Cool Ideas Fibre ISP - Feedback

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valtron said:
Hi pbcool no connectivity at 26 Esmeralda Crescent t
Robindale got hold of vumatel fiber is up and running but can’t ping cool ideas or anything else ?
Ps I can see I have no IP address on my router is your dhcp down ?
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DHCP is run by Vumatel, have you spoken to our support?
 
JFT96 said:
I've been with Cool Ideas for around 2 months now and I want to commend and recommend Cool Ideas as a seriously awesome ISP. I've not had a single issue with international bandwidth since joining, line speeds are consistently what they are they are supposed to be.

Well done guys! Really happy I joined CI!
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Thanks for the great feedback :)
 
mercury12 said:
Have MetroFibre given a reason for why the connection kept dropping?
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No RFO as yet will realistically only get something from them tomorrow, is the service still dropping for you?
 
Hi

I'm on Openserve 100/50 . For the last couple of days I've managed only about 50 -70 % of my full line speed to international locations, and depending on the speedtest server I choose - as low as 15-20%.

Local ( to CTN for example ) I get full speed no problem almost all the time - so no issues there.

@PBCool - any particular reasons for sub optimal international speeds ? I know i have had full speed ( to London and Amsterdam for example ) on a few occasions, so what do you think this can be ?. I signed up with you guys with the understanding that on "most" days i would get my full line speed (90+ % ) - that's what you guys pride yourself in no ?

So what's going on - I'd hate to pay 1.5K on a product that is not performing as it should. I have not logged a ticket yet, because I thought I'd first come check here in case there is a reason for this before logging it.

Please advise.
 
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Fjorko said:
Hi

I'm on Openserve 100/50 . For the last couple of days I've managed only about 50 -70 % of my full line speed to international locations, and depending on the speedtest server I choose - as low as 15-20%.

Local ( to CTN for example ) I get full speed no problem almost all the time - so no issues there.

@PBCool - any particular reasons for sub optimal international speeds ? I know i have had full speed ( to London and Amsterdam for example ) on a few occasions, so what do you think this can be ?. I signed up with you guys with the understanding that on "most" days i would get my full line speed (90+ % ) - that's what you guys pride yourself in no ?

So what's going on - I'd hate to pay 1.5K on a product that is not performing as it should. I have not logged a ticket yet, because I thought I'd first come check here in case there is a reason for this before logging it.

Please advise.
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No reason not to get line speed really, are the results time dependant?
 
PBCool said:
No reason not to get line speed really, are the results time dependant?
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It would seem to be slower after hours i think... if I'm home during the day, it would almost always be "better"... but again it's very random. Some evenings it looks fine.
 
Fjorko said:
It would seem to be slower after hours i think... if I'm home during the day, it would almost always be "better"... but again it's very random. Some evenings it looks fine.
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I'd put my money on that it's Openserve rather than CISP
 
MDE said:
I'd put my money on that it's Openserve rather than CISP
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That's what i thought, but surely they just sell the line, and have no influence on the speed.. or do/can they slow speeds down? I thought that was the job of the isp.. and in the case of Cool Ideas, they don't slow us down..?
 
Fjorko said:
That's what i thought, but surely they just sell the line, and have no influence on the speed.. or do/can they slow speeds down? I thought that was the job of the isp.. and in the case of Cool Ideas, they don't slow us down..?
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Depends - there can still be exchange contention issues (openserve problem). With openserve it's pretty common regardless of last mile.
 
Fjorko said:
That's what i thought, but surely they just sell the line, and have no influence on the speed.. or do/can they slow speeds down? I thought that was the job of the isp.. and in the case of Cool Ideas, they don't slow us down..?
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Openserve fibre is only last mile instead of copper. Still goes through Telkoms/Openserve exchanges.

So if the exchange is busy/full you'll see a slow down in speeds
 
MDE said:
Openserve fibre is only last mile instead of copper. Still goes through Telkoms/Openserve exchanges.

So if the exchange is busy/full you'll see a slow down in speeds
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Yeah its terrible, to think that Openserv still has the same problem on FTTH that they had with copper. Really do not miss their network the least.
 
PBCool said:
No RFO as yet will realistically only get something from them tomorrow, is the service still dropping for you?
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Connecting is down again. Please can you find out what the issue and if it will be resolved?
 
also having the line drops i think, in Northriding/Noordhang. but it doesn't stay down. goes down and comes back up. I keep on getting new IP addresses which indicates this? Saw my router go orange and after a few seconds went green again. this was Saturday night between 10-11pm. but new IP happens a few times during the week.
 
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