Cool Ideas Fibre ISP - Feedback

[XperiAnce]

Anyone elses international gone down the drain? MFN.

 

[ryanrich]

Anyone elses international gone down the drain? MFN.

Yup, my YouTube streaming, Facebook and a few other services are very up and down since yesterday. Rebooted router now and seems a bit more stable. Frogfoot, Cape Town.

 

[SeaSickMama]

Anyone elses international gone down the drain? MFN.

All fine on the MFN network

 

[flarkit]

Our 20/2 line is reporting 10/1 speeds from Randburg to Cool Ideas itself. Is there still an issue in the western parts of Jhb?

 

[PBCool]

Yup, my YouTube streaming, Facebook and a few other services are very up and down since yesterday. Rebooted router now and seems a bit more stable. Frogfoot, Cape Town.

Have you logged it?

 

[PBCool]

Our 20/2 line is reporting 10/1 speeds from Randburg to Cool Ideas itself. Is there still an issue in the western parts of Jhb?

There seems to be some Vumatel issues in the West again.

 

[ryanrich]

Have you logged it?

Nope, hardly affected anything important and it has come right now.

 

[The_Mowgs]

Why is it that every time when I update the firmware of my mikrotik I no longer have internet connection?

I have now done a reset and it still does not work.

Is it normal for the orange light on the ONT to flash constantly?

 

[PBCool]

Why is it that every time when I update the firmware of my mikrotik I no longer have internet connection?

I have now done a reset and it still does not work.

Is it normal for the orange light on the ONT to flash constantly?

Which light on the ONT?

 

[Sinbad]

Port link light? Flashes when there's traffic

 

[The_Mowgs]

Dammit I forgot to check but there are three green lights and then right underneath is the orange light, flashing at a constant speed but not like a data transmission light.

 

[The_Mowgs]

Ok I checked now and its the LAN light. I have rebooted all the devices, ensured that all details are correct but still nothing.

 

[PBCool]

Ok I checked now and its the LAN light. I have rebooted all the devices, ensured that all details are correct but still nothing.

Have you spoken to support as yet?

 

[The_Mowgs]

Have you spoken to support as yet?

I logged a ticket but no response yet.
Ticket number #COOL-20181006-155566 -

 

[PBCool]

I logged a ticket but no response yet.
Ticket number #COOL-20181006-155566 -

Phone if it's urgent.

 

[The_Mowgs]

Phone if it's urgent.

Thanks. I spoke to a helpful gentleman that indicated he can see theres a connection. I unplugged the LAN cable from the mikrotik and plugged it back in and its working again.

Very very weird. The last time I updated the mikrotik firmware it changed my PPoE password

 

[PBCool]

Thanks. I spoke to a helpful gentleman that indicated he can see theres a connection. I unplugged the LAN cable from the mikrotik and plugged it back in and its working again.

Very very weird. The last time I updated the mikrotik firmware it changed my PPoE password

Great glad to hear it.

 

[xrapidx]

My compliments to PBCool and the CI team. Just got connected on Octotel with 100/25 and the service was flawless. You guys were amazing. Well done and keep it up. I'm very happy to be a customer of yours.

How you finding it? Considering this exact configuration. Finally giving up my vdsl and 400gb vox account.

 

[phoenix99]

How you finding it? Considering this exact configuration. Finally giving up my vdsl and 400gb vox account.

Loving it. Don't delay, get CI 100/25 today

 

[swakop_toe]

@PBCool,
Can you assist with ticket: COOL-20181006-155557, phuleeeeeeez?