Cool Ideas Fibre ISP - Feedback

KantSnyer · Nov 24, 2018

VegOtter said:
That is because it is an OpenServe and CoolIdeas issue. Cannot play games in the evenings at all because the ping fluctuates terribly. During day it runs 100%, evenings is a lost cause.
Reason why I say it is OpenServe and CoolIdeas is because I'm playing on a pre-paid Afrihost account where the ping runs constantly between 180-190ms.

I get the same when switching to an Axxess prepaid account but was lead to believe this runs on a separate network to the fibre network as it is ADSL data and therefor not an indicator that the problem lies with the ISP.

My concern however is the lack of complaints from OpenServe users with other ISP's you's expect there to be a major outcry if this was affecting all OpenServe users?

PBCool · Nov 24, 2018

StoneCold said:
Definitely an issue on my side / area here in Bloem then. But then again.. I swopped to my Vox fatpipe account now and can stream it without any issues in 1080p. This is really getting tedious now, paying R1500 a month for uncapped, but I have to resort to a capped account to be able to watch something in prime time.

Openserve are aware of the issues I've been escalating to executive level daily. The difficulty is the lack or urgency or any resources on hand over a weekend.

sand_man · Nov 25, 2018

I'm seeing some seriously good performance on the new ont.

With the exception of peak hours and Iperf of course,

Edit: how this speed test result even possible? Ran it in my OP6...

wingnut771 · Nov 25, 2018

The Wingnut Test:

1. One attempt at everything.
2. Local speedtest - auto select
3. London, first on the list.
4. New York, first on the list.
5. Bandwidth place test.
6. Testmy.net, manual test, 100MB.
7. Dslreports.
8. As you can see, even with shitty out of coverage RAIN LTE, all tests are similar, which is what I would expect out of an internet connection.

I will repeat this again at 8pm.

EDIT: I included a 100 packet mtr test to 5.39.226.191

jannier · Nov 25, 2018

sand_man said:
3 times tonight I've downloaded the Nvidia drivers (on different machines) and 3 times tonight the download has tanked at 99.98% complete... This actually happened to me yesterday before the ONT swap out so it's not ONT related...

View attachment 582890

I have had that problem before, try to download your drivers from this link:
https://www.geforce.com/drivers

Treschen · Nov 25, 2018

Any one else still having high latency on openserve from 6pm to 12am ?

sand_man · Nov 25, 2018

wingnut771 said:
The Wingnut Test:

1. One attempt at everything.
2. Local speedtest - auto select
3. London, first on the list.
4. New York, first on the list.
5. Bandwidth place test.
6. Testmy.net, manual test, 100MB.
7. Dslreports.
8. As you can see, even with shitty out of coverage RAIN LTE, all tests are similar, which is what I would expect out of an internet connection.

I will repeat this again at 8pm.

EDIT: I included a 100 packet mtr test to 5.39.226.191

View attachment 582916

View attachment 582944

You should throw in an iperf test for good measure...

Treschen · Nov 25, 2018

PBCool said:
Openserve are aware of the issues I've been escalating to executive level daily. The difficulty is the lack or urgency or any resources on hand over a weekend.

@PBCool Please tell us what is going on in the back-end ? Is this congestion between openserve and CISP peering (over IPC)

I have been quite patient with you guys but from 6pm to 12 am my 100Mbps line is unusable (Over the last 7 days). If I need something downloaded or if I need to game online I keep buying capped data from Afrihost and have no issues on their network.

I will be submitting cancellation on the 29th of this month if this issue is not resolved on 28th. I understand openserve has no interest in the matter but if I get a better service from Afrihost I am jumping ship

Not to mention I pay R1499 for this 100Mbps line in addition now I have to pay afrihost for capped data. Totally frustrating

@PBCool Please also supply me with the openserve reference/ticket number

wingnut771 · Nov 25, 2018

sand_man said:
You should throw in an iperf test for good measure...

Wouldn't know yet how to go about that.

sand_man · Nov 25, 2018

wingnut771 said:
Wouldn't know yet how to go about that.

Quite simple but for now here my wingnut771 test results...

https://www.bandwidthplace.com/results/5bfa71b32f79e3.37109816-75916100/?source=copy

wingnut771 · Nov 25, 2018

sand_man said:
Quite simple but for now here my wingnut771 test results...

https://www.bandwidthplace.com/results/5bfa71b32f79e3.37109816-75916100/?source=copy

View attachment 582970 View attachment 582972

You forgot step 2

Local test auto select

sand_man · Nov 25, 2018

wingnut771 said:
You forgot step 2
Local test auto select

Amended...

wingnut771 · Nov 25, 2018

sand_man said:
Amended...

Puts it into perspective doesn't it?

sand_man · Nov 25, 2018

This I simply don't get!! Somebody please explain why??? @PBCool @Tinuva

Microsoft Windows [Version 10.0.17763.134]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za
iperf3: error - the server is busy running a test. try again later

C:\WINDOWS\system32>iperf3.exe -R -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 61770 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.80 MBytes 15.1 Mbits/sec 0.700 ms 2285/2515 (91%)
[ 4] 1.00-2.00 sec 792 KBytes 6.48 Mbits/sec 0.212 ms 2342/2441 (96%)
[ 4] 2.00-3.00 sec 800 KBytes 6.56 Mbits/sec 0.379 ms 2341/2441 (96%)
[ 4] 3.00-4.00 sec 792 KBytes 6.49 Mbits/sec 0.142 ms 2342/2441 (96%)
[ 4] 4.00-5.00 sec 800 KBytes 6.55 Mbits/sec 0.203 ms 2343/2443 (96%)
[ 4] 5.00-6.00 sec 792 KBytes 6.48 Mbits/sec 0.193 ms 2342/2441 (96%)
[ 4] 6.00-7.00 sec 800 KBytes 6.56 Mbits/sec 0.770 ms 2342/2442 (96%)
[ 4] 7.00-8.00 sec 792 KBytes 6.49 Mbits/sec 0.112 ms 2342/2441 (96%)
[ 4] 8.00-9.00 sec 800 KBytes 6.55 Mbits/sec 0.127 ms 2341/2441 (96%)
[ 4] 9.00-10.00 sec 800 KBytes 6.56 Mbits/sec 0.140 ms 2341/2441 (96%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 195 MBytes 163 Mbits/sec 0.168 ms 23760/24903 (95%)
[ 4] Sent 24903 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -R -u -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 60078 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 2.21 MBytes 18.5 Mbits/sec 0.218 ms 981/1264 (78%)
[ 4] 1.00-2.00 sec 800 KBytes 6.56 Mbits/sec 0.235 ms 1120/1220 (92%)
[ 4] 2.00-3.00 sec 800 KBytes 6.55 Mbits/sec 0.163 ms 1121/1221 (92%)
[ 4] 3.00-4.00 sec 800 KBytes 6.55 Mbits/sec 0.336 ms 1121/1221 (92%)
[ 4] 4.00-5.00 sec 800 KBytes 6.56 Mbits/sec 0.234 ms 1120/1220 (92%)
[ 4] 5.00-6.00 sec 800 KBytes 6.55 Mbits/sec 0.181 ms 1121/1221 (92%)
[ 4] 6.00-7.00 sec 800 KBytes 6.55 Mbits/sec 0.195 ms 1121/1221 (92%)
[ 4] 7.00-8.00 sec 800 KBytes 6.56 Mbits/sec 0.146 ms 1121/1221 (92%)
[ 4] 8.00-9.00 sec 800 KBytes 6.55 Mbits/sec 0.158 ms 1120/1220 (92%)
[ 4] 9.00-10.00 sec 800 KBytes 6.55 Mbits/sec 0.118 ms 1121/1221 (92%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.506 ms 11242/12441 (90%)
[ 4] Sent 12441 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -R -u -b 40M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 57736 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 2.50 MBytes 21.0 Mbits/sec 0.088 ms 313/633 (49%)
[ 4] 1.00-2.00 sec 800 KBytes 6.55 Mbits/sec 0.100 ms 510/610 (84%)
[ 4] 2.00-3.00 sec 800 KBytes 6.55 Mbits/sec 0.322 ms 508/608 (84%)
[ 4] 3.00-4.00 sec 792 KBytes 6.50 Mbits/sec 0.053 ms 508/607 (84%)
[ 4] 4.00-5.00 sec 808 KBytes 6.61 Mbits/sec 0.053 ms 515/616 (84%)
[ 4] 5.00-6.00 sec 800 KBytes 6.55 Mbits/sec 0.123 ms 510/610 (84%)
[ 4] 6.00-7.00 sec 792 KBytes 6.49 Mbits/sec 0.076 ms 506/605 (84%)
[ 4] 7.00-8.00 sec 808 KBytes 6.61 Mbits/sec 0.084 ms 515/616 (84%)
[ 4] 8.00-9.00 sec 800 KBytes 6.56 Mbits/sec 0.210 ms 510/610 (84%)
[ 4] 9.00-10.00 sec 800 KBytes 6.56 Mbits/sec 0.068 ms 511/611 (84%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 48.6 MBytes 40.8 Mbits/sec 0.080 ms 4987/6223 (80%)
[ 4] Sent 6223 datagrams

iperf Done.

C:\WINDOWS\system32>iperf3.exe -R -u -b 20M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.105 port 50958 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 2.48 MBytes 20.7 Mbits/sec 0.065 ms 0/317 (0%)
[ 4] 1.00-2.00 sec 1.45 MBytes 12.2 Mbits/sec 0.048 ms 117/303 (39%)
[ 4] 2.00-3.00 sec 800 KBytes 6.55 Mbits/sec 0.095 ms 205/305 (67%)
[ 4] 3.00-4.00 sec 800 KBytes 6.55 Mbits/sec 0.043 ms 205/305 (67%)
[ 4] 4.00-5.00 sec 800 KBytes 6.55 Mbits/sec 0.052 ms 205/305 (67%)
[ 4] 5.00-6.00 sec 800 KBytes 6.55 Mbits/sec 0.047 ms 206/306 (67%)
[ 4] 6.00-7.00 sec 800 KBytes 6.56 Mbits/sec 0.066 ms 205/305 (67%)
[ 4] 7.00-8.00 sec 800 KBytes 6.55 Mbits/sec 0.073 ms 205/305 (67%)
[ 4] 8.00-9.00 sec 800 KBytes 6.55 Mbits/sec 0.148 ms 205/305 (67%)
[ 4] 9.00-10.00 sec 800 KBytes 6.56 Mbits/sec 0.098 ms 205/305 (67%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 24.3 MBytes 20.4 Mbits/sec 0.103 ms 1793/3113 (58%)
[ 4] Sent 3113 datagrams

iperf Done.

C:\WINDOWS\system32>

sand_man · Nov 25, 2018

wingnut771 said:
Puts it into perspective doesn't it?

Indeed. International is challenging when you stuck on the tip of Africa.

My mate in Aus reckons international sucks, so even first world country with first world infrastructure is going to battle to overcome geography... he's got entry level package over there though.

wingnut771 · Nov 25, 2018

sand_man said:
Indeed. International is challenging when you stuck on the tip of Africa.

My mate in Aus reckons international sucks, so even first world country with first world infrastructure is going to battle to overcome geography... he's got entry level package over there though.

And that you might aswell just go with a 10mb line.

wingnut771 · Nov 25, 2018

sand_man said:
This I simply don't get!! Somebody please explain why??? @PBCool @Tinuva

TCPOptimizer?

stefan9 · Nov 25, 2018

Frogfoot international download speed issues still continuing . Last update to my ticket more then a month ago, issue going since July...

sand_man · Nov 25, 2018

wingnut771 said:
And that you might aswell just go with a 10mb line.

Oh,

. Nah dude, with a download manager I can pretty much max the line out at will...

sand_man · Nov 25, 2018

wingnut771 said:
TCPOptimizer?

Shouldn't be necessary surely? I can't see this being on issue on my end... And it's a UDP test that is failing...

Microsoft Windows [Version 10.0.17763.107]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>iperf3.exe -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.108 port 57708 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 18.7 MBytes 157 Mbits/sec 2398
[ 4] 1.00-2.00 sec 19.4 MBytes 163 Mbits/sec 2481
[ 4] 2.00-3.00 sec 18.9 MBytes 158 Mbits/sec 2416
[ 4] 3.00-4.00 sec 18.2 MBytes 153 Mbits/sec 2330
[ 4] 4.00-5.00 sec 18.3 MBytes 153 Mbits/sec 2341
[ 4] 5.00-6.00 sec 19.2 MBytes 161 Mbits/sec 2452
[ 4] 6.00-7.00 sec 19.1 MBytes 161 Mbits/sec 2451
[ 4] 7.00-8.00 sec 19.5 MBytes 164 Mbits/sec 2500
[ 4] 8.00-9.00 sec 18.7 MBytes 157 Mbits/sec 2398
[ 4] 9.00-10.00 sec 20.3 MBytes 170 Mbits/sec 2597
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 160 Mbits/sec 1.008 ms 21071/24349 (87%)
[ 4] Sent 24349 datagrams

iperf Done.

C:\WINDOWS\system32>

Cool Ideas Fibre ISP - Feedback

Expert Member

Cool Ideas Rep

Honorary Master

Honorary Master

Expert Member

Well-Known Member

Honorary Master

Well-Known Member

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master

Honorary Master