Cool Ideas Fibre ISP - Feedback

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Denver**** said:
Just hope it gets sorted quick.. when did you start experimenting this?
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Last night - then again mid-late morning then again after work today.

Ended up working on my laptop using Vodacom 3G so haven't been monitoring constantly.
 
There were some routes still disabled as WACS haven't recovered on those paths. So have done some rerouting to assist.
 
Hi Guys.
Anyone else experiencing issues in Kyalami Midrand area on MFN?
 
Thank you.


@PBCool. Imgur is unusable still. Works on 3G (vodacom).


Could you have a look please
 
I have logged #COOL-20181022-162868. My international streaming and content download is extremely slow.
 
I still have a fault logged from Saturday #COOL-20181020-162087. Unable to stream on any international services. Tonight I’m streaming on my rain fixed LTE account that is only cancelling at the end of this month. 15mbs rain LTE is streaming fine but 200/200 Fibre line can’t even stream in sd.
 
Hi guys. I haven't responded here before, but I'm a CISP engineer.

We are still experiencing issues with the WACS cable system. Currently trying to balance traffic as we can, and have just reverted to some additional capacity.
 
Things have improved slightly with turning up some IS capacity that was lying around, but still not 100%. Will provide info as we can.
 
TheRoDent said:
Hi guys. I haven't responded here before, but I'm a CISP engineer.

We are still experiencing issues with the WACS cable system. Currently trying to balance traffic as we can, and have just reverted to some additional capacity.
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Thanks for this information. Is this the reason we are having issues with streaming international? Maybe you could have this on your network status so that we know what’s going on. Maybe also inform your support staff of the issue.

This is the response I got this evening for the ticket I opened Saturday. Are you guys aware of the international issue or not?

Thanks for logging a ticket with us.

Can I ask you what international services are you having problems with?
We cannot use the international speedtest as they do not help us pin point the problem
because they fluctuate and are dependant on the equipment that does not belong to us.

Looking forward to your response so we can assist further.

Kind Regards,
 
8tpg88 said:
Thanks for this information. Is this the reason we are having issues with streaming international? Maybe you could have this on your network status so that we know what’s going on. Maybe also inform your support staff of the issue.

This is the response I got this evening for the ticket I opened Saturday. Are you guys aware of the international issue or not?
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The WACS system failed from 11:20 this morning, so their responses to the ticket is appropriate on Saturday. Was also posted to the notice board earlier today, but was resolved, and then returned. We have been narrowing down since 7pm.

Do you have a ticket number? We did also experience some capacity issues on Vumatel Trenched over the weekend, so the issues might not be related.
 
TheRoDent said:
The WACS system failed from 11:20 this morning, so their responses to the ticket is appropriate on Saturday. Was also posted to the notice board earlier today, but was resolved, and then returned. We have been narrowing down since 7pm.

Do you have a ticket number? We did also experience some capacity issues on Vumatel Trenched over the weekend, so the issues might not be related.
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Thanks for the response, yes ticket #COOL-20181020-162087. The ticket was opened on Saturday but that response was from today Monday at 16:56 so is that still an appropriate response if you know you are having issues . Even now on the notice board the issue there says resolved, not showing as open again. If you are trying to narrow down the problem then have an open notice till it is actually resolved. Thanks again.
 
8tpg88 said:
Thanks for the response, yes ticket #COOL-20181020-162087. The ticket was opened on Saturday but that response was from today Monday at 16:56 so is that still an appropriate response if you know you are having issues . Even now on the notice board the issue there says resolved, not showing as open again. If you are trying to narrow down the problem then have an open notice till it is actually resolved. Thanks again.
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Thanks, have responded to the ticket.

I will keep track of it personally.
 
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