Cool Ideas Fibre ISP - Feedback

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Hi PBCool, I've sent you a DM on an issue. if you could please let me have some feedback on this ASAP

Thanks
 
Loppas said:
@PBCool

Regarding angola cables, they have peering points in cape town and joburg yet its forced to route through joburg from cape town. Is it possible to get this changed? I'm assuming its something that needs to be changed from their side because its the same from other ISPs as well. Asking because im eagerly awaiting for cisp to start using SACS, but don't want this extra added latency when its live.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |    2 |    2 |    0 |    0 |    0 |    0 |
|                            155.93.227.1 -    0 |    2 |    2 |    1 |    1 |    2 |    1 |
|                             154.0.1.125 -    0 |    2 |    2 |    1 |    1 |    2 |    2 |
|                              154.0.1.13 -    0 |    2 |    2 |    1 |    1 |    2 |    2 |
|                             154.0.1.245 -    0 |    2 |    2 |   21 |   23 |   26 |   21 |
|                              154.0.3.86 -    0 |    2 |    2 |   21 |   22 |   23 |   21 |
|                             196.60.8.60 -    0 |    2 |    2 |   21 |   21 |   22 |   22 |
|                            102.130.68.5 -    0 |    2 |    2 |   41 |   41 |   42 |   41 |
|                         197.149.151.221 -    0 |    2 |    2 |   78 |   81 |   85 |   85 |
|                         197.149.149.157 -    0 |    2 |    2 |   75 |   75 |   76 |   76 |
|                           197.149.151.3 -    0 |    2 |    2 |   75 |   75 |   76 |   75 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
Click to expand...
This is not really related to traffic over the SACS cable, this is simply relative to accessing IPs on Angola cables' network. We are nearing the process of testing the Americas routes over SACS
 
@PBCool Any reason why a download from Blender.org is so slow on a 100mbps line been like this everyday \

Added a tracert encase
Tracing route to blender.org [82.94.226.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.5.1
2 4 ms 2 ms 2 ms u3c-cust.coolideas.co.za [154.0.0.120]
3 3 ms 2 ms 2 ms uya-cust.coolideas.co.za [154.0.4.210]
4 164 ms 164 ms 164 ms c66-backbone.coolideas.co.za [154.0.1.222]
5 * * * Request timed out.
6 189 ms 182 ms 221 ms 100ge14-1.core1.lon2.he.net [184.105.64.237]
7 188 ms 187 ms 187 ms 100ge6-2.core1.ams1.he.net [72.52.92.214]
8 186 ms 186 ms 186 ms ams-ix.sara.xs4all.net [80.249.208.48]
9 189 ms 192 ms 189 ms 0.et-8-1-0.xr3.3d12.xs4all.net [194.109.5.2]
10 190 ms 189 ms 189 ms 0.ae10.xrc2.3d12.xs4all.net [194.109.5.118]
11 187 ms 186 ms 186 ms blender.org [82.94.226.104]
1539343940511.png
 
Last edited:
under_sky said:
@PBCool Any reason why a download from Blender.org is so slow on a 100mbps line been like this everyday \

Added a tracert encase
Tracing route to blender.org [82.94.226.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.5.1
2 4 ms 2 ms 2 ms u3c-cust.coolideas.co.za [154.0.0.120]
3 3 ms 2 ms 2 ms uya-cust.coolideas.co.za [154.0.4.210]
4 164 ms 164 ms 164 ms c66-backbone.coolideas.co.za [154.0.1.222]
5 * * * Request timed out.
6 189 ms 182 ms 221 ms 100ge14-1.core1.lon2.he.net [184.105.64.237]
7 188 ms 187 ms 187 ms 100ge6-2.core1.ams1.he.net [72.52.92.214]
8 186 ms 186 ms 186 ms ams-ix.sara.xs4all.net [80.249.208.48]
9 189 ms 192 ms 189 ms 0.et-8-1-0.xr3.3d12.xs4all.net [194.109.5.2]
10 190 ms 189 ms 189 ms 0.ae10.xrc2.3d12.xs4all.net [194.109.5.118]
11 187 ms 186 ms 186 ms blender.org [82.94.226.104]
View attachment 564525
Click to expand...
Thats just that server that is super slow. You wont get any faster on any other ISP.
 
Bit of help needed, what do I need to do to get up and running on my own router? It is fibre compatible. The 2mb downgrade isn't working, internet is unusable because of all the iot devices.

I've connected my routers wan port - logged on and changed the transfer mode to Ethernet Wan - but no internet.

EDIT: Ignore - it was disabled.
 
Hi @PBCool
Need some help.... fiber on Vumatel just went down in Douglasdale .
Just had to happen at the start of a weekend. Have already sent a mail to Vumatel and raised a ticket -COOL-20181012-158610

Is there any general outage or are we singled out for the break ?
 
panayi said:
Hi @PBCool
Need some help.... fiber on Vumatel just went down in Douglasdale .
Just had to happen at the start of a weekend. Have already sent a mail to Vumatel and raised a ticket -COOL-20181012-158610

Is there any general outage or are we singled out for the break ?
Click to expand...
What lights do you have on your ONT/CPE? If there isn't anything on our notice page then there isn't an outage we have been made aware of.
 
under_sky said:
Looks like MFN has just gone down not sure if its the same issues as this past week.
Click to expand...
No notifications, but wouldn't be completely surprising. Have seen a dropoff on the NNI as well.
 
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