Cool Ideas Fibre ISP - Feedback

[PBCool]

Yes it has. Intermittently this morning

Only this morning and not after?

 

[PBCool]

Ditto for SADV.

Also only this morning?

 

[Radioboy]

Also only this morning?

I cant say for sure. I only noticed this morning's drops because I was infront of the PC.

 

[Mercury12]

Only this morning and not after?

There was no-one at home after 11am so cant confirm, will continue to monitor.

 

[mrichard]

I reset my router now I cannot connect to the internet?
I got the tplink AC750, worked fine before the reset.

Which setting must I change in the router settings?

I see I need PPPOE login detail, but can't find it on coolzone. However I can change my password in services, hmm. Logging ticket for my pppoe details.

EDIT: Nevermind, found the username format "[email protected]", and password is changeable on coolzone

 

[PBCool]

I reset my router now I cannot connect to the internet?
I got the tplink AC750, worked fine before the reset.

Which setting must I change in the router settings?

I see I need PPPOE login detail, but can't find it on coolzone. However I can change my password in services, hmm. Logging ticket for my pppoe details.

EDIT: Nevermind, found the username format "[email protected]", and password is changeable on coolzone

Are you back online?

 

[Arno4Jackie]

@PBCool i was curious to know if there are going to be any price changes due to BitCo launching their FTTH at very competitive prices?

 

[sand_man]

Well that's why you would get poor performance from a higher latency location. If it was a Linux server it would probably work fine. Windows 10 doesn't scale it's outbound TCP window size dynamically.

i think its probably got more to do with these shitty upload speeds, but you're the expert...

<a href="http://www.speedtest.net/result/7669942992"><img src="http://www.speedtest.net/result/7669942992.png"/></a>

 

[PBCool]

i think its probably got more to do with these shitty upload speeds, but you're the expert...

Yes again I presume you are doing this from a Windows PC? It's TCP window doesn't scale. So same thing here.

 

[PBCool]

@PBCool i was curious to know if there are going to be any price changes due to BitCo launching their FTTH at very competitive prices?

No plans on changing prices, we've never been the cheapest network nor the most expensive but we focus on what we do.

 

[bHOLDher]

i think its probably got more to do with these shitty upload speeds, but you're the expert...

<a href="http://www.speedtest.net/result/7669942992"><img src="http://www.speedtest.net/result/7669942992.png"/></a>

Try run a speedtest on your phone to this server?

 

[mrichard]

Are you back online?

Yeah, figured it out from the FAQ before I logged a ticket

 

[CRE4MPIE]

@PBCool will CISP be looking at routing via the new Angola link to the US ?

https://mybroadband.co.za/news/tele...-live-offering-lower-latencies-to-the-us.html

This would potentially open up a whole new viable world of gaming as we're not only stuck with the EU.

Thanks in advance
CP

 

[Koosie]

@PBCool will CISP be looking at routing via the new Angola link to the US ?

https://mybroadband.co.za/news/tele...-live-offering-lower-latencies-to-the-us.html

This would potentially open up a whole new viable world of gaming as we're not only stuck with the EU.

Thanks in advance
CP

Use the search function or read a few pages, this has been awnsered already.

 

[CRE4MPIE]

Use the search function or read a few pages, this has been awnsered already.

My apologies ^^ I see now thanks

 

[Koosie]

My apologies ^^ I see now thanks

lol no problem, not being mean it was on the previous page

 

[blunt]

@PBCool (I have a ticket for this btw - COOL-20180723-126376) - any idea when Telkom and Neotel will route via Cape Town from Cape Town instead of via Joburg?

Neotel CPT:

traceroute to 41.164.134.2 (41.164.134.2), 64 hops max

1 10.23.23.1 (router.xxxx.za.net) 0.375ms 0.420ms 0.475ms

2 154.0.15.178 (u33m-cust.coolideas.co.za) 2.381ms 2.166ms 3.145ms

3 154.0.15.177 (u33l-cust.coolideas.co.za) 2.966ms 3.041ms 2.952ms

4 154.0.1.245 (c6t-backbone.coolideas.co.za) 22.686ms 22.532ms 22.769ms

5 154.0.3.113 (uoh-cust.coolideas.co.za) 23.578ms 23.105ms 22.624ms

6 154.0.2.117 (c39-backbone.coolideas.co.za) 20.994ms 20.164ms 20.989ms

7 154.0.5.133 (u139-cust.coolideas.co.za) 21.043ms 22.273ms 24.084ms

8 196.223.14.24 (neotel.jinx.net.za) 24.150ms 24.382ms 24.089ms

9 41.160.0.244 (41.160.0.244) 24.092ms 23.686ms 23.993ms

10 * * *

Telkom CPT:

traceroute to 105.227.188.254 (105.227.188.254), 64 hops max

1 10.23.23.1 (router.xxxx.za.net) 0.564ms 0.433ms 0.517ms

2 154.0.15.178 (u33m-cust.coolideas.co.za) 2.700ms 2.785ms 2.657ms

3 154.0.15.177 (u33l-cust.coolideas.co.za) 3.208ms 3.168ms 2.886ms

4 45.220.191.17 (wc-grwf-ars1-vl1701.enetworks.net) 3.082ms 2.759ms 2.662ms

5 45.220.129.81 (wc-grwf-cr2-gi0-0-5-3203.enetworks.net) 3.008ms 2.868ms 2.884ms

6 45.220.129.65 (wc-trce-cr2-gi0-0-4-3209.enetworks.net) 3.591ms 3.745ms 2.926ms

7 154.72.97.213 (wc-trce-br1-gi0-3-3206.enetworks.net) 4.070ms 4.009ms 3.789ms

8 196.34.14.193 (196.34.14.193) 4.410ms 4.417ms 3.162ms

9 168.209.2.13 (mi-za-cpt-p8-te0-7-0-0.ip.isnet.net) 3.294ms 4.108ms 3.707ms

10 168.209.0.69 (mi-za-cpt-p7-te-0-0-1-1-141.ip.isnet.net) 19.563ms 20.134ms 19.327ms

11 168.209.1.179 (pr2-pkl-xe-2-2-0.ip.isnet.net) 25.563ms 18.713ms 18.682ms

12 196.60.8.241 (telkom-internet.ixp.joburg) 20.933ms 20.877ms 20.832ms

13 105.187.252.101 (omicron.telkomsa.net) 24.877ms 25.896ms 25.747ms

14 105.187.249.102 (rho-be-24.net.telkomsa.net) 23.301ms 23.519ms 22.948ms

15 105.226.0.58 (ipc-aggr-2.south.dsl.telkomsa.net) 26.787ms 25.609ms 24.216ms

16 * * *

 

[SeaSickMama]

Seem to be getting bursts of packet loss, i notice this in PUBG. My other mates playing with me wont experience it so its not their server for once. Last night it was happening a lot. Any feedback on this ?

 

[SeaSickMama]

Yes again I presume you are doing this from a Windows PC? It's TCP window doesn't scale. So same thing here.

Didnt someone post a fix or some program a while back that would allow you to change the scaling etc ?

 

[armienone]

hey guys

I'm moving house this weekend and there's already a CPE box installed - is there any way to accelerate the process?
I need to be able to work from home, and also have a very important esports race happening next week.

what can I do to make sure I'm sorted?

tia