Cool Ideas Fibre ISP - Feedback

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macedon said:
PBCool, I will be very honest with you, I think you should not offer 200mbps packages as they are just a waste of money, I think your systems are not capable of providing these speeds and they are oversaturated/congested. Sure you will say no from our side everything is fine and its Vumatel congested network, however when we tell that to Vumatel they say the same for you, so we are going nowhere but rather have to admit that we are not getting full international speeds and thats it, i.e you are not providing a good quality service.

We do get 200mbps local speeds to JHB but most of us only use 1-5% of the bandwidth to local servers. International speeds are terrible, on average I get about 30-60mbps to UK, Germany, USA, some time if I am lucky I would get 80-110mbps. The international speeds that we are getting on the 200mbps are barely OK for a 100mbps package but certainly not for a 200mbps package. And I really appreciate your effort, however its not good, for the past year or so that Ive had the 200mbps package I only enjoyed it for 2-3 months after so many emails up and down to get the system sorted but now we are back to square one. I actually think of downgrading the line to a 100mbps at least then if I get 60-90mbps It will be better than paying for 200mbps and getting those speeds or less.

Here is some speedtests just to show you what I mean.. so i should be getting 200/20mbps, but not getting even 50% of the line speed both up and down.

London: http://www.speedtest.net/result/7541596521.png
New York: http://www.speedtest.net/result/7541600389.png
Frankfurt: http://www.speedtest.net/result/7541604486.png
Johannesburg: http://www.speedtest.net/result/7541609082.png

I will let you be the judge for it... I am really tired of always having to follow these forums and look if everyone else is experiencing issues, or is it me, or have to write to you an email, only to get a response that everything is fine, or if something was wrong it has been fixed but has it been fixed?

I said it feels like back in the ADSL days because those days that was the main excuse to ISP's and Telkom, Oversaturated network, congested exchanges, and fibre should have eliminated those issues but it seems not really but prices on internet has remained high.

I would appreciate if you can look into my problem and resolve it as I dont feel paying so much for "nothing" literally.

Thanks
Stojan
Click to expand...
Hi Stojan, unfortunately if there are issues on the layer2 the only thing we can do is have the provider investigate. Our network can do 200Mbps quite easily.

From our core network right now:



These issues come in batches as the network gets saturated it gets upgraded etc, this is what I can see. They, the fibre providers never admit this kind of thing, I believe this response of mine is very much the same as my response to your last post.

These networks are new and constantly evolving unfortunately as a new service this happens in the beginning, all we can do is put pressure on the providers and have them fix the transport.
 
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PBCool said:
Hi Stojan, unfortunately if there are issues on the layer2 the only thing we can do is have the provider investigate. Our network can do 200Mbps quite easily.

From our core network right now:



These issues come in batches as the network gets saturated it gets upgraded etc, this is what I can see. They, the fibre providers never admit this kind of thing, I believe this response of mine is very much the same as my response to your last post.

These networks are new and constantly evolving unfortunately as a new service this happens in the beginning, all we can do is put pressure on the providers and have them fix the transport.
Click to expand...


But if that is the case Paul, I would put lots of pressure on them to get it fixed/upgraded ASAP, you are loosing clients at the end of the day and it impacts your business negatively, or not. Not sure however from my perspective as a client I am unhappy, thats the overall feel, and I am very realistic when it comes to internet and networks etc, dont expect 200mbps to international but I should have at least 120-170mbps at all times to most international servers.
 
macedon said:
But if that is the case Paul, I would put lots of pressure on them to get it fixed/upgraded ASAP, you are loosing clients at the end of the day and it impacts your business negatively, or not. Not sure however from my perspective as a client I am unhappy, thats the overall feel, and I am very realistic when it comes to internet and networks etc, dont expect 200mbps to international but I should have at least 120-170mbps at all times to most international servers.
Click to expand...
Trust me this is a difficult point for us, the reason for a good portion of our staff is purely escalations and dealing with FNO. Believe me when I say it, we often give them indicators to fix their own networks which can be poorly managed.
 
PBCool said:
Yeap I replied asking to email as well please.
Click to expand...

Hi Paul, I can confirm, email sent with results attached. I really hope you sort our Layer2 with them because it is beyond frustrating getting 1/10th of the international speed that I am paying for....
 
[MENTION=394133]PBCool[/MENTION]

Hows the twitch tonight?

Been rocky and not really smooth trying to watch quakecon 2018 @ https://www.twitch.tv/bethesda

100/50mbs openserve

NoCsM68.png
 
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Just my 2c, I would definitely say this is a Layer 2 and/or Gauteng problem as I have a CISP 100Mb package on Frogfoot in CPT and haven’t experienced any of these problems, especially not with Twitch.
 
ekske1 said:
At least I can watch the 1080p demos / trailers on YT Later. 720p, 720p60 and 1080p60 was buffering on twitch for some reason...

But 4k on vimeo is fine e.g.
https://vimeo.com/channels/4k/93003441
Click to expand...

Yeah, I also get that sometimes...everything works well except Twitch which would buffer every 10 seconds.

Hoping it stays stable when the 2v2 matches start.
 
[MENTION=394133]PBCool[/MENTION] ,
something up in Cape Town : ( octotel 200/200 Westbeach )

Firstly, i'm seeing strange username in my ppp0 logs:
...
2018-08-10 19:28:24.890777500 rcvd [CHAP Challenge id=0x1 <49470ba9835ee41f1d383176e13af2f0>, name = "TERRAR2.coolideas"]
2018-08-10 19:28:24.890779500 sent [CHAP Response id=0x1 <d36cad977bbe14d5f38976648ac50c9e>, name = "[email protected]"]
...
Click to expand...

and speed test seems to think i'm in JHB...

View attachment 544005
 
blacklung said:
[MENTION=394133]PBCool[/MENTION] ,
something up in Cape Town : ( octotel 200/200 Westbeach )

Firstly, i'm seeing strange username in my ppp0 logs:


and speed test seems to think i'm in JHB...

View attachment 544005
Click to expand...

Another example of why I say it’s Layer 2. I’m in Sunningdale just across the road from you but on Frogfoot and no such issues.
 
blacklung said:
[MENTION=394133]PBCool[/MENTION] ,
something up in Cape Town : ( octotel 200/200 Westbeach )

Firstly, i'm seeing strange username in my ppp0 logs:


and speed test seems to think i'm in JHB...

View attachment 544005
Click to expand...
I don't follow here with weird username, is your session authenticating? It's just a portion of the IP pool that is GEO associated to JHB, the routing etc will work as normal and the GEO side will update over time.
 
out of interest, what happens say if i replace the original firmware with openwrt on the router?

especially given there are no login credentials or the like on the original firmware

edit - landmark post - 12k
 
PBCool said:
I don't follow here with weird username, is your session authenticating? It's just a portion of the IP pool that is GEO associated to JHB, the routing etc will work as normal and the GEO side will update over time.
Click to expand...

Yes session is authenticating, just querying that prior to 2018-08-10 15:47:01 the authentication method was using PAP, and since it seems to have changed to CHAP.
 
Yo.... now I am getting DNS issues in North Riding all of a sudden, simple web pages won't load until refreshing a few times.... Always something
 
macedon said:
PBCool, I will be very honest with you, I think you should not offer 200mbps packages as they are just a waste of money, I think your systems are not capable of providing these speeds and they are oversaturated/congested. Sure you will say no from our side everything is fine and its Vumatel congested network, however when we tell that to Vumatel they say the same for you, so we are going nowhere but rather have to admit that we are not getting full international speeds and thats it, i.e you are not providing a good quality service.

We do get 200mbps local speeds to JHB but most of us only use 1-5% of the bandwidth to local servers. International speeds are terrible, on average I get about 30-60mbps to UK, Germany, USA, some time if I am lucky I would get 80-110mbps. The international speeds that we are getting on the 200mbps are barely OK for a 100mbps package but certainly not for a 200mbps package. And I really appreciate your effort, however its not good, for the past year or so that Ive had the 200mbps package I only enjoyed it for 2-3 months after so many emails up and down to get the system sorted but now we are back to square one. I actually think of downgrading the line to a 100mbps at least then if I get 60-90mbps It will be better than paying for 200mbps and getting those speeds or less.

Here is some speedtests just to show you what I mean.. so i should be getting 200/20mbps, but not getting even 50% of the line speed both up and down.

London: http://www.speedtest.net/result/7541596521.png
New York: http://www.speedtest.net/result/7541600389.png
Frankfurt: http://www.speedtest.net/result/7541604486.png
Johannesburg: http://www.speedtest.net/result/7541609082.png

I will let you be the judge for it... I am really tired of always having to follow these forums and look if everyone else is experiencing issues, or is it me, or have to write to you an email, only to get a response that everything is fine, or if something was wrong it has been fixed but has it been fixed?

I said it feels like back in the ADSL days because those days that was the main excuse to ISP's and Telkom, Oversaturated network, congested exchanges, and fibre should have eliminated those issues but it seems not really but prices on internet has remained high.

I would appreciate if you can look into my problem and resolve it as I dont feel paying so much for "nothing" literally.

Thanks
Stojan
Click to expand...

To the normal user 200mbps is a waste of money, 100mbps is more than enough for most houses. People just buy it either because they can or want to be all cool and say what speed they have got. I for one with all my mates who have different isps tell me that with vuma they often get slow speeds at night due to congestion. I’m with MFN and after the most recent upgrade my int speeds are amazing all the time. The networks are just growing so quickly and people are going from 10-20mbps lines to 100 and I even see it in my household from 300Gb average monthly usage to 5-6TB now. They are trying to get everyone fibre as the market is so competitive to capture but yet keep upgrading as they install and have non stop fibre breaks etc it’s just gonna be like this till most get fibre and it becomes a maintence project thereafter
 
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