Cool Ideas Fibre ISP - Feedback

PBCool · Aug 9, 2018

ok.

Code:

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1473 155.133.238.163
PING 155.133.238.163 (155.133.238.163) 1473(1501) bytes of data.
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500

--- 155.133.238.163 ping statistics ---
4 packets transmitted, 0 received, +4 errors, 100% packet loss, time 3056ms

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1472 155.133.238.163
PING 155.133.238.163 (155.133.238.163) 1472(1500) bytes of data.
1480 bytes from 155.133.238.163: icmp_seq=1 ttl=56 time=21.4 ms
1480 bytes from 155.133.238.163: icmp_seq=2 ttl=56 time=21.4 ms
1480 bytes from 155.133.238.163: icmp_seq=3 ttl=56 time=21.4 ms
1480 bytes from 155.133.238.163: icmp_seq=4 ttl=56 time=21.4 ms

--- 155.133.238.163 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 21.412/21.449/21.491/0.150 ms

So 1472 works, 1473 dont, which is expected, because 1473 needs an MTU of 1501. So its not MTU that is the issue then.

Well I can pass a 1500 frame from the Vumatel Edge Router to 155.133.238.163 as well as to Loppas' public IP. So that's interesting. What happens when you try ping the gateway on the Vumatel network?

F1ve_Claw · Aug 9, 2018

PBCool said:
On Vumatel aerial?

You are 100% correct. Craighall park

Sinbad · Aug 9, 2018

PBCool said:
Well I can pass a 1500 frame from the Vumatel Edge Router to 155.133.238.163 as well as to Loppas' public IP. So that's interesting. What happens when you try ping the gateway on the Vumatel network?

Parameter could be the layer 7 payload length, not the lower level ones. Or something specific to in game traffic, not necessarily TCP related.

PBCool · Aug 9, 2018

F1ve_Claw said:
You are 100% correct. Craighall park

Can you download and install iperf and run the following command from a cabled PC:

iperf3.exe -R -u -b 40M -p 17001 -c iperf.cisp.co.za
iperf3.exe -R -u -b 40M -p 17001 -c lnms.cisp.co.za

where the 40M is your line speed IE 20M 50M 100M etc

Tinuva · Aug 9, 2018

PBCool said:
Well I can pass a 1500 frame from the Vumatel Edge Router to 155.133.238.163 as well as to Loppas' public IP. So that's interesting. What happens when you try ping the gateway on the Vumatel network?

The size 1472 is 1500 frame if I read the ping command output correct.

But its the same to the vumatel router:

Code:

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1473 155.93.243.1
PING 155.93.243.1 (155.93.243.1) 1473[B](1501)[/B] bytes of data.
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500

--- 155.93.243.1 ping statistics ---
4 packets transmitted, 0 received, +4 errors, 100% packet loss, time 3048ms

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1472 155.93.243.1
PING 155.93.243.1 (155.93.243.1) 1472[B](1500)[/B] bytes of data.
1480 bytes from 155.93.243.1: icmp_seq=1 ttl=254 time=1.63 ms
1480 bytes from 155.93.243.1: icmp_seq=2 ttl=254 time=1.72 ms
1480 bytes from 155.93.243.1: icmp_seq=3 ttl=254 time=2.46 ms
1480 bytes from 155.93.243.1: icmp_seq=4 ttl=254 time=45.9 ms

--- 155.93.243.1 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 1.634/12.948/45.971/19.068 ms

PBCool · Aug 9, 2018

Tinuva said:

The size 1472 is 1500 frame if I read the ping command output correct.

But its the same to the vumatel router:

Code:

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1473 155.93.243.1
PING 155.93.243.1 (155.93.243.1) 1473[B](1501)[/B] bytes of data.
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500
ping: local error: Message too long, mtu=1500

--- 155.93.243.1 ping statistics ---
4 packets transmitted, 0 received, +4 errors, 100% packet loss, time 3048ms

outlawstar@outlawstar:~$ ping -c 4 -M do -s 1472 155.93.243.1
PING 155.93.243.1 (155.93.243.1) 1472[B](1500)[/B] bytes of data.
1480 bytes from 155.93.243.1: icmp_seq=1 ttl=254 time=1.63 ms
1480 bytes from 155.93.243.1: icmp_seq=2 ttl=254 time=1.72 ms
1480 bytes from 155.93.243.1: icmp_seq=3 ttl=254 time=2.46 ms
1480 bytes from 155.93.243.1: icmp_seq=4 ttl=254 time=45.9 ms

--- 155.93.243.1 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 1.634/12.948/45.971/19.068 ms

Yeah so no issue on the frame transport.

Zodiak · Aug 9, 2018

International is very patchy indeed, getting major lag spikes in Elder Scrolls Online now with jumps to 800ms which isn't normal, Speedtest for international is shocking, I am guessing same issue as last night as it appears to be affecting the same clients.

PBCool · Aug 9, 2018

Zodiak said:
International is very patchy indeed, getting major lag spikes in Elder Scrolls Online now with jumps to 800ms which isn't normal, Speedtest for international is shocking, I am guessing same issue as last night as it appears to be affecting the same clients.

Not the same issue as last night, please run the same Iperf test in my previous post? And send me the results, then do the same tomorrow morning if you can.

Zodiak · Aug 9, 2018

PBCool said:
Not the same issue as last night, please run the same Iperf test in my previous post? And send me the results, then do the same tomorrow morning if you can.

Ran the tests, can I PM you the results?

Zodiak · Aug 9, 2018

PBCool, how do I get the results to you, won't let me PM as it has too many lines/chars

rolandos · Aug 9, 2018

International streaming from 3 different "iptv" providers shocking again tonight
Vuma Aerial Morningside Sandton
on 200/200 but international is laggy , thought it may be my dns redirector provider changed to 1.1.1.1 as well as Cisp default with no improvement

vaya · Aug 9, 2018

Johanagr said:
Yes last night was very bad had to eventually use 4G tried fortnite up and down went to Call of Duty and that was even worse have no idea how they going to solve this issue but it's super annoying.

2 bar in Call of Duty that means 200ms to 500ms (widgetdamage)

Yeah same for me tonight, much worse than it has been. Cant really play games. Seems like the openserve issue is back.

Zodiak · Aug 9, 2018

vaya said:
Yeah same for me tonight, much worse than it has been. Cant really play games. Seems like the openserve issue is back.

Yup, I can relate, getting 6 meg international now this evening, shocking....

Johanagr · Aug 9, 2018

vaya said:
Yeah same for me tonight, much worse than it has been. Cant really play games. Seems like the openserve issue is back.

I have given up for tonight tomorrow Bo4 beta our again hopefully it will be better

PBCool · Aug 9, 2018

Seems like congestion on the AEx network, so Vumatel aerial, Evotel etc.

PBCool · Aug 9, 2018

vaya said:
Yeah same for me tonight, much worse than it has been. Cant really play games. Seems like the openserve issue is back.

We're aware of Openserve reports, we have logged it with OS again.

Johanagr · Aug 9, 2018

PBCool said:
We're aware of Openserve reports, we have logged it with OS again.

Thank you

F1ve_Claw · Aug 9, 2018

PBCool said:
Can you download and install iperf and run the following command from a cabled PC:

iperf3.exe -R -u -b 50M -p 17001 -c iperf.cisp.co.za
iperf3.exe -R -u -b 50M -p 17001 -c lnms.cisp.co.za

where the 40M is your line speed IE 20M 50M 100M etc

I am unable to send them as I am getting a lot of packet out of order issues which is causing the messages to be too long, but here is the outcome:

lnms.cisp

Code:

[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  60.3 MBytes  50.6 Mbits/sec  2.042 ms  2859/7710 (37%)
[  4] Sent 7710 datagrams
[SUM]  0.0-10.0 sec  19 datagrams received out-of-order

iperf.cisp

Code:

[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  87.4 MBytes  73.3 Mbits/sec  1.643 ms  6772/11192 (61%)
[  4] Sent 11192 datagrams
[SUM]  0.0-10.0 sec  69 datagrams received out-of-order

F1ve_Claw · Aug 9, 2018

PBCool said:
Seems like congestion on the AEx network, so Vumatel aerial, Evotel etc.

Do I need to grab a motherland a picket outside your office , or drive to Bryanston and set a pink car on fire to get it fixed haha

macedon · Aug 9, 2018

rolandos said:
International streaming from 3 different "iptv" providers shocking again tonight
Vuma Aerial Morningside Sandton
on 200/200 but international is laggy , thought it may be my dns redirector provider changed to 1.1.1.1 as well as Cisp default with no improvement

Same here on 200/20 Vumatel trenched Weltevreden Park, its a second time this week, terrible internet, feel like the ADSL days are back...oh wait even ADSL was faster than 200mbps fibre with Vumatel and Cool Ideas... this is becoming "the usual" now and always some "Congestion stories".

http://www.speedtest.net/result/7539493611.png

I think PBCool, when time comes for me to pay the R 1400 for internet I should come up with a story "my wallet is congested and I cannot pay you right now" lets see how you will react, will you accept that or not.

Join the MyBroadband community

Get started

Cool Ideas Fibre ISP - Feedback

Cool Ideas Rep

Expert Member

Honorary Master

Cool Ideas Rep

The Magician

Cool Ideas Rep

Expert Member

Cool Ideas Rep

Expert Member

Expert Member

Well-Known Member

Well-Known Member

Expert Member

Well-Known Member

Cool Ideas Rep

Cool Ideas Rep

Well-Known Member

Expert Member

Expert Member

Well-Known Member