Cool Ideas Fibre ISP - Feedback

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Unless they mean only Vumatel in Benoni is affected but the other networks is province wide or something, who knows.
 
Suffice to say, their support center has been stress tested with this outage. Care to run that poll again :ROFL:
 
Yeah I agree, well good learning curve for PBcool. Get the message out there to various social media outlets and/or pop a sms to customers stating there is an outage etc.

Ok my ranting is done for the day, I am sure it will be up soon.
 
Who was busy messing with the system after they got rekt last night. So hungover and I can’t watch anything....
 
dotdan said:
My ticket and various other people logged tickets and phone calls yesterday afternoon already. Why now only is the issue recognized and I personally have had no reply on my Ticket.

You got very high praise, from me too, in the recent poll so these things should not happen if you want to be seen as the top ISP.
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The network related issue in these areas were only affected from this morning. So unrelated more than likely.
 
The fault is resolved TTConnects network has a broadcast storm large enough to kill one of our switches, we have removed them off the network for now.
 
So.........TTC strikes again!

Any idea when us unlucky people will have internet again?
 
PBCool said:
The fault is resolved TTConnects network has a broadcast storm large enough to kill one of our switches, we have removed them off the network for now.
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I am still offline in Sunward Park since last night. So when will my problem be fixed??
 
Yep, I have been having intermittent drop outs for months.

2 teams arrived one day apart to check my setup, no further news for a month.
 
I am back online at half speed.

@PBCool I posted a complaint some posts back. You will note you have helped me a couple of times in the past already.

Please advise?
 
Actually, its running at less than half speed. Under 10Mb vs 25Mb.

I see another complaint about hold time when calling in. I had this also when calling in. Felt as if it was just one person working as I waited close to 20 minutes.
 
LevanM said:
Actually, its running at less than half speed. Under 10Mb vs 25Mb.

I see another complaint about hold time when calling in. I had this also when calling in. Felt as if it was just one person working as I waited close to 20 minutes.
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Unfortunately no way to avoid hold times when a network goes down and there are a flood of calls. Have you PMed me the ticket number you need assistance with?
 
under_sky said:
Whenever i check the Afrihost page TTC always seem to have issues, is it true ?
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They are constantly having issues on their network. Probably the worst run FNO of the bunch to be honest.
 
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