Cool Ideas Fibre ISP - Feedback

[Fcon_Vpro]

No connectivity, Lonehill, sadv

Same for me. Looks like since 9pm or so.

 

[Radioboy]

Same for me. Looks like since 9pm or so.

Same. SADV, pineslopes.

 

[Radioboy]

SADV ; Fourways restored.

 

[qdada]

FireStream restored.

 

[Radioboy]

SADV ; Fourways restored.

False alarm. SADV down again.

 

[Fcon_Vpro]

False alarm. SADV down again.

Looks like it was up for exactly 10min before it went down again

 

[ryanrich]

Can you PM me your ticket number?

Have done so. I attached all the info the technician requested, but will paste here as well, my download test this morning from a mirror with 10Gbps link...

 

[PBCool]

SADV outage last night at about 9pm, no feedback or notices from SADV as yet.

 

[abudabi]

Guessing SADV doesnt have a 24hr NOC?

 

[SkippyRamirez]

Possibly stupid question incoming, I forgot my flamesuit at home.

I'm going to sign up with CISP today. Fibre in our street was installed by Openserv a while ago. People in our complex are already up and running with fibre in their units. My question is this:

On this question on the application form, do I select Yes or No? I have no clue what that is.

"Has the Fibre Line Provider installed a CPE (Customer Premise Equipment) device in your premises? This is sometimes called an ONT * "

 

[irBosOtter]

Possibly stupid question incoming, I forgot my flamesuit at home.

I'm going to sign up with CISP today. Fibre in our street was installed by Openserv a while ago. People in our complex are already up and running with fibre in their units. My question is this:

On this question on the application form, do I select Yes or No? I have no clue what that is.

"Has the Fibre Line Provider installed a CPE (Customer Premise Equipment) device in your premises? This is sometimes called an ONT * "

Well, do you have the CPE installed inside your house with fibre running to it?

 

[SkippyRamirez]

Well, do you have the CPE installed inside your house with fibre running to it?

No, nothing like that.

Edit: ah right, sorry I assumed some sort of device was installed on the complex premises, before it could be installed in the houses. Thanks.

 

[irBosOtter]

No, nothing like that.

You can tick "No" then as that needs to be done as well

 

[Diabolix]

@PBCool just want to check that we will be receiving our 4 to 10Mbps upgrades on Openserve from the 1st of November? Any plans for price increases from the 1st of January when this happens?

 

[PBCool]

@PBCool just want to check that we will be receiving our 4 to 10Mbps upgrades on Openserve from the 1st of November? Any plans for price increases from the 1st of January when this happens?

It's still in discussions, will update once I know in the next few days.

 

[xrapidx]

@PBCool Please advise if this is normal practice? Just been prorata billed, but haven't received the router from you?

EDIT: In fact - I don't have account details or anything - so not sure why I'm being charged from today.

 

[zx14]

Still no word from Tayla, in spite of a verbal and e-mail promise to phone me today at 9 a.m.

Also no response to my follow up e-mail at 14.12

 

[SeaSickMama]

MFN kyalami seems to be having the same issues as yesterday, just went down

 

[Y'all Qaeda]

So question.. Is anyone else having problems with upload speed since Rage? Cool Ideas with Vumatel.

Also, did the support go backwards since last time I used it? I sent them a screen shot showing my upload speed on my 20/20 package is 14mbps and they send back:
"Please note that we have studied the screenshot results and noticed that you are getting your full speed. "

wtf..

 

[PBCool]

Still no word from Tayla, in spite of a verbal and e-mail promise to phone me today at 9 a.m.

Also no response to my follow up e-mail at 14.12

Can you give me a ticket number to follow up?