Cool Ideas Fibre ISP - Feedback

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PBCool said:
Yeap exactly correct.
Click to expand...


Thanks. Just to confirm, the network architecture will be:

Fibre Network Termination Point -> Calix 801G (Layer2) -> Router (CISP / Own Router).

People on MFN that get the 813G (Layer3) are those who go with MFN or a reseller as an ISP - whereas CISP will give me a Layer 2 801G and a router / the ability to use my own router?
 
PBCool said:
You applied with us, so log the ticket with us. Usually once the line is ready we will get a notice from SADV. We then issue your username and password. But drop a mail to [email protected] if you need any info or to follow up :)
Click to expand...

Thanks man, I did log a ticket this morning. Yet to receive any response.

Got home this evening to find the CPE Service light on... but the WiFi light was off for some reason.
Tried connecting to it using LAN cable (192.168.1.1)... no luck.
Used a screw driver and did a reset on the unit... I can access it using WiFi again, but the IPv4 status is "disconnected" and the service light is off again...
 
Last edited:
RaptorSA said:
Thanks man, I did log a ticket this morning. Yet to receive any response.

Got home this evening to find the CPE Service light on... but the WiFi light was off for some reason.
Tried connecting to it using LAN cable (192.168.1.1)... no luck.
Used a screw driver and did a reset on the unit... I can access it using WiFi again, but the IPv4 status is "disconnected" and the service light is off again...
Click to expand...
Which area is this? Please don't do anything to the ONTs, they get provisioned by SADV so factory resetting is just complicating things :).
 
XperiAnce said:
Thanks. Just to confirm, the network architecture will be:

Fibre Network Termination Point -> Calix 801G (Layer2) -> Router (CISP / Own Router).

People on MFN that get the 813G (Layer3) are those who go with MFN or a reseller as an ISP - whereas CISP will give me a Layer 2 801G and a router / the ability to use my own router?
Click to expand...
Yeap spot on.
 
PBCool said:
Which area is this? Please don't do anything to the ONTs, they get provisioned by SADV so factory resetting is just complicating things :).
Click to expand...

Yeah sorry bad move on my part but I had no idea how to get access to the thing to see if the connection was actually up 'cause using it with my router WAN port didn't work.

The area is sonneglans...
 

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RaptorSA said:
Yeah sorry bad move on my part but I had no idea how to get access to the thing to see if the connection was actually up 'cause using it with my router WAN port didn't work.

The area is sonneglans...
Click to expand...
You need to engage with support then it's not a case of logging into the ONT unfortunately.
 
Is there an issue with the link from cpt to joburg? I noticed it last night too, latency is higher than usual.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   21 |   21 |    0 |    0 |    1 |    1 |
|                            155.93.243.1 -    0 |   21 |   21 |    1 |    9 |  171 |    2 |
|                             154.0.1.125 -    0 |   20 |   20 |    1 |    1 |    3 |    1 |
|                              154.0.1.13 -    0 |   20 |   20 |    1 |    1 |    9 |    1 |
|                              154.0.1.61 -    0 |   20 |   20 |   36 |   43 |   47 |   44 |
|                              154.0.4.53 -    0 |   20 |   20 |   30 |   31 |   40 |   31 |
|                             154.0.1.137 -    0 |   20 |   20 |   30 |   30 |   32 |   30 |
|                             154.0.3.226 -    0 |   20 |   20 |   30 |   40 |   46 |   46 |
|                             154.0.13.95 -    0 |   20 |   20 |   31 |   41 |   47 |   45 |
|________________________________________________|______|______|______|______|______|______|
 
Just a quick question. When you receive the free router from CISP, do you still need to do the setup or has the router been pre configured?
 
Loppas said:
Is there an issue with the link from cpt to joburg? I noticed it last night too, latency is higher than usual.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   21 |   21 |    0 |    0 |    1 |    1 |
|                            155.93.243.1 -    0 |   21 |   21 |    1 |    9 |  171 |    2 |
|                             154.0.1.125 -    0 |   20 |   20 |    1 |    1 |    3 |    1 |
|                              154.0.1.13 -    0 |   20 |   20 |    1 |    1 |    9 |    1 |
|                              154.0.1.61 -    0 |   20 |   20 |   36 |   43 |   47 |   44 |
|                              154.0.4.53 -    0 |   20 |   20 |   30 |   31 |   40 |   31 |
|                             154.0.1.137 -    0 |   20 |   20 |   30 |   30 |   32 |   30 |
|                             154.0.3.226 -    0 |   20 |   20 |   30 |   40 |   46 |   46 |
|                             154.0.13.95 -    0 |   20 |   20 |   31 |   41 |   47 |   45 |
|________________________________________________|______|______|______|______|______|______|
Click to expand...
Yeah we saw this as well, carrier had to do emergency maintenance and so used a longer path whilst doing so. But this was resolved at 7;40am or so this morning.
 
My line should activated as PON is static green on the CPE and Cool Ideas started billing.

I’m able to fetch their router only on Monday so for now I’m trying to connect via 2 routers I have:

- the cell C fiber router
- a tenda router

I’ve configured both in DHCP but I get no connection at all.

Any (cool) idea?
 
f2wohf said:
My line should activated as PON is static green on the CPE and Cool Ideas started billing.

I’m able to fetch their router only on Monday so for now I’m trying to connect via 2 routers I have:

- the cell C fiber router
- a tenda router

I’ve configured both in DHCP but I get no connection at all.

Any (cool) idea?
Click to expand...
On aerial? You would need PPPoE user and pass, pm me your account details.
 
PBCool said:
On aerial? You would need PPPoE user and pass, pm me your account details.
Click to expand...

I think aerial yes, it says so on your invoice.

Thanks I can use it this week end like that.
 
Hi PBCool getting 1.2 Mb upload speed on my 100/10 line to cool ideas server in Randburg (Robindale Randburg Area)
Speed to Vumatel is 100/10
Is there a known Issue ?
Regards
Val
 
I'm getting some very weird ping to Europe. Discord goes to over 500 ping and also keep loosing connection to my BF4 server in Europe when that happens. my average is 290
 
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  286 |  286 |    0 |    1 |   67 |    0 |
|                u34-cust.coolideas.co.za -    0 |  286 |  286 |    1 |    3 |  139 |    1 |
|                             154.0.4.193 -    1 |  282 |  281 |    1 |    2 |  126 |    1 |
|             cx-backbone.coolideas.co.za -    1 |  282 |  281 |    1 |    2 |  133 |    2 |
|                             154.0.1.138 -    1 |  279 |  277 |    1 |    3 |   93 |    2 |
|                             154.0.4.101 -    2 |  275 |  272 |    1 |    3 |   95 |    2 |
|            c6i-backbone.coolideas.co.za -    2 |  270 |  266 |  159 |  165 |  324 |  161 |
|                 v1000.core1.lon3.he.net -    3 |  259 |  252 |    0 |  164 |  298 |  163 |
|             100ge14-1.core1.lon2.he.net -    1 |  279 |  277 |  158 |  171 |  311 |  170 |
|                   ldn-b3-link.telia.net -    2 |  275 |  272 |  158 |  165 |  245 |  164 |
|                  ldn-bb3-link.telia.net -    1 |  279 |  277 |  158 |  166 |  242 |  162 |
|                  prs-bb3-link.telia.net -    1 |  282 |  281 |  166 |  172 |  247 |  171 |
|                  ffm-bb3-link.telia.net -    1 |  278 |  276 |  173 |  179 |  259 |  176 |
|                   ffm-b1-link.telia.net -    3 |  263 |  257 |  174 |  181 |  257 |  179 |
|  internap-ic-305857-ffm-b11.c.telia.net -    2 |  275 |  272 |  175 |  181 |  257 |  178 |
|      border4.ae2-bbnet2.fra002.pnap.net -    2 |  275 |  272 |  175 |  180 |  260 |  180 |
|c-95-172-92-74.managed-vds.inap-frankfurt.nfoservers.com -    2 |  271 |  267 |  174 |  179 |  261 |  179 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Arno4Jackie said:
I'm getting some very weird ping to Europe. Discord goes to over 500 ping and also keep loosing connection to my BF4 server in Europe when that happens. my average is 290
Click to expand...
Which area are you in?
 
valtron said:
Hi PBCool getting 1.2 Mb upload speed on my 100/10 line to cool ideas server in Randburg (Robindale Randburg Area)
Speed to Vumatel is 100/10
Is there a known Issue ?
Regards
Val
Click to expand...
If it's not on the notice page we aren't aware of it. So please log it.
 
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