Cool Ideas Fibre ISP - Feedback

[wingnut771]

Your ID number is required for RICA, do you have an example of the different pricing for me?

He never supplied his ID, and yet the order was processed.

 

[PsYTraNc3]

Your ID number is required for RICA, do you have an example of the different pricing for me?

Not much but it's a R10 difference across all packages

 

[PBCool]

He never supplied his ID, and yet the order was processed.

It's not required to place an order or holdup the order process but is required for RICA. So if not supplied over time the service will be suspended.

 

[PBCool]

Not much but it's a R10 difference across all packages

Thanks, this looks like Octotel restored to older versions or something as it was updated.

 

[PBCool]

Thanks, this looks like Octotel restored to older versions or something as it was updated.

I believe this is back to normal now. Thanks for the headsup.

 

[PBCool]

Re the Real-Debrid issues it looks like this can be related to Angola Cables transit still leaking routes of ours in Europe. So will do some further tests tonight at peak on our test range.

 

[Fjorko]

Re the Real-Debrid issues it looks like this can be related to Angola Cables transit still leaking routes of ours in Europe. So will do some further tests tonight at peak on our test range.

Thanks - that would be great !

 

[vaya]

Im not sure how openserve local access points are configured, do they actually use private ips such as these or is this still your local router gateway ? Whatever the case, these should definitely not be giving you any loss from the get go so I suspect the issue starts here.

2.|-- 192.168.10.1 2.0% 50 7.1 7.0 4.2 37.0 5.0
3.|-- 192.168.11.14 6.0% 50 6.4 15.5 3.9 44.7 10.9

192.168.10.1 -- This is a private network address, I assume it is your router? If it is your router, then you have packet loss on your local network. Try do a ping test from the actual router, some of them have the functionality.

It's openserve unfortunately.

 

[Looney]

Re the Real-Debrid issues it looks like this can be related to Angola Cables transit still leaking routes of ours in Europe. So will do some further tests tonight at peak on our test range.

Thank you for the feedback.

 

[8tpg88]

Re the Real-Debrid issues it looks like this can be related to Angola Cables transit still leaking routes of ours in Europe. So will do some further tests tonight at peak on our test range.

Thanks very much for looking into this

 

[Fjorko]

RD links playing fairly smoothly this evening.... not sure if anything changed, but it's miles better than other evenings... touch wood.

 

[Phinix]

@PBCool Send you a PM.

 

[Looney]

RD links playing fairly smoothly this evening.... not sure if anything changed, but it's miles better than other evenings... touch wood.

I can also see an improvement. Not quite there though.

Edit: Got too excited. Still having buffering issues

 

[8tpg88]

Mine is still buffering insanely

 

[Bionic]

RD links playing fairly smoothly this evening.... not sure if anything changed, but it's miles better than other evenings... touch wood.

Yeah, working normal now. Fingers crossed.

 

[DeatheCore]

Hi @PBCool,

Since around 11:00 PM last night until now I've noticed some intermittent buffering issues watching streams and VODs from Twitch as well as latency spikes while gaming.

Are you aware of any issues currently?

There seems to be increased latency spikes at hop 2 (which has never been the case in the past).

Live:


VOD:

 

[PBCool]

Hi @PBCool,

Since around 11:00 PM last night until now I've noticed some intermittent buffering issues watching streams and VODs from Twitch as well as latency spikes while gaming.

Are you aware of any issues currently?

There seems to be increased latency spikes at hop 2 (which has never been the case in the past).

Live:
View attachment 576099

VOD:
View attachment 576101

Spikes on that hop indicated a fibre provider or layer2 issue. This on Octotel by chance?

 

[DeatheCore]

Spikes on that hop indicated a fibre provider or layer2 issue. This on Octotel by chance?

Vuma trenched, CPT northern suburbs. How does one go about resolving this?

 

[Loppas]

Vuma trenched, CPT northern suburbs. How does one go about resolving this?

I'm also northern suburbs cpt and its a pretty common thing on vumatel to see second hop spike like that. It shouldn't affect the latency from beyond that point though.

 

[sand_man]

Very inconsistent... 3 large files coming down same time, IDM, Rapidgator premium file sharing account...