Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
shreez said:
Hi.

How does one get support to actually do their jobs?

My Vumatel line has been down for three days and Cool Ideas just chills while I waste 20 minutes of my airtime per call begging them to get some action going.

COOL-20181128-181064

I understand it's line fault but that doesn't mean you are providing me with a free product.

The support at Cool Ideas is simply pathetic.

Paul are you here? This is how faithful customers are lost.

Can I get some feedback here since your support staff don't want to play the game?
Click to expand...
I am following up with Vumatel for you.
 
Insint said:
My WebAfrica account finally cancelled last night and I am moving to Cool Ideas.

My line is dead now and I logged a ticket early this morning to get back online with Cool Ideas.

The ticket had no response after a couple of Hours. I phoned and the openserve portal is down so they can't take over my line until that's resolved

Just my luck...
Click to expand...
Please PM me your account details.
 
PBCool said:
"A technician is scheduled to go through during the course of today"
Click to expand...
Thank you Paul.
A contractor came through and identified a break which they fixed, however they patched me onto a 20Mb/s port and I have a 100Mb service.

They promised to patch this at the exchange.

Thanks
 
Oh my word I contact them like they told me on the 1st even though I asked them to do it yesterday and now I get a response saying sorry we closed come back Monday :mad::mad:

so, off to find another ISP...any suggestions?
 
I've just moved from ADSL to fiber with Cool Ideas, and while speed tests are great, I'm unfortunately getting ping spikes in online games (South African servers). So it'll be around 40, but spike to 200 on and off.

There's no other activity on the network in my house to explain it.

I never had this problem on ADSL. Rebooting everything hasn't helped. Any ideas? :)
 
Bl1zz4rd said:
I've just moved from ADSL to fiber with Cool Ideas, and while speed tests are great, I'm unfortunately getting ping spikes in online games (South African servers). So it'll be around 40, but spike to 200 on and off.

There's no other activity on the network in my house to explain it.

I never had this problem on ADSL. Rebooting everything hasn't helped. Any ideas? :)
Click to expand...
Yep started yesterday for me.
I get bad spikes of latency to CSGO servers hosted by mweb in CPT and JHB.
After mweb.dinx.co.za into optinet. Sometimes even packet loss.
Using a saix based account its fine.
 
@PBCool - any word on when it will be possible to offer gigabit packages on Octotel? I see this new ISP, Atomic Access offers 1000/25. (Weird asymmetry I'll give you but the gigabit download is tempting.)
 
alternate said:
Yep started yesterday for me.
I get bad spikes of latency to CSGO servers hosted by mweb in CPT and JHB.
After mweb.dinx.co.za into optinet. Sometimes even packet loss.
Using a saix based account its fine.
Click to expand...

Glad to hear it hasn't always been this way. Do you think it'll go back to normal?
 
PBCool said:
"A technician is scheduled to go through during the course of today"
Click to expand...
Hi Paul

So these muppet contractors who did the job not only left me with 20Mb instead of 100, but I now apparently am a Cell C customer!

See output of IP lookup attached.
 

Attachments

  • 7B4CB978-16A2-48A6-A35A-E31630CDFBD3.jpeg
    7B4CB978-16A2-48A6-A35A-E31630CDFBD3.jpeg
    501 KB · Views: 36
Hi @PBCool - just wanted to shoot a short thank you your way for the excellent service you guys provide. I know people are quick to complain & criticize, but since switching to CISP early last year I've been one very happy camper.

CPijKgk.png


6wfbqrh.png
unwotaD.png


Keep up the great work!
 
shreez said:
Hi Paul

So these muppet contractors who did the job not only left me with 20Mb instead of 100, but I now apparently am a Cell C customer!

See output of IP lookup attached.
Click to expand...
Yeah that means it's a cross patch.
 
alternate said:
Yep started yesterday for me.
I get bad spikes of latency to CSGO servers hosted by mweb in CPT and JHB.
After mweb.dinx.co.za into optinet. Sometimes even packet loss.
Using a saix based account its fine.
Click to expand...
Do you have an IP or an MTR for me?
 
SandMan said:
Hi @PBCool - just wanted to shoot a short thank you your way for the excellent service you guys provide. I know people are quick to complain & criticize, but since switching to CISP early last year I've been one very happy camper.

CPijKgk.png


6wfbqrh.png
unwotaD.png


Keep up the great work!
Click to expand...
Thanks for the great feedback :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X