Cool Ideas Fibre ISP - Feedback

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Treschen said:
@PBCool Please tell us what is going on in the back-end ? Is this congestion between openserve and CISP peering (over IPC)

I have been quite patient with you guys but from 6pm to 12 am my 100Mbps line is unusable (Over the last 7 days). If I need something downloaded or if I need to game online I keep buying capped data from Afrihost and have no issues on their network.

I will be submitting cancellation on the 29th of this month if this issue is not resolved on 28th. I understand openserve has no interest in the matter but if I get a better service from Afrihost I am jumping ship

Not to mention I pay R1499 for this 100Mbps line in addition now I have to pay afrihost for capped data. Totally frustrating

@PBCool Please also supply me with the openserve reference/ticket number
Click to expand...
This should be resolved tonight I am told by OS.
 
So is it possible that there's been some damage to either an ethernet cable and/or fibre optic cable after doing the ONT swap out? Causing this severe packet loss?
 
sand_man said:
Shouldn't be necessary surely? I can't see this being on issue on my end... And it's a UDP test that is failing...

Microsoft Windows [Version 10.0.17763.107]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>iperf3.exe -u -b 160M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
[ 4] local 192.168.1.108 port 57708 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.00 sec 18.7 MBytes 157 Mbits/sec 2398
[ 4] 1.00-2.00 sec 19.4 MBytes 163 Mbits/sec 2481
[ 4] 2.00-3.00 sec 18.9 MBytes 158 Mbits/sec 2416
[ 4] 3.00-4.00 sec 18.2 MBytes 153 Mbits/sec 2330
[ 4] 4.00-5.00 sec 18.3 MBytes 153 Mbits/sec 2341
[ 4] 5.00-6.00 sec 19.2 MBytes 161 Mbits/sec 2452
[ 4] 6.00-7.00 sec 19.1 MBytes 161 Mbits/sec 2451
[ 4] 7.00-8.00 sec 19.5 MBytes 164 Mbits/sec 2500
[ 4] 8.00-9.00 sec 18.7 MBytes 157 Mbits/sec 2398
[ 4] 9.00-10.00 sec 20.3 MBytes 170 Mbits/sec 2597
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 160 Mbits/sec 1.008 ms 21071/24349 (87%)
[ 4] Sent 24349 datagrams

iperf Done.

C:\WINDOWS\system32>
Click to expand...
That looks better, what changed?
 
wingnut771 said:
That looks better, what changed?
Click to expand...
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 160 Mbits/sec 1.008 ms 21071/24349 (87%)
[ 4] Sent 24349 datagrams

You missed the bottom line... :sick:
This is the sending to international server test. Layout is different to the receiving test but bottom line is the same IE severe packet loss... :cautious:
 
sand_man said:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 160 Mbits/sec 1.008 ms 21071/24349 (87%)
[ 4] Sent 24349 datagrams

You missed the bottom line... :sick:
This is the sending to international server test. Layout is different to the receiving test but bottom line is the same IE severe packet loss... :cautious:
Click to expand...
:thumbsup:
 
sand_man said:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 160 Mbits/sec 1.008 ms 21071/24349 (87%)
[ 4] Sent 24349 datagrams

You missed the bottom line... :sick:
This is the sending to international server test. Layout is different to the receiving test but bottom line is the same IE severe packet loss... :cautious:
Click to expand...

How did you fix this?
 
My first iperf test on rain lte

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>F:\Downloads\iperf-3.1.3-win64\iperf-3.1.3-win64\iperf3.exe -R
-u -b 15M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.8.10 port 56844 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-1.01 sec 1.60 MBytes 13.2 Mbits/sec 6.467 ms 1/206 (0.49%)
[ 4] 1.01-2.00 sec 1.70 MBytes 14.4 Mbits/sec 7.629 ms 0/217 (0%)
[ 4] 2.00-3.01 sec 1.14 MBytes 9.53 Mbits/sec 6.946 ms 0/146 (0%)
[ 4] 3.01-4.01 sec 1.55 MBytes 13.0 Mbits/sec 6.269 ms 0/199 (0%)
[ 4] 4.01-5.01 sec 1.77 MBytes 14.9 Mbits/sec 6.324 ms 0/227 (0%)
[ 4] 5.01-6.00 sec 1.41 MBytes 11.9 Mbits/sec 6.994 ms 25/206 (12%)
[ 4] 6.00-7.01 sec 1.27 MBytes 10.6 Mbits/sec 6.094 ms 71/233 (30%)
[ 4] 7.01-8.01 sec 2.10 MBytes 17.5 Mbits/sec 5.858 ms 0/269 (0%)
[ 4] 8.01-9.00 sec 1.52 MBytes 12.9 Mbits/sec 6.079 ms 0/195 (0%)
[ 4] 9.00-10.01 sec 1.36 MBytes 11.4 Mbits/sec 8.039 ms 45/219 (21%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.01 sec 18.3 MBytes 15.3 Mbits/sec 7.771 ms 280/2336 (12%)

[ 4] Sent 2336 datagrams

iperf Done.

C:\Users\>F:\Downloads\iperf-3.1.3-win64\iperf-3.1.3-win64\iperf3.exe -R
-u -b 10M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.8.10 port 56722 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-1.01 sec 1.02 MBytes 8.48 Mbits/sec 9.413 ms 7/138 (5.1%)
[ 4] 1.01-2.01 sec 1.09 MBytes 9.15 Mbits/sec 7.607 ms 0/139 (0%)
[ 4] 2.01-3.01 sec 1.16 MBytes 9.73 Mbits/sec 7.240 ms 0/149 (0%)
[ 4] 3.01-4.01 sec 1.27 MBytes 10.7 Mbits/sec 8.109 ms 0/163 (0%)
[ 4] 4.01-5.01 sec 1.10 MBytes 9.26 Mbits/sec 7.821 ms 0/141 (0%)
[ 4] 5.01-6.01 sec 1.26 MBytes 10.5 Mbits/sec 7.686 ms 0/161 (0%)
[ 4] 6.01-7.01 sec 1.14 MBytes 9.52 Mbits/sec 6.964 ms 0/146 (0%)
[ 4] 7.01-8.01 sec 1.34 MBytes 11.3 Mbits/sec 7.473 ms 0/171 (0%)
[ 4] 8.01-9.01 sec 1.25 MBytes 10.5 Mbits/sec 7.864 ms 0/160 (0%)
[ 4] 9.01-10.01 sec 912 KBytes 7.44 Mbits/sec 7.877 ms 0/114 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datag
rams
[ 4] 0.00-10.01 sec 12.2 MBytes 10.2 Mbits/sec 8.825 ms 7/1562 (0.45%)

[ 4] Sent 1562 datagrams

iperf Done.
 
wingnut771 said:
How did you fix this?
Click to expand...
No, it wasn't broken until the ONT swap.

This is a month ago....

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 159 Mbits/sec 2.818 ms 9/24299 (0.037%)
[ 4] Sent 24299 datagrams
 
sand_man said:
No, it wasn't broken until the ONT swap.

This is a month ago....

[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 190 MBytes 159 Mbits/sec 2.818 ms 9/24299 (0.037%)
[ 4] Sent 24299 datagrams
Click to expand...
You have 87% packet loss??!
 
Looney said:
Meh, I keep holding out hope that PBCool will actually resolve this. I don’t even know which other ISP to go for. But it’s becoming clear to me that PBCool doesn’t care.
Click to expand...
I disagree about the care part, we have been doing additional tests in the background. Please try RD again for me tonight and give me some feedback.
 
New cable where? I changed the cat6 connecting the ont to my router. No difference. It's not the cable connecting my router to my desktop as wireless tests are producing the same results.

Could be actual fibre cables but I don't know. What's unusual is other than via an iperf test the packet loss isn't manifesting itself through real world performance.

wingnut771 said:
I suspect you need a new cable.
Click to expand...
 
sand_man said:
New cable where? I changed the cat6 connecting the ont to my router. No difference. It's not the cable connecting my router to my desktop as wireless tests are producing the same results.

Could be actual fibre cables but I don't know. What's unusual is other than via an iperf test the packet loss isn't manifesting itself through real world performance.
Click to expand...
Have you considered the router to be the problem (probably a dumb question) ?
 
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