from the router.

 

[blacklung]

Okay, tried restarting everything and still down.
[MENTION=394133]PBCool[/MENTION] I've opened a ticket but are there any issues currently on Octotel in Blouberg you are aware of? All the lights on the CPE seem to indicate that things are fine but no connection from the router.

Same in West beach

 

[DrJohnZoidberg]

Same in West beach

Ok thanks, good to know it's not my equipment then.

 

[PBCool]

No known issues, it would be on our network status page if we were told anything: https://coolzone.cisp.co.za/announcements.php

 

[DrJohnZoidberg]

No known issues, it would be on our network status page if we were told anything: https://coolzone.cisp.co.za/announcements.php

It's known now

 

[DrJohnZoidberg]

Do love my pfSense though, always so seamless (except when I wonder why the hell Youtube is buffering).

 

[PBCool]

https://coolzone.cisp.co.za/announcements.php and there it is.

 

[DrJohnZoidberg]

https://coolzone.cisp.co.za/announcements.php and there it is.

Looks like it's back up now!

 

[gfmalan]

Also back, online,