Cool Ideas Fibre ISP - Feedback

[PBCool]

Packetloss and disconnects again tonight ^_^;; Any issues guys ?

If it's on our notice page yes, if not it's something we have not been made aware of so please log a ticket. Unfortunately this is the process to follow in these scenarios. And for the immediate term.

 

[Heisenborg]

Saw another drop but it seems to have climbed back to normal. Can you confirm?

Nope. Getting 10mb on a 100mb line

 

[PBCool]

Nope. Getting 10mb on a 100mb line

Thanks for the feedback I am awaiting a response.

 

[CRE4MPIE]

If it's on our notice page yes, if not it's something we have not been made aware of so please log a ticket. Unfortunately this is the process to follow in these scenarios. And for the immediate term.

Nothing on the notice page ^^ Same as last night

 

[DTBA]

Thanks for the feedback I am awaiting a response.

you need a twin that can work at night :/

 

[Yster21]

Can confirm that I am also getting spiking latency and disconnects. Little Falls, Vuma Aerial.

Current speedtest sitting at 58/10 on my 100/10 line.

 

[PBCool]

you need a twin that can work at night :/

What for I am working ain't I

 

[PBCool]

Can confirm that I am also getting spiking latency and disconnects. Little Falls, Vuma Aerial.

Current speedtest sitting at 58/10 on my 100/10 line.

Thanks for the feedback.

 

[ajan]

Cape town issue to jhb valve is still not fixed

 

[Zodiak]

Terrible performance in North Riding on Evotel, latency has gone up to 300 ms locally from 4 ms, speed at 1.5 meg on my 50 meg line.... What is going on?

 

[PBCool]

Cape town issue to jhb valve is still not fixed

Which issue?

 

[PBCool]

Terrible performance in North Riding on Evotel, latency has gone up to 300 ms locally from 4 ms, speed at 1.5 meg on my 50 meg line.... What is going on?

All the networks having issues use AEx as the backhaul so seems pretty clear where the issue lies.

 

[ajan]

Which issue?

The one that everyone with openserve was complaining about. Terrible performance and latency.. Although it has reduced, its still spiking in the evening. Cpt + international remains fine, just traffic to jhb is affected.

 

[Splinter]

All the networks having issues use AEx as the backhaul so seems pretty clear where the issue lies.

Slightly off topic - I am imagining you sitting at a control center with multiple screen feeds. Big leather chair in a darkened room. Bolts across the reinforced door. Multiple wires criss-crossing the floor.

Pimply geeks outside the door willing to take bullets from the FBI. An abort/self-destruction button in big red somewhere.

Edit: too much vodka

 

[Mr Scratch]

Being able to download files to my home server quicker than I can to my Kimsufi dedicated server in France is so fresh

 

[PBCool]

The one that everyone with openserve was complaining about. Terrible performance and latency.. Although it has reduced, its still spiking in the evening. Cpt + international remains fine, just traffic to jhb is affected.

Can you PM me your MTR?

 

[mrlgm007]

It's just under Status -> Gateways, then you have the two tabs for Gateways and Gateway Groups.

Thanks it looks much better now.

 

[Yster21]

Thanks for the feedback.

I've opened a ticket, since I understand that's the process I need to follow? COOL-20180629-118181

 

[PBCool]

I've opened a ticket, since I understand that's the process I need to follow? COOL-20180629-118181

Yeap.

 

[Heisenborg]

I've opened a ticket, since I understand that's the process I need to follow? COOL-20180629-118181

Also logged

#COOL-20180629-118195