Cool Ideas Fibre ISP - Feedback

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@PBCool - not sure I'd say the performance problem has been resolved... I have almost 7 % packet loss.

1540215051955.png
 
Has the routing to Miami etc via Angola cables been disabled at the moment ?
Lastly would it be best to use the 154.0.1.1 DNS of yours for the best routing ?
 
PBCool said:
We killed off the Eassy capacity and using SAT3 which has resolved the performance portion.
Click to expand...

Looking glasses showed that traffic was using Angola Cables but now I see it is using HE. With a prepend x 3 times. Now i assume that HE is running over the SAT3 system?
 
Looks like Vox's SACS link is doing well

traceroute to 187.120.30.6 (187.120.30.6), 30 hops max, 60 byte packets

1 10.10.0.1 (10.10.0.1) 0.359 ms 0.322 ms 0.275 ms

2 41.193.220.89 (41.193.220.89) 0.332 ms 0.333 ms 0.281 ms

3 41.193.120.123 (41.193.120.123) 0.805 ms 0.860 ms 0.851 ms

4 41.193.120.122 (41.193.120.122) 3.540 ms 3.690 ms 3.429 ms

5 41.193.120.117 (41.193.120.117) 3.504 ms 3.669 ms 3.675 ms

6 41.193.120.46 (41.193.120.46) 3.922 ms 2.560 ms 2.917 ms

7 196-10-140-160.ixp.capetown (196.10.140.160) 1.701 ms 3.740 ms 3.862 ms

8 pe2-nc028.ang.sgn.as37468.angolacables.ao (197.149.151.194) 38.123 ms 38.102 ms 38.112 ms

9 * * *

10 pe1-nc014.br.ftz.as37468.angolacables.ao (170.238.232.97) 96.807 ms pe1-nc013.br.ftz.as37468.angolacables.ao (170.238.232.81) 96.675 ms 96.669 ms

11 170.238.235.18 (170.238.235.18) 97.735 ms 97.694 ms 97.669 ms

12 187.120.30.6.cliente.primelinelatam.com.br (187.120.30.6) 96.359 ms 96.335 ms 96.429 ms
Click to expand...

CISP not yet there...

traceroute to 187.120.30.6 (187.120.30.6), 64 hops max

1 10.23.23.1 (xxxxxx.ibox.za.net) 0.540ms 0.399ms 0.316ms

2 154.0.15.178 (u33m-cust.coolideas.co.za) 2.386ms 2.479ms 2.542ms

3 154.0.15.177 (u33l-cust.coolideas.co.za) 3.492ms 3.114ms 2.904ms

4 154.0.4.158 (uwu-cust.coolideas.co.za) 142.428ms 142.848ms 143.048ms

5 195.66.226.95 (195.66.226.95) 161.248ms 163.672ms 160.891ms

6 170.238.232.41 (170.238.232.41) 221.462ms 221.369ms 220.809ms

7 170.238.232.38 (pe2-nc022.br.ftz.as37468.angolacables.ao) 223.316ms 236.789ms 223.942ms

8 170.238.232.97 (pe1-nc014.br.ftz.as37468.angolacables.ao) 221.732ms 221.134ms 221.891ms

9 170.238.235.18 (170.238.235.18) 223.039ms 222.182ms 221.762ms

10 187.120.30.6 (187.120.30.6.cliente.primelinelatam.com.br) 223.389ms 223.947ms 223.820ms
Click to expand...
 
under_sky said:
Has the routing to Miami etc via Angola cables been disabled at the moment ?
Lastly would it be best to use the 154.0.1.1 DNS of yours for the best routing ?
Click to expand...
Disabled for now as per my post yesterday :)
 
Treschen said:
Looking glasses showed that traffic was using Angola Cables but now I see it is using HE. With a prepend x 3 times. Now i assume that HE is running over the SAT3 system?
Click to expand...
No back on WACS.
 
PBCool said:
What does an MTR look like as we have no loss like that to London?
Click to expand...

Here you go:
Code: 
mtr 212.58.244.56 -c 100 -r
Start: 2018-10-22T16:36:01+0200
HOST: xxx                         Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|--                            0.0%   100    1.1   1.3   0.9   6.5   0.7
  2.|-- 155.93.227.1               0.0%   100    1.7  10.4   1.6 231.7  34.8
  3.|-- c3h-backbone.coolideas.co  0.0%   100    2.0   1.8   1.4   2.4   0.2
  4.|-- cd-backbone.coolideas.co.  0.0%   100    2.2   2.0   1.6   3.2   0.2
  5.|-- uoa-cust.coolideas.co.za   0.0%   100  141.7 141.8 141.3 152.8   1.1
  6.|-- v1000.core1.lon3.he.net   25.0%   100  194.0 195.2 193.2 199.9   1.5
  7.|-- 100ge0-54.core2.lon1.he.n  4.0%   100  194.6 195.0 193.0 206.6   2.6
  8.|-- rt-lonap-b.thdo.bbc.co.uk  3.0%   100  195.9 195.6 193.4 217.8   2.8
  9.|-- ???                       100.0   100    0.0   0.0   0.0   0.0   0.0
10.|-- ???                       100.0   100    0.0   0.0   0.0   0.0   0.0
11.|-- ae0.er01.telhc.bbc.co.uk   3.0%   100  193.4 195.9 193.4 215.6   3.4
12.|-- 132.185.255.148            3.0%   100  196.0 197.2 194.7 206.4   2.4
13.|-- bbc-vip101.telhc.bbc.co.u  5.0%   100  194.5 195.4 193.3 201.3   1.7
 
Last edited:
And to apple.com:
Code: 
mtr 95.101.221.15 -c 100 -r
Start: 2018-10-22T16:39:42+0200
HOST: xxx                         Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|--                            0.0%   100    1.2   1.1   0.8   2.0   0.2
  2.|-- 155.93.227.1               0.0%   100    2.1   9.1   1.6 265.6  32.6
  3.|-- c3h-backbone.coolideas.co  0.0%   100    1.9   1.9   1.4  11.1   1.0
  4.|-- cd-backbone.coolideas.co.  0.0%   100    2.2   2.0   1.6   3.1   0.3
  5.|-- uoa-cust.coolideas.co.za   0.0%   100  141.6 142.2 141.4 176.4   3.6
  6.|-- v1000.core1.lon3.he.net   10.0%   100  194.8 195.6 193.4 199.9   1.5
  7.|-- 100ge14-1.core1.lon2.he.n  0.0%   100  231.0 212.3 193.4 240.2  13.9
  8.|-- 100ge1-2.core1.par2.he.ne  4.0%   100  202.2 199.4 193.3 237.9   8.2
  9.|-- seabone-net-as6762.10giga  4.0%   100  193.8 195.9 193.5 217.5   3.3
10.|-- et2-1-0.roma52.rom.seabon  3.0%   100  217.2 218.9 216.0 245.7   4.2
11.|-- akamai-it.roma52.rom.seab  4.0%   100  224.3 327.5 220.5 642.3  94.6
12.|-- a95-101-221-15.deploy.sta  2.0%   100  215.7 216.9 214.2 223.6   1.9
 
Last edited:
phuma said:
And to apple.com:
Code: 
mtr 95.101.221.15 -c 100 -r
Start: 2018-10-22T16:39:42+0200
HOST: xxx                         Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 172.27.28.1                0.0%   100    1.2   1.1   0.8   2.0   0.2
  2.|-- 155.93.227.1               0.0%   100    2.1   9.1   1.6 265.6  32.6
  3.|-- c3h-backbone.coolideas.co  0.0%   100    1.9   1.9   1.4  11.1   1.0
  4.|-- cd-backbone.coolideas.co.  0.0%   100    2.2   2.0   1.6   3.1   0.3
  5.|-- uoa-cust.coolideas.co.za   0.0%   100  141.6 142.2 141.4 176.4   3.6
  6.|-- v1000.core1.lon3.he.net   10.0%   100  194.8 195.6 193.4 199.9   1.5
  7.|-- 100ge14-1.core1.lon2.he.n  0.0%   100  231.0 212.3 193.4 240.2  13.9
  8.|-- 100ge1-2.core1.par2.he.ne  4.0%   100  202.2 199.4 193.3 237.9   8.2
  9.|-- seabone-net-as6762.10giga  4.0%   100  193.8 195.9 193.5 217.5   3.3
10.|-- et2-1-0.roma52.rom.seabon  3.0%   100  217.2 218.9 216.0 245.7   4.2
11.|-- akamai-it.roma52.rom.seab  4.0%   100  224.3 327.5 220.5 642.3  94.6
12.|-- a95-101-221-15.deploy.sta  2.0%   100  215.7 216.9 214.2 223.6   1.9
Click to expand...

Thats going over HE but I am going the same measurements from work
 
Denver**** said:
Hi guys. I trust you are well? I have been with CISP for 6 months now. The reason I changed ISPs was be because I used to get alot of buffering when streaming overseas movie sights. When I changed to cisp it was perfect for the first 2 months. And then it began... I ts now back to how it was with my previous ISP. All my con sections are cabled yet I still have this issue. I dont know much about these things so dont know how to find the actual fault. Some say its cpe. Please advise if there is anything that can be done. Thank you
Click to expand...
You fail to mention which fiber network and area.
 
blunt said:
Looks like Vox's SACS link is doing well



CISP not yet there...
Click to expand...
can you check your ping to a USA azure server or something ? Via the vox as im super keen on the sacs

here is a AWS one to try out elasticloadbalancing.us-east-2.amazonaws.com
elasticloadbalancing.us-west-1.amazonaws.com
 
And 6pm comes and international is borked again.


Anyone on CI / Vumatel / Randburg with no problems?
 
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