Cool Ideas Fibre ISP - Feedback

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you say:
StoneCold said:
SADV provides the CPE and CISP a router if you don't have your own
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does not taking the router change the price from CISP? 'cause I have a DLINK with a WAN port, but if it does not change the price I would rather get the new router.
 
ToranagaYoshi said:
Thanks, I will do just that. Thank you very much for the quick responses :). 'cause I don't want to go with sadv as the ISP, they are like 300 bucks more than CISP per month :eek:. BTW... did anyone ever use sadv as an ISP? how do they compare to CISP?
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You're welcome, glad I could help. Can't comment on SADV as ISP haven't seen anyone use them.
 
ToranagaYoshi said:
you say:


does not taking the router change the price from CISP? 'cause I have a DLINK with a WAN port, but if it does not change the price I would rather get the new router.
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You can get a free router from them but if you cancel you must return it (you don't pay more per month). If you have a Dlink with a WAN port you're sorted then :)

PS: I bought that exact same router from Matrix computers for R800 and works like a charm.
 
StoneCold said:
You can get a free router from them but if you cancel you must return it (you don't pay more per month). If you have a Dlink with a WAN port you're sorted then :)

PS: I bought that exact same router from Matrix computers for R800 and works like a charm.
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Thank You very very much, will look to maybe get that router at bonus time :laugh:
 
And why on twitter? Surely the notice board needs to be updated first and kept updated, that is where customers check for updates, or am I wrong?
 
My ticket and various other people logged tickets and phone calls yesterday afternoon already. Why now only is the issue recognized and I personally have had no reply on my Ticket.

You got very high praise, from me too, in the recent poll so these things should not happen if you want to be seen as the top ISP.
 
dotdan said:
And why on twitter? Surely the notice board needs to be updated first and kept updated, that is where customers check for updates, or am I wrong?
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Indeed, the first place I went to check was the network status and it says there are no network issues. Nothing wrong putting a notice on twitter if the Twitter account is active (updated) on a daily basis.
 
Hi @PBCool, we have been offline in Sunward Park vi Vumatel from yesterday at about 6PM. There is still no mention on your website. When I phoned your support centre yesterday I was told they are aware of the problem and its a Vumatel break. Vumatel have confirmed they have no break, all other ISPs in the area have no problem.

I can still ping two of your gateways but cant get further than that. When can someone tell is what is happening and when can we expect to have it fixed??? Just any feedback would be nice. Not what I expected from you!
 
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