Cool Ideas Fibre ISP - Feedback

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@PBCool i was informed that it’s been logged and my speed tests was sent to MFN.

I’m not sure how that will help?

Also 2 tickets logged with them? I am not sure if the technicians are not reading the ticket history and just doing their own thing?

Also, my line went up and down today and at the moment is completely dead. No internet at all!

This is crap as I now can not stream anything!
 
@PBCool I have enabled logging and found that the NAS connection is dropping.

The eth1 ETC do not drop and all is fine until this error comes up.

I rebooted the router and I am now back online but looked over the 14 Hours that the router was up and see this error comes up during the day which is in line with my line going up and down.

The router keeps trying to reconnect and eventually it does.

Is the NAS connection on your side or MFN?

"kernel: DROP IN=nas12 OUT= MAC="

Who controls the IP-table?

Seems like the DHCPD is blocking me or expiring the IP ETC. as the log point me to think its a firewall issue.

My firewall will not block the WAN connection but just filter the traffic.

I am setup to PPPoE and ipv4, should I also set it to run ipv6 ?
 
swakop_toe said:
@PBCool,
Can you assist with ticket: COOL-20181006-155557, phuleeeeeeez?
Click to expand...
@PBCool ,
Further feedback.
When I type anything other than my PPP user name, I get a "Authentication failed, incorrect username or password" error.

When I type anything other than the password Ms Faith Ngoasheng sent me, I also get the same "Authentication failed, incorrect username or password" error.

Is it fair to deduce that there is no connectivity issues, but an authentication system or clerical issue on your side?

This is so frustrating, all I wish for is for a person to click their mouse...click-click, done!

Better still:
Can I expect a response in the next hour, tonight sometime, tomorrow or Monday only?
 
swakop_toe said:
@PBCool ,
Further feedback.
When I type anything other than my PPP user name, I get a "Authentication failed, incorrect username or password" error.

When I type anything other than the password Ms Faith Ngoasheng sent me, I also get the same "Authentication failed, incorrect username or password" error.

Is it fair to deduce that there is no connectivity issues, but an authentication system or clerical issue on your side?

This is so frustrating, all I wish for is for a person to click their mouse...click-click, done!

Better still:
Can I expect a response in the next hour, tonight sometime, tomorrow or Monday only?
Click to expand...

@PBCool ,
If this is your doing, thank you.

Concern, my 20/20 line is erm...not a 20/20 anymore.
 

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Yo PBCOOL

Just letting you know that I have been with CISP for a month now and you guys rock. Well done and keep up the good work.
 
Our speeds are back to normal, thank you to whoever resolved it
 
swakop_toe said:
@PBCool ,
Further feedback.
When I type anything other than my PPP user name, I get a "Authentication failed, incorrect username or password" error.

When I type anything other than the password Ms Faith Ngoasheng sent me, I also get the same "Authentication failed, incorrect username or password" error.

Is it fair to deduce that there is no connectivity issues, but an authentication system or clerical issue on your side?

This is so frustrating, all I wish for is for a person to click their mouse...click-click, done!

Better still:
Can I expect a response in the next hour, tonight sometime, tomorrow or Monday only?
Click to expand...
Please pm me your account details and the username and password you are authing with.
 
LevanM said:
@PBCool I have enabled logging and found that the NAS connection is dropping.

The eth1 ETC do not drop and all is fine until this error comes up.

I rebooted the router and I am now back online but looked over the 14 Hours that the router was up and see this error comes up during the day which is in line with my line going up and down.

The router keeps trying to reconnect and eventually it does.

Is the NAS connection on your side or MFN?

"kernel: DROP IN=nas12 OUT= MAC="

Who controls the IP-table?

Seems like the DHCPD is blocking me or expiring the IP ETC. as the log point me to think its a firewall issue.

My firewall will not block the WAN connection but just filter the traffic.

I am setup to PPPoE and ipv4, should I also set it to run ipv6 ?
Click to expand...
If the session is dropping on multiple devices it's simply the layer2 that is not transmitting the polling packets. Realistically if it wasn't the layer2 all MFN connections would be behaving the same way.
 
swakop_toe said:
@PBCool ,

Resolved.
All operational, happy wife, happy life.

PS: would be nice to know what the issues was, if any?

Regardless, pleasure doing Bussiness with you.
Click to expand...
Cool, there were no changes from our side were you testing with a cabled device?
 
@PBCool if I apply who do I find out lead times from? Obviously don't want to be paying a grand for ADSL and a grand for fiber at the same time.

(Fibre is with octotel)
 
xrapidx said:
@PBCool if I apply who do I find out lead times from? Obviously don't want to be paying a grand for ADSL and a grand for fiber at the same time.

(Fibre is with octotel)
Click to expand...
You can mail [email protected] and get lead times for your unit. Obviously they are just estimates as the install time is dependant on Octotel and their availability etc at the time of placing an order.
 
#COOL-20180926-150573
#COOL-20181001-152464
SADV: 20302

Random drops still happening. SADV , Fourways.
Once on 5/10/2018 @ 11 PM & 7/10/2018 @ 8 PM. (These are only the ones that i know off)

SADV doesn't respond to tickets/Mails & CISP either close the ticket without a response or give some flaky reply like "the line has been stable for 3 days" - as If i should be happy that my line hasn't died in 72 hours.
 
Radioboy said:
#COOL-20180926-150573
#COOL-20181001-152464
SADV: 20302

Random drops still happening. SADV , Fourways.
Once on 5/10/2018 @ 11 PM & 7/10/2018 @ 8 PM. (These are only the ones that i know off)

SADV doesn't respond to tickets/Mails & CISP either close the ticket without a response or give some flaky reply like "the line has been stable for 3 days" - as If i should be happy that my line hasn't died in 72 hours.
Click to expand...
Sure will escalate for you.
 
Radioboy said:
#COOL-20180926-150573
#COOL-20181001-152464
SADV: 20302

Random drops still happening. SADV , Fourways.
Once on 5/10/2018 @ 11 PM & 7/10/2018 @ 8 PM. (These are only the ones that i know off)

SADV doesn't respond to tickets/Mails & CISP either close the ticket without a response or give some flaky reply like "the line has been stable for 3 days" - as If i should be happy that my line hasn't died in 72 hours.
Click to expand...
Have you tried a different router as yet? Apologies if you have answered this already.
 
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