Cool Ideas Fibre ISP - Feedback

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Been two weeks on Cool Ideas Fibre. On my Samsung tv on my netflix profile I cannot watch anything. I can browse but when I select it does not play. On adsl its fine. My wife and daughters can watch netflix on the tv. It just weird that my profile cannot.
 
If one is to downgrade the speed by requesting the slower package on the Vumatel portal, when is the best time to do so? The instructions says after 15 minutes you will start using the new package.

My debit order goes off on the 30th so do I leave it a day before the 30th and request the down grade? If I do this I will more than likely still be billed for the higher speed for the next month and have a slower speed for that month. If I do it early, like tomorrow, to be effective 1 December will I then be downgraded to the slower speed for the rest of November even though I have already been billed for the higher speed?
 
rh1 said:
Been two weeks on Cool Ideas Fibre. On my Samsung tv on my netflix profile I cannot watch anything. I can browse but when I select it does not play. On adsl its fine. My wife and daughters can watch netflix on the tv. It just weird that my profile cannot.
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Have you spoken to Neflix support, I don't think this is ISP related.
 
Bionic said:
Call centre support is very frustrating. They cannot understand a simple email and takes forever to respond. CI is lacking this area big time.
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What seems to be the problem? Do you have a ticket number I can checkout?
 
PBCool said:
Have you spoken to Neflix support, I don't think this is ISP related.
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Never is ISP related it seems - why cant i stream YOUTUBE in 4K on my 100Mbps line at the moment - tell me WHY ??? Yet - this evening at 11PM i will be able to NO problem. Getting really gatvol of this now.

This is the troughput i get ( NOTE - I have 100Mbps in case you missed it )

1541005227349.png

This is NOT what i pay R1.5K for each month..... NO NO NO !!!!!!

1541005565312.png

VS

1541005973963.png
 
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Fjorko said:
Never is ISP related it seems - why cant i stream YOUTUBE in 4K on my 100Mbps line at the moment - tell me WHY ??? Yet - this evening at 11PM i will be able to NO problem. Getting really gatvol of this now.

This is the troughput i get ( NOTE - I have 100Mbps in case you missed it )

View attachment 573391

This is NOT what i pay R1.5K for each month..... NO NO NO !!!!!!

View attachment 573393

VS

View attachment 573409
Click to expand...

Be happy. I am unable to even get a connection setup... so I’ve been paying for a 100MB line that isn’t even connected to anything.
 
Nicholas Lisse said:
Be happy. I am unable to even get a connection setup... so I’ve been paying for a 100MB line that isn’t even connected to anything.
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Nah man I'm fuming at the moment - i don't know why we have to stand for sub-par services in this country, and these companies get away with it ....internet access is already exorbitantly priced, and all we ask for is a decent service, or at least to get what we pay for...

I can understand if there are issues somewhere, and it gets fixed and we carry on, but this has been going on for weeks, and I'm not the only one complaining.... there are numerous others. It just seems like there is just no accountability anywhere - no one seems own up - ever ...so what gives ?

This is just horse $&^%&% !! Not happy at the moment.
 
Fjorko said:
Nah man I'm fuming at the moment - i don't know why we have to stand for sub-par services in this country, and these companies get away with it ....internet access is already exorbitantly priced as it is, and all we ask for is a decent service, or at least to get what we pay for...

I can understand if there are issues somewhere, and it gets fixed and we carry on, but this has been going on for weeks, and I'm not the only one complaining.... there are numerous others. It just seems like there is just no accountability anywhere - no one seems own up - ever ...so what gives ?

This is just horse $&^%&% !! Not happy at the moment.
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Not saying you wrong or anything, but my internet on CISP is absolute bliss. I think the below screenshot speak for itself.

Literally believe, you just need to work with CISP on finding out where exactly your issue is, but I am pretty confident its not the CISP transit network, but rather something between your router and the FTTH provider handoff to CISP.

That said, I wasn't able to get the below result, until I upgraded my own router to a new decent router. (not that the old one wasn't decent, just somehow it never maxed my line like this)

Screenshot at 2018-10-31 19-44-39.png
 
@PBCool Not sure if my message got lost in the chatter, but can you please follow up regarding the following ticket:

COOL-20181025-164252
 
Fjorko said:
Never is ISP related it seems - why cant i stream YOUTUBE in 4K on my 100Mbps line at the moment - tell me WHY ??? Yet - this evening at 11PM i will be able to NO problem. Getting really gatvol of this now.

This is the troughput i get ( NOTE - I have 100Mbps in case you missed it )

View attachment 573391

This is NOT what i pay R1.5K for each month..... NO NO NO !!!!!!

View attachment 573393

VS

View attachment 573409
Click to expand...
Where are you streaming from? 40Mbps should be enough for UHD?
 
Compare that to my result on the same server (FrogFoot Cape Town 100/100)

1541008427278.png

My ticket at CISP has been open since 18th of October, and the only responses I've had so far have been

"We have made a few changes to our network.
Please kindly confirm the status of your internet connection."

With no improvement
 
Fjorko said:
Never is ISP related it seems - why cant i stream YOUTUBE in 4K on my 100Mbps line at the moment - tell me WHY ??? Yet - this evening at 11PM i will be able to NO problem. Getting really gatvol of this now.

This is the troughput i get ( NOTE - I have 100Mbps in case you missed it )

View attachment 573391

This is NOT what i pay R1.5K for each month..... NO NO NO !!!!!!

View attachment 573393

VS

View attachment 573409
Click to expand...
What are you expecting on a 100Mbps to international? What is good(expected) and what is poor/bad?

I get similar latency and about 1/3 of my 25 meg. I stream only international and it struggles to play. Have to wait a few minutes before it can play flawlessly.
 
tardomatic said:
Compare that to my result on the same server (FrogFoot Cape Town 100/100)

View attachment 573437

My ticket at CISP has been open since 18th of October, and the only responses I've had so far have been

"We have made a few changes to our network.
Please kindly confirm the status of your internet connection."

With no improvement
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Nice upload, here's mine, 200/200Mbps Vumatel aerial, Norwood....

I first mentioned my poor upload speeds in August 2017, not much has changed. Don't hold your breath...



 
Although in mitigation, I was on Vox for around 6 weeks and the performance wasn't much better. In fact it was worse by about 20%.

I think the point is, the issues most likely reside on the Fibre suppliers end and not the ISP. But the ISP is the conduit between the customer and the fibre supplier so first convince the ISP that the line is under performing and then the ISP escalates to the supplier.
 
sand_man said:
Although in mitigation, I was on Vox for around 6 weeks and the performance wasn't much better. In fact it was worse by about 20%.

I think the point is, the issues most likely reside on the Fibre suppliers end and not the ISP. But the ISP is the conduit between the customer and the fibre supplier so first convince the ISP that the line is under performing and then the ISP escalates to the supplier.
Click to expand...

Whatever it is - they need to sort it out. I logged a ticket.
 
I still struggle to stream Real Debrid links on a 200mb line. Everything just buffers. I’m starting to get peeved off.
 
PBCool said:
Where are you streaming from? 40Mbps should be enough for UHD?
Click to expand...

I stream from Youtube and various other sources ( Real Debrid etc ), so yes 40 should be enough for UHD, but I don't pay for 40 - I pay for 100 so I expect >80 ( at a minimum ) if what your company says is true ( unshaped / unthrottled )

If the issue lies with OS and not with you - then get them on the phone and sort it out - I pay you for the line as well.

Thanks
 
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